Job Opportunities at Workforce Group

Location: Victoria Island, Lagos
Industry: Banking/Financial Institution

Responsibilities

• Actively monitor and provide timely support to the Learning & Development Team
• Assist in implementing various learning methods in the company
• Support the L&D Team in the design and delivery of e-learning courses, workshops and trainings
• Execute other tasks that may be assigned

Requirements

• OND / NCE Holders
• Must be passionate about HR, Learning & Development.
• Knowledgeable about Financial Institutions
• 25 years and below
• Effective communication skills
• High level of accountability, efficiency, and accuracy.

Remuneration
Net pay - N52,000 net plus HMO, Pension & other benefits.

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Job Summary

• The Client Service Manager will be responsible for generating revenue by creating and maintaining a healthy pipeline of leads, understanding and interpreting technical requirements of clients and providing technical information to clients.
• The Client Service Manager will be responsible for client retention and growth.

Responsibilities

• Creating sales opportunities through inbound lead follow-up, calls and emails,
• Maintain and expand sales pipeline within the target markets for the company
• Act as a tour manager for the company
• Preparation and communication of client proposals
• Working directly and closely with the Marketing department to create awareness for the company
• Key account management and provision of a 5-star client experience
• Ensure adequate maintenance of the facility to ensure service delivery
• Continuous and consistent competitive analysis
• Create, strengthen and manage partnerships in order to deliver on agreed strategy
• Preparation of weekly, monthly, quarterly and annual strategic plans prior to review
• Preparation of tenancy agreements and ensuring tenancy checks are in place
• Preparation of project plans and budget per event
• Preparation of invoices and chasing receivables with clients
• Effective supervision of client experience officers

Key Performance Indicators

• Achieve monthly revenue target
• Qualified, weekly lead generation
• Client service delivery satisfaction
• Turnaround time for client enquiries
• Achieve monthly utilsation rates
• Receivables collection below 60 days 
• Weekly reporting.

Specification / Educational Qualification

• B.Sc in Marketing, Mass Communications or equivalent.
• 2 -3 years of proven work experience in a similar role
• Experience working with a CRM
• Event planning
• Facility management
• Project management

Competence Requirements:

• Strong interpersonal skills
• Facility management
• Event planning skills and experience
• Project management skills
• High attention to detail and commitment to delivery
• Leadership skills
• Superior time management & organizational skills
• Strong work ethic with energetic, professional & team-oriented attitude
• Flexible, adaptable, and resilient
• Fluent in Microsoft office applications
• Proficient in the use of CRM

Job Requirements:

• Marketing
• Leadership Skill
• Time Management
• Interpersonal Skill
• Microsoft Office
• Organizational Skill
• Project Management Skill
• Supervision
• Interpersonal Skills

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Job Summary

• The position incumbent is responsible for overseeing & co-coordinating all Engineering functions; including the design, construction and maintenance of Architectural and Engineering structures, Terminals, Retail Outlet, VMIs & other installations.
• addition the Head Engineer is responsible for end to end cycle of Engineering Projects and Services Policy articulation in line with the strategic imperatives of the organization, identification and analysis of the technical business support needs and overall effective management of all Engineering activities.
• The position incumbent has the on-site supervisory responsibility of ensuring hitch free Retail, VMIs and terminal operational activities at all locations nationwide through effective formulation of maintenance policy / strategy plus technical guidance to the Projects, Technical Services & Maintenance teams with prompt Engineering Project delivery

Responsibilities

• Formulate policies and procedure for process control and utilization of company facilities  and equipment
• Ensure that the service delivery of Projects, Technical Services & Maintenance units meet agreed standards and that agreed customer satisfaction levels are achieved.
• Ensure that all Managers and Unit heads / Engineers within the Department have agreed objectives, performance reviews, coaching and appraisals.
• Prepare, agree and manage the operating budget for the Engineering Department.
• Understand future business needs, prepare and implement Engineering Department strategy to meet those needs
• Responsible for the liaison with all of the internal customers to agree service deliverables.
• Engineering service standards compliance management
• Customer Service standards compliance management
• Engineering Supply Chain Management
• Oversight responsibility for the end-end life cycle of all projects and activities
• Conducts Standards Checks in Retail Outlets, VMIs Terminals & Jetties.  Checks should cover EHSQ, inspections as well as supervision adequacy.
• Ensure Reports of Controls & Standards Checks are timely submitted within and all actions followed up with action parties until they are closed,
• Ensures pending actions that have failed deadline are escalated to concerned GM ops

Requirements
Academic Qualification & Work Experience:

• Minimum 1st degree in Engineering (2.2 )
• Professional membership is an advantage
• Must be a Registered Engineer (NSE & COREN or equivalent)
• Minimum of 12 years’ experience in oil and gas downstream engineering projects and maintenance, at least 2 of which must be in a managerial capacity or equivalent role in a reputable organization.
• Must have proven direct participation in FEED and execution for at least 2 major engineering projects valued at min. N200m each.

Competences Required (Knowledge, Skills and Attributes):

• National / International Oil & Gas Industry Dynamics
• Leadership management
• Cost management and control
• Mentoring
• Decision-Making
• Team Management
• Engineering Strategy/Policy making
• Engineering standards and codes
• Conflict management.                               
• People management.
• Quality control and assurance management.
• Project management.
• EHSSQ management.
• Contracting management.
• Facility management.
• Construction management.

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Job Summary

• Support the Head Corporate Communications in the planning and execution of digital communications, internal communications, above-the-line and below-the-line marketing campaigns for Marketing. Collaborate with the  teams to develop and execute thematic and tactical campaigns within approved policy and authority limits.

Responsibilities
Strategic:

• Develop communications plans, advertising themes and strategy for increasing awareness and brand equity adaptable to digital and traditional communication platforms.

Operational:

• Supports implementation of  brand management efforts, communication plan, systems, policies and practices; ensures compliance to communications models and templates.
• Develop corporate and product marketing communications content / copywriting for internal and external communications campaigns. 
• Devise tactics to drive traffic to the company digital and traditional advertising channels
• Manage below-the-line activation to support brand building and business initiatives.
• Develop media buying, planning and monitoring strategy for all campaigns – local and international.
• Demonstrable negotiation skills that will result in overall cost curtailment for the company
• Support implementation of programmes and initiatives and monitors compliance to budget to optimize costs, while delivering quality solutions of high impact.
• Works with the webmaster in implementing effective digital communications strategies, goals and objectives that create adequate awareness the Group, the entities, our product & services and propositions.
• Performs other duties as may be assigned HCC.

Academic Qualifications & Work Experience

• A good First Degree in Humanities, Social Sciences, Administration etc. or other field.
• 2 - 4 years of operational experience (Corporate / External Affairs, Media and/or Advertising) within a reputable and structured business environment, preferably a multinational corporation within the Oil & Gas industry
• Strong exposure to reputation and events management

Competences Required (Knowledge, Skills and Attributes):

• Corporate communication strategy development and execution
• Knowledge about best practices in strategic institutional branding
• Media Relations
• Project Management, Negotiation and Contract Management
• Basic Accounting
• Creativity & Innovation
• Organization/Administration
• Leadership/Supervisory, Interpersonal Relations and Team playing
• Oral & Written Communication; effective presentation
• PC Utilization

Job Requirements:

• Written Communication
• Product Marketing
• Advertising
• Branding
• Copywriting.

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Responsibilities
Management of Retail Outlets:

• Effectively plan and allocate target to all stations
• Ensure that stations orders are followed up with the CCU/OMT to avoid stock out.
• Effectively manage each customer account to ensure the sales target are fully achieved
• Offer efficient and effective supervision including guidance to dealers while initiating business plan/ move to achieve individual outlet set target.
• Actively seek to develop  new retail channel business off the forecourt
• Maintain the Oracle Retail database to ensure all information on the retail outlets in the branch are updated and accurate
• Conduct monthly appraisals on dealers
• Monitor competitors activities and provide useful information including statistics that will promote company activities
• Ensure that the company’s policies are strictly adhered to in the running of retail outlets as detailed out in the retail management procedures
• Acquire new retail outlets based on the predetermined criteria & strategy.
• Continuous assessment of stations within branch to identify and develop non-fuel business opportunities, working with the NFR/Networking optimization unit
• Develop the OVHEM Auto care offer at all new and existing locations to aid increased lubricant drive.
• Ensure CASOMS and ROMS monitoring as agreed with Network Optimization team
• Ensure all partners at the station adhere to set EHSSQ through inspection audit and correction.

Customer Relationship Management:

• Act as the primary client interface at the Branch level
• Plan and hold periodic meetings with dealers to discuss their specific issues, toward ensuring prompt issues resolution and seamless operations
• Plan and hold periodic meetings with customers/counter-party staff to discuss their specific business and product requirements, towards developing a sales plan that will enable the Commercial Business Unit meet those needs.
• Ensure and foster optimal stakeholder relationship with internal business units.
• Handle customer enquiries and complaints with urgency; and ensure prompt escalation when required
• Work tirelessly to ensure effective solutions are provided to all customer issues within acceptable timeframes, as defined in relevant SLA.
• Carry out adhoc Standard checks at OVHEM Point of Sales (Sales Outlets &VMIs) and Terminals with submission of reports.
• Proactively build, maintain and manage customer accounts and relationship to facilitated a growing and Sustainable customer base (including walk- in – customer, referred customers and self-generated leads/own identified customers).
• Maintain the Oracle Commercial database to ensure all information on Commercial customers in the branch are up to date and accurate
• Achieve revenue/ volume and margin target through aggressive customer acquisition, sales and effective relationship management efforts.
• Make suitable recommendations on strategies for relating with each customer on the business activities and the full range if the Company’ product and service offerings
• Develop a thorough understanding of the nature of the business of assigned customers within your portfolio and identifythe company's products and services that may be of benefit.
• Identify and recommend as appropriated, technical assistance for key customers, ensure all customers have adequate and direct access to you at all times.

Sales:

• Actively drive the sales of Specialty products and ensure agrees LFR
• Follow company-approved sales management systems, processes, procedures and policies to ensure all sales and marketing activities are properly captured as documented in ORACLE.
• Monitor the sales cycle from physical sale to cash collection; ensure that this cycle remains within the standard benchmark set by management.
• Ensure sales are channeled at the times through the highest margins channels.
• Develop and execute approved sales plans for customer within sales area.
• Follow company approved sales management systems, processes, procedures and policies to ensure all sales and marketing activities are properly captured as documented in ORACLE.
• Prepare weekly supply programs for customers within Branch.
• Manage and administer the company’s credit/TAR policy in all transaction with  customers
• Ensure all discount are approved by the Regional Manager.
• Execute effectively, approved sales cycle. Ensure provision of post-delivery customers service support where required.
• Where applicable, implement the online ordering and payment procedure or policy.

Business Management & Performance Reporting:

• Assume full responsibility and accountability for Station P&L
• Conduct monthly Financial Exposure and Management Control assessment on individual retail outlets to determine financial status of the stations in the branch.
• Prepare regular analytical reviews of sales performance in relation to budget and competition.
• Compile and appropriately upload monthly customer statements.
• Reconcile customer accounts and ensure proper documentation; ensure accuracy and completeness of customer statements and also timely dispatch.
• Carry out quarterly reviews of the prevailing operating environment to determine the company’s areas of strength and weakness and identify emerging opportunities/threats; ensure analysis covers industry/competitor analysis/benchmarking (pricing, suppliers, customers, existing and new product, business growth patterns), market analysis (trends, technology) etc.
• Act as a Project Manager for all Retail projects within the branch and ensure projects are executed in line with approved OORP procedures.
• Perform other duties as may be assigned by the Regional Manager from time to time.

Academic Qualification & Work Experience

• A University Degree in Finance, Investment Management, Business Administration, Economics or Accounting.
• 3 - 5 years’ experience in a Sales and Marketing environment, preferably in the downstream Oil & Gas sector

Core Competencies:
List the key competencies required for this job (including level required):

Competency: Level

• Communication: Advanced
• Teamwork: Moderate
• Conflict Management: Moderate
• Leadership: Moderate
• Marketing & Sales: Advanced
• Cost Management and control: Moderate 
• Audit and Account Reconciliation: Moderate
• Organizational Design, Structure and Culture: Moderate
• Budgeting & Budget Management: Moderate
• Influence: Moderate
• Strategic mHuman Resource; Moderate
• Adaptability: Moderate
• Stakeholders and Social Responsibility: Advanced
• Planning & Organization: Advanced
• Self-Management: Advanced
• Stress Management: Advanced
• Values and Ethic: Advanced
• Partnering and Customer Service (Support) - Rev 00: Moderate
• Marketing Strategy: Advanced
• Product Knowledge - Rev 01: Advanced

Job Requirements:

• Networking, Budget Management, Sales And Marketing, Customer Relationship Management.

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Job Summary

• As the Business Development Executive, the appointed individual will be responsible for developing new business opportunities among target markets in the public sector and international agencies with the objective of contributing to the revenue of the Business Unit.

Key Responsibilities
Business Growth and Expansion:

• Attract new clients/engagements within the public sector in Lagos and Abuja by innovating and overseeing the sales process for the business
• Identify and research opportunities that come up within the public sector, large corporates and international agencies and communicate same to the head of the department.
• Work with the Marketing department to create content for the target audience.
• Assist in the analysis and presentation of performance information which will be used in order to further make decisions, improve business generation and identify potential issues which may arise, enabling feedback to examine supply chain stakeholders.
• Prepare and deliver pitches and presentations to potential key stakeholders within the public sector and international agencies in Lagos and/or Abuja.
• Drive initiatives to engage the key stakeholders and relevant key officials and departments within the public sector and international agencies.
• Communicate with clients to understand their needs and offer solutions to their problems
• Create positive, long-lasting relationships with current and potential clients
• Identify and attend relevant corporate events and engagements being organized within the target sectors with a bid to making strategic connections for business.
• Create and drive awareness of the company as the go-to Consulting form for public sector engagements.
• Generate sales and revenue for the business
• Provide a high level of customer service at all times.
• Ensure clients’ needs are met with understanding and respect.
• Maintain professional relationships with colleagues and clients.
• Comply with business needs on a day-to-day basis.

Specification / Educational Qualification

• Graduate with a Degree in any discipline
• 3-7 years’ experience as a business development executive in a B2B service environment
• Must be outgoing and social with proven evidence of high network of individuals
• Able to open doors of opportunities anywhere
• Must be flexible in work hours and days
• Well-connected in the business and HR space

Competency Requirements:
Knowledge:

• Business development
• Prospecting and networking
• Proposal writing
• Communication Skills 
• Good face-to-face communication skills.
• Good writing and report-writing skills
• Excellent networking skills
• Good presentation skills Personal Attributes
• Candidate must be firm and assertive.
• Highly organized and thorough.
• Strong interpersonal relationships
• Ability to work independently and use initiative within organisational guidelines to meet objectives.
• Strong creative and problem-solving skills.
• Highly Intuitive and Analytical.

Job Requirements:

• Marketing
• Networking
• Presentation Skill
• Customer Service
• Problem-solving Skill
• Communication Skill
• Business Development