Sales Branch Manager at Workforce Group

Responsibilities
Management of Retail Outlets:

• Effectively plan and allocate target to all stations
• Ensure that stations orders are followed up with the CCU/OMT to avoid stock out.
• Effectively manage each customer account to ensure the sales target are fully achieved
• Offer efficient and effective supervision including guidance to dealers while initiating business plan/ move to achieve individual outlet set target.
• Actively seek to develop  new retail channel business off the forecourt
• Maintain the Oracle Retail database to ensure all information on the retail outlets in the branch are updated and accurate
• Conduct monthly appraisals on dealers
• Monitor competitors activities and provide useful information including statistics that will promote company activities
• Ensure that the company’s policies are strictly adhered to in the running of retail outlets as detailed out in the retail management procedures
• Acquire new retail outlets based on the predetermined criteria & strategy.
• Continuous assessment of stations within branch to identify and develop non-fuel business opportunities, working with the NFR/Networking optimization unit
• Develop the OVHEM Auto care offer at all new and existing locations to aid increased lubricant drive.
• Ensure CASOMS and ROMS monitoring as agreed with Network Optimization team
• Ensure all partners at the station adhere to set EHSSQ through inspection audit and correction.

Customer Relationship Management:

• Act as the primary client interface at the Branch level
• Plan and hold periodic meetings with dealers to discuss their specific issues, toward ensuring prompt issues resolution and seamless operations
• Plan and hold periodic meetings with customers/counter-party staff to discuss their specific business and product requirements, towards developing a sales plan that will enable the Commercial Business Unit meet those needs.
• Ensure and foster optimal stakeholder relationship with internal business units.
• Handle customer enquiries and complaints with urgency; and ensure prompt escalation when required
• Work tirelessly to ensure effective solutions are provided to all customer issues within acceptable timeframes, as defined in relevant SLA.
• Carry out adhoc Standard checks at OVHEM Point of Sales (Sales Outlets &VMIs) and Terminals with submission of reports.
• Proactively build, maintain and manage customer accounts and relationship to facilitated a growing and Sustainable customer base (including walk- in – customer, referred customers and self-generated leads/own identified customers).
• Maintain the Oracle Commercial database to ensure all information on Commercial customers in the branch are up to date and accurate
• Achieve revenue/ volume and margin target through aggressive customer acquisition, sales and effective relationship management efforts.
• Make suitable recommendations on strategies for relating with each customer on the business activities and the full range if the Company’ product and service offerings
• Develop a thorough understanding of the nature of the business of assigned customers within your portfolio and identifythe company's products and services that may be of benefit.
• Identify and recommend as appropriated, technical assistance for key customers, ensure all customers have adequate and direct access to you at all times.

Sales:

• Actively drive the sales of Specialty products and ensure agrees LFR
• Follow company-approved sales management systems, processes, procedures and policies to ensure all sales and marketing activities are properly captured as documented in ORACLE.
• Monitor the sales cycle from physical sale to cash collection; ensure that this cycle remains within the standard benchmark set by management.
• Ensure sales are channeled at the times through the highest margins channels.
• Develop and execute approved sales plans for customer within sales area.
• Follow company approved sales management systems, processes, procedures and policies to ensure all sales and marketing activities are properly captured as documented in ORACLE.
• Prepare weekly supply programs for customers within Branch.
• Manage and administer the company’s credit/TAR policy in all transaction with  customers
• Ensure all discount are approved by the Regional Manager.
• Execute effectively, approved sales cycle. Ensure provision of post-delivery customers service support where required.
• Where applicable, implement the online ordering and payment procedure or policy.

Business Management & Performance Reporting:

• Assume full responsibility and accountability for Station P&L
• Conduct monthly Financial Exposure and Management Control assessment on individual retail outlets to determine financial status of the stations in the branch.
• Prepare regular analytical reviews of sales performance in relation to budget and competition.
• Compile and appropriately upload monthly customer statements.
• Reconcile customer accounts and ensure proper documentation; ensure accuracy and completeness of customer statements and also timely dispatch.
• Carry out quarterly reviews of the prevailing operating environment to determine the company’s areas of strength and weakness and identify emerging opportunities/threats; ensure analysis covers industry/competitor analysis/benchmarking (pricing, suppliers, customers, existing and new product, business growth patterns), market analysis (trends, technology) etc.
• Act as a Project Manager for all Retail projects within the branch and ensure projects are executed in line with approved OORP procedures.
• Perform other duties as may be assigned by the Regional Manager from time to time.

Academic Qualification & Work Experience

• A University Degree in Finance, Investment Management, Business Administration, Economics or Accounting.
• 3 - 5 years’ experience in a Sales and Marketing environment, preferably in the downstream Oil & Gas sector

Core Competencies:
List the key competencies required for this job (including level required):

Competency: Level

• Communication: Advanced
• Teamwork: Moderate
• Conflict Management: Moderate
• Leadership: Moderate
• Marketing & Sales: Advanced
• Cost Management and control: Moderate 
• Audit and Account Reconciliation: Moderate
• Organizational Design, Structure and Culture: Moderate
• Budgeting & Budget Management: Moderate
• Influence: Moderate
• Strategic mHuman Resource; Moderate
• Adaptability: Moderate
• Stakeholders and Social Responsibility: Advanced
• Planning & Organization: Advanced
• Self-Management: Advanced
• Stress Management: Advanced
• Values and Ethic: Advanced
• Partnering and Customer Service (Support) - Rev 00: Moderate
• Marketing Strategy: Advanced
• Product Knowledge - Rev 01: Advanced

Job Requirements:

• Networking, Budget Management, Sales And Marketing, Customer Relationship Management.