Sales / Marketing Coordinator at Kloverharris Limited

Role Summary

• We are seeking a results-driven and commercially minded Sales Lead to drive revenue growth, strengthen client relationships, and oversee sales operations within the hospitality business.
• The ideal candidate will combine strong business development capability with effective team leadership and outlet management to improve profitability, customer experience, and operational performance.

Key Responsibilities
Business Development & Sales:

• Identify and secure new business opportunities, corporate partnerships, and high-value clients.
• Drive sales across hospitality services including rooms, events, food, and beverage outlets.
• Develop and implement sales strategies to achieve revenue and growth targets.
• Monitor market trends, competitor activities, and customer preferences to improve market positioning.

Team Leadership & People Management:

• Lead, supervise, and motivate sales and outlet teams to achieve performance goals.
• Conduct staff scheduling, performance monitoring, coaching, and training.
• Foster a customer-focused and high-performance work culture.
• Ensure effective communication and collaboration across departments.

Outlet & Operational Management:

• Oversee daily outlet operations to ensure service excellence and operational efficiency.
• Monitor inventory usage, sales performance, and cost control measures.
• Ensure compliance with operational standards, hygiene, and customer service procedures.
• Resolve customer complaints and maintain high guest satisfaction levels.

Reporting & Performance Management:

• Prepare sales reports, forecasts, and operational updates for management review.
• Track KPIs, revenue performance, and outlet profitability.
• Support management in implementing growth and improvement initiatives.

Qualifications & Competencies

• Bachelor’s Degree in Marketing, Business Administration, Hospitality Management, or related field.
• 3–5 years of experience in hospitality sales, restaurant management, or related roles.
• Strong leadership, negotiation, and relationship management skills.
• Proven ability to drive revenue growth and manage teams effectively.
• Good understanding of hospitality operations and customer service standards.
• Proficient in Microsoft Office and POS / CRM systems.
• Results-oriented, proactive, and able to thrive in a fast-paced environment.