Night Duty Manager at Bolton White Hotels & Apartments

Job Description

• ​As the Night Duty Manager, you are the primary ambassador of excellence during the overnight hours.
• You will oversee all hotel operations, ensuring the safety of our guests, the integrity of our financial reporting and the seamless delivery of five-star service.
• In the absence of senior leadership, you hold full responsibility for the property.

Key Responsibilities
Leadership & Operations:

• ​Manager on Duty: Act as the senior authority on-site, managing all departments (Front Office, Security, F&B, Housekeeping) to ensure brand standards are maintained.
• ​Guest Experience: Handle late-night check-ins/outs with a focus on personalization, resolving any guest grievances with "above and beyond" solutions.
• ​Team Supervision: Lead and motivate the overnight team, ensuring productivity and conducting briefings for the morning shift.

Financial Integrity:

• ​Oversee the Night Audit process, ensuring all daily transactions are reconciled, departmental accounts are balanced, and daily reports are generated accurately.
• ​Verify room rates, tax postings, and credit limits to safeguard hotel revenue.

Safety & Security:

• ​Conduct regular "Life Safety" walk-throughs of the property.
• ​Act as the Chief Emergency Response Officer in the event of fire alarms, medical emergencies, or security breaches.
• ​Liaise with local authorities or emergency services if necessary.

Communication & Handover:

• ​Maintain a detailed Duty Manager Log of all nightly incidents and VIP movements.
• ​Provide a comprehensive, high-level briefing to the morning Management Team to ensure continuity of service.

Key Requirements

• ​​Education: A degree or Diploma in Hospitality Management or a related field is preferred.
• Experience: Minimum 5years of supervisory experience in a Front Office or Night Operations role within a luxury (4/5 star) environment.
• ​Technical Skills: Proficiency in Property Management Systems (PMS) such as Opera, Cloudbeds, or Mews. Strong command of MS Excel.

Soft Skills:

• Exceptional "emotional intelligence" and the ability to remain calm under pressure.
• Polished grooming and professional communication skills.
• Decision-making authority—the ability to think on your feet without immediate supervision.