Professional Service Engineer at Alfred & Victoria Associates

Job Description / Responsibilities

• Installation and configuration of network devices such as: routers, switches, firewall and access points.
• Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.
• Communicate with clients to determine their needs and explain complex issues.
• Identify faults or performance issues within the customer network.
• Perform Site Survey/Wifi survey: Perform site inspection/survey and propose a network design.
• LAN Audit: Troubleshoot, diagnose and resolve software, hardware, and other network and system problems.
• Hotspot survey and installation: Perform site inspection/survey for hotspot users and configure it in accordance with their requirements.
• Firewall: Deploying firewall (mostly Sophos UTM) and endpoints for clients. Troubleshoot to identify issues and resolve it.

Core Competencies

• Good communication and customer service skills.
• Good knowledge of networking technologies - TCP/IP, DNS etc.
• Proactive with a positive ‘can do’ approach.
• Ability to work productively with minimal supervision.
• Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
• Good technical documentation skills.
• Capable of multi-tasking, good time management and prioritization of workload.
• Ability to assess and prioritize faults and respond or escalate accordingly.