Jobs at Divine AG Solutions Limited

Key Responsibilities
Marketing Strategy & Planning:

• Develop and implement marketing plans to increase apartment occupancy and restaurant foot traffic.
• Analyze market trends and competitor activity to refine marketing efforts.
• Create seasonal and promotional campaigns for both the apartment and food service segments.

Digital Marketing & Online Presence:

• Manage and update the apartment and restaurant’s website, social media channels, and online listings.
• Plan and schedule social media content (posts, stories, videos, ads) across platforms like Instagram, Facebook, and TikTok.
• Oversee digital advertising (Google Ads, social media ads) and SEO/SEM strategies to boost visibility.

Branding & Content Creation:

• Develop engaging content including blog posts, newsletters, flyers, and menus.
• Coordinate professional photography and video shoots for marketing materials.
• Maintain consistency in branding across all platforms and customer touchpoints.

Public Relations & Customer Engagement:

• Plan and promote events, such as open houses, tasting nights, holiday specials, or guests appreciation days.
• Collect and respond to customer feedback and online reviews, maintaining a positive brand reputation.

Performance Tracking & Reporting:

• Report marketing performance to management with actionable insights.
• Adjust strategies based on data and feedback.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 2+ years of marketing experience, preferably in hospitality, real estate, or food & beverage.
• Strong knowledge of digital marketing tools, social media platforms, and content management systems.
• Familiarity with hospitality/residential CRM or booking systems is an advantage.

Key Skills & Traits:

• Creative thinker with strong attention to detail.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Customer-focused, with an understanding of branding and guest experience.

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Key Responsibilities
General Maintenance:

• Conduct routine inspections of the building, equipment, and systems (electrical, plumbing, HVAC, fire safety, etc.).
• Perform preventive maintenance tasks to reduce downtime and extend the lifespan of facilities and equipment.
• Respond promptly to maintenance requests from guests.

Qualifications

• Proven experience as a maintenance technician.
• Solid knowledge of electrical, plumbing, mechanical, and HVAC systems.
• Ability to use a variety of tools and maintenance equipment safely.
• Good communication and time-management skills.
• Physically fit and able to lift, bend, and perform manual labor as needed.

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Key Responsibilities
Apartment Areas:

• Clean and sanitize common areas of the apartment.
• Deep clean vacant apartments to prepare for new guests.
• Assist with light cleaning or housekeeping tasks in occupied apartments upon request.
• Remove trash and recycling, restock supplies, and report any damage or maintenance issues.
• Clean windows, walls, floors, and furniture as per schedule.

General Duties:

• Follow daily, weekly, and monthly cleaning schedules.
• Use appropriate cleaning chemicals and equipment safely.
• Report any safety hazards, pest sightings, or damage immediately to the supervisor.
• Maintain the inventory of cleaning supplies and notify management when replenishment is needed.
• Ensure compliance with health and safety regulations at all times.

Qualifications

• Previous experience in housekeeping, janitorial services, or hospitality preferred.
• Familiarity with cleaning techniques, tools, and products.
• Ability to lift and move moderate loads, stand for extended periods, and work in varied conditions.
• Good communication skills and attention to detail.
• Ability to work independently and manage time efficiently.

Preferred Traits:

• Friendly and professional demeanor.
• Respectful of residents’ privacy and personal space.
• Team player with a strong work ethic.

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Key Responsibilities
Reservations Management:

• Handle room and restaurant reservations via phone, email, online booking platforms, and walk-ins.
• Confirm bookings, process payments or deposits, and send confirmation details.
• Update reservation systems with accurate booking data.
• Monitor room and table availability and avoid overbooking situations.
• Coordinate with housekeeping, maintenance, and restaurant staff for guest readiness.

Customer Service:

• Greet residents, guests, and diners warmly and assist with check-ins, check-outs, and seating.
• Provide information about apartment amenities, restaurant offerings, local attractions, and services.
• Respond to inquiries, concerns, or complaints in a courteous and professional manner.
• Assist with special requests such as early check-in, late check-out, dietary preferences, or event arrangements.
• Record and report feedback to improve services.

Administrative Duties:

• Maintain accurate records of guest interactions, payments, and complaints.
• Assist with billing, invoicing, refunds, and basic accounting tasks when required.
• Manage guest databases, including frequent visitor preferences and contact information.
• Prepare daily arrival/departure and reservation reports for management.

Collaboration:

• Work closely with the housekeeping team to ensure rooms are ready for new guests.
• Liaise with the restaurant staff to coordinate reservations, private events, and peak-time planning.
• Support marketing efforts by promoting special offers, events, or loyalty programs to guests.

Qualifications

• Previous experience in reservations, front desk, or customer service (hotel or restaurant environment preferred).
• Excellent communication, interpersonal, and problem-solving skills.
• Fluent in English; additional languages are a plus.

Key Attributes:

• Warm and professional demeanor.
• Attention to detail and accuracy.
• Ability to multitask and stay calm under pressure.
• A proactive, team-oriented approach to guest satisfaction.