Fresh Jobs at Alfred & Victoria Associates

Job Objective

• Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location.
• They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.

Responsibilities

• Perform general “system administration” tasks on all elements of the network.
• Discover problem areas which could negatively impact system performance or customer satisfaction
• Pro‐actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to the network design authority.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Manage problem resolution using network monitoring/management tools
• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.

Qualification and Experience

• BSc/HND in Computer Science/ Engineering or other related Course
• 2+ years’ experience as network engineer preferable in an ISP/Telco environment.

Key Skills & Competencies:

• Strong communications skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high-pressure technical environment.
• Technical experience in a telecommunications or network operations environment.
• Very Good understanding of wireless communications Technology
• Cisco CCNA/CCNP certification.
• Interested candidates must be able to work on a 24/7 shift Rotation

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Job Description / Responsibilities

• Installation and configuration of network devices such as: routers, switches, firewall and access points.
• Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.
• Communicate with clients to determine their needs and explain complex issues.
• Identify faults or performance issues within the customer network.
• Perform Site Survey/Wifi survey: Perform site inspection/survey and propose a network design.
• LAN Audit: Troubleshoot, diagnose and resolve software, hardware, and other network and system problems.
• Hotspot survey and installation: Perform site inspection/survey for hotspot users and configure it in accordance with their requirements.
• Firewall: Deploying firewall (mostly Sophos UTM) and endpoints for clients. Troubleshoot to identify issues and resolve it.

Core Competencies

• Good communication and customer service skills.
• Good knowledge of networking technologies - TCP/IP, DNS etc.
• Proactive with a positive ‘can do’ approach.
• Ability to work productively with minimal supervision.
• Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
• Good technical documentation skills.
• Capable of multi-tasking, good time management and prioritization of workload.
• Ability to assess and prioritize faults and respond or escalate accordingly.

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Job Objective

• To provide first and second level support on all Company's products and services. To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.

Responsibilities

• Supervise Company’s Monitoring Team (NMC Operators 24/7).
• Train and provide technical guidance for the monitoring team.
• Ensure the NMC team follows the defined policies and procedures assigned to the management of alerts raised by infrastructure elements.
• Ensure that NMC team are following the procedures and policies for proactive monitoring of distribution Network element, Servers Farm and Core IP network.
• Ensure that NMC team are following the procedures and policies for proactive monitoring of customers links and third-party networks.
• Supervise and act on all communications with all concerned departments on service outage or degradation of services.
• Supervisor the immediate action on VIP Clients, Bank clients and escalated clients.
• Responsible to prepare the schedule of NMC Team.
• Provide Daily Report to NMC Manager/HOD.
• Report Directly to NMC Manager/HOD.

Academic Qualification and Experience

• B.Sc / HND in Computer Engineering / Telecommunications or other related course.
• 5 Years+ Technical experience in a telecommunications or network operations environment.

Key Skills & Competencies:

• Strong communications skills both written and verbal.
• Very Good understanding of wireless and Fiber Technologies
• Interested candidates must be able to work on a 24/7 shift Rotation
• Practical, accurate and precise.
• Good knowledge of enterprise‐class IP infrastructure (routers/switches/firewalls).
• Experience of network management.
• Ability to prioritize effectively and work with a sense of urgency.

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Responsibilities

• Working knowledge of single phase and three phase ac cassette unit.
• Carry out repair and routine maintenance duties on equipment, building facilities and offices, building systems, grounds, and structures
• Coordinate efforts with company’s contracted HVAC vendors to ensure company HVAC systems are functioning perfectly
• Perform inspection, maintenance, repairs, and installation of air conditioning systems, including D.D.C. building control and pneumatic systems, cooling systems.
• Carry out maintenance checks on heating, ventilation, and air conditioning systems; clean evaporator drain pans, coils, and filters; lubricate fan and motor bearings; repair and change motors, electrical wiring, belts, compressors, thermostats, fans, floating elements, and defrost timers
• Run equipment, observe its operation, and read instruments and gauges, including Volt-ohm meters; find out temperature gauges and adjust mechanisms, including valves, pumps and controls to direct levels of fluid, temperature, and pressure; charge with specified types and amount of refrigerant, and bleed contaminants from systems; inspect gauges and carry out periodic preventive maintenance checks
• Perform repairs or adjustments on piping connections, valves, couplings and fittings by riveting, bolting, welding, brazing, and soldering applying hand tools, drill press, prestolite torch, and acetylene torch
• Take away pumps and motors, change bearings and shafts, repacks and perform reinstallations; perform adjustment on expansion valves; change, fix, and re-calibrate humidistat’s and thermostats, change hinges, gaskets, and hardware
• Provide assistance to supervisor in planning new installation and modification projects, preparation of specification, and major reconditioning and overhauling projects, applying knowledge of refrigerating systems, engineering specifications, and blueprints
• Order for replacement of equipment parts as required, perform repairs as ordered, and keep record of servicing on equipment
• Provide assistance to colleagues in the department to effectively maintain, and repair equipment, buildings, and municipal properties
• Provide support after work hour if required in situations like emergency, workshop, commission meetings, and other company functions
• Perform related duties that may be assigned.

Academic Qualification and Experience

• OND, NABTEB and Trade test in Mechanical / Electrical Engineering, or other relevant courses.
• At least 3 years of proven work experience as a maintenance, project or installation technician in mechanical/electrical or industrial maintenance,

Skills and Competencies:

• A relevant degree, certification, or license may be required.
• Experience as a technician.
• A driver's license.
• Ability to multitask and liaise with professionals in different fields.
• Ability to explain problems simply and clearly.
• Proficiency in MS Office.
• Ability to understand verbal and written instructions.
• Ability to follow health and safety regulations.
• Excellent mathematical and problem-solving skills.