Client Service Manager at Workforce Group

Job Summary

• The Client Service Manager will be responsible for generating revenue by creating and maintaining a healthy pipeline of leads, understanding and interpreting technical requirements of clients and providing technical information to clients.
• The Client Service Manager will be responsible for client retention and growth.

Responsibilities

• Creating sales opportunities through inbound lead follow-up, calls and emails,
• Maintain and expand sales pipeline within the target markets for the company
• Act as a tour manager for the company
• Preparation and communication of client proposals
• Working directly and closely with the Marketing department to create awareness for the company
• Key account management and provision of a 5-star client experience
• Ensure adequate maintenance of the facility to ensure service delivery
• Continuous and consistent competitive analysis
• Create, strengthen and manage partnerships in order to deliver on agreed strategy
• Preparation of weekly, monthly, quarterly and annual strategic plans prior to review
• Preparation of tenancy agreements and ensuring tenancy checks are in place
• Preparation of project plans and budget per event
• Preparation of invoices and chasing receivables with clients
• Effective supervision of client experience officers

Key Performance Indicators

• Achieve monthly revenue target
• Qualified, weekly lead generation
• Client service delivery satisfaction
• Turnaround time for client enquiries
• Achieve monthly utilsation rates
• Receivables collection below 60 days 
• Weekly reporting.

Specification / Educational Qualification

• B.Sc in Marketing, Mass Communications or equivalent.
• 2 -3 years of proven work experience in a similar role
• Experience working with a CRM
• Event planning
• Facility management
• Project management

Competence Requirements:

• Strong interpersonal skills
• Facility management
• Event planning skills and experience
• Project management skills
• High attention to detail and commitment to delivery
• Leadership skills
• Superior time management & organizational skills
• Strong work ethic with energetic, professional & team-oriented attitude
• Flexible, adaptable, and resilient
• Fluent in Microsoft office applications
• Proficient in the use of CRM

Job Requirements:

• Marketing
• Leadership Skill
• Time Management
• Interpersonal Skill
• Microsoft Office
• Organizational Skill
• Project Management Skill
• Supervision
• Interpersonal Skills