Latest Jobs at Marriott International, Inc.

Job Summary

• Manages overall operations of Health Club and . Responsible for guest and employee satisfaction as well as meeting standards and financial goals. Develops and implements marketing strategies for fitness assessment center and health programs.

CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.

OR

• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; 1 year experience in the recreation/health club operations or related professional area.

CORE WORK ACTIVITIES

Managing Health Club and Operations

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Schedules events, programs, and activities, as well as the work of others.
• Develops and implements menu of classes and services, including special programs.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Manages outside vendors.
• Orders and maintains necessary supplies and ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Manages pool areas, including overall maintenance, daily upkeep and cleanliness.
• Ensures all facilities are in appropriate operating condition.
• Schedules work/repairs as needed with the Engineering Department.
• Maintains and enforces safety standards and procedures with the recreation staff.
• Ensures appropriate fees are charged to guests and that proper cash handling procedures are followed by all members of the recreation staff.
• Manages operating budget.
• Assists with major equipment purchases.
• Provides special programming for holiday weekends and heavy transient time periods.
• Plans and implements special recreational opportunities for resort guests as business demands.
• Develops and implements marketing strategies for fitness assessment center and health programs.

Ensuring Exceptional Customer Service

• Serves as a role model to demonstrate appropriate behaviors.
• Monitors quality, standards and meets the expectations of the customers on a daily basis.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities

• Oversees all Human Resources activities in the Recreation Department.
• Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Hires, trains, and monitors development of recreation staff.
• Participates in the performance appraisal system process, giving feedback when needed.
• Coordinates all training activities for employees in department.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.

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Job Description

• Inspect guest rooms, public areas, pool, etc. after they are cleaned by the maid in order to ensure quality standards. Be in charge of preparing room availability reports, verifying their condition, determining the discrepancy in the availability of rooms, prioritizing the cleaning of the rooms, and updating the status of these of outgoing guests. Assist the Cleaning Department in managing daily activities. Act as a liaison in coordinating the efforts of the Department of Cleaning, Engineering, Reception Office and Laundry. Document and resolve with the Reception Counter the questions about the discrepancy in the rooms. Prepare,distribute and report changes made to allocation sheets or workboards. Communicate all questions to the next turn. Complete the required paperwork. Assist management in hiring, training, scheduling, evaluation, counseling, discipline, motivation, and employee training.
• Comply with all company safety policies and procedures; report any maintenance problems, safety hazards, accidents or injuries; complete safety training and certifications. Make sure that both the uniform and the personal appearance are neat and professional. Maintain the privacy of company-owned information; protect your assets. Support all coworkers and treat them with dignity and respect. Support the team to achieve common goals. Meet expectations and quality assurance standards. Move at a speed required to respond to work situations (eg, run, walk, run slowly). Visually read and verify information in various formats (eg small letters).Visually inspect tools, equipment, or machines (for example, to identify defects). Enter and locate work-related information using computers or point-of-sales systems. Grab, turn, and manipulate objects of various sizes and weights, requiring fine motor skills and good hand-eye coordination. Reach above the head and below the knees, including bending over, turning the waist, dragging and tilting. Move through narrow, confined or elevated spaces. Move on sloping, uneven or slippery surfaces and steps. Go up and down stairs and / or service ramps. Make continuous use of manual dexterity and motor skills frequently using both hands and fine motor functions. Move, lift,transport and place objects weighing 55 pounds (24.75 Kg) or less without assistance and more than 55 pounds (24.75 Kg) with assistance. Ability to push and drag a loaded maintenance trolley and other work related machines on sloping and uneven surfaces. Standing, sitting, kneeling, or walking for long periods or very often during the entire work shift. Listen and respond appropriately to the problems of other employees. Talk to other people using clear and professional language. Perform other reasonable work tasks requested by your supervisors.Ability to push and drag a loaded maintenance trolley and other work related machines on sloping and uneven surfaces. Standing, sitting, kneeling, or walking for long periods or very often during the entire work shift. Listen and respond appropriately to the problems of other employees. Talk to other people using clear and professional language. Perform other reasonable work tasks requested by your supervisors.Ability to push and drag a loaded maintenance trolley and other work related machines on sloping and uneven surfaces. Standing, sitting, kneeling, or walking for long periods or very often during the entire work shift. Listen and respond appropriately to the problems of other employees. Talk to other people using clear and professional language. Perform other reasonable work tasks requested by your supervisors.Perform other reasonable work tasks requested by your supervisors.Perform other reasonable work tasks requested by your supervisors.

DESIRABLE APTITUES

• Education: Secondary school title or equivalent certificate of a General Education Development program
• (General Educational Development, GED).
• Related work experience: At least 1 year of related work experience.
• Experience as a supervisor: At least 1 year of experience as a supervisor.
• Experience as a supervisor: None