Latest vacancies at United Nations World Food Programme (UN WFP)

Requisition ID: 145564
Location: Maiduguri, Borno
Duration: The contract is 12 months on a Fixed Term Contract level.

Organizational Context

• These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief or Information Technology Officer, or the designate.
• At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.

Job Purpose

• To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

Key Accountabilities (not all-inclusive)

• Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use.
• Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
• Prepare files and systems for inventory and archives, such as website content and directories,to ensure information is accurate and up-to-date.
• Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
• Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
• With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
• Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
• Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organised.
• Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
• Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
• Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met

Standard Minimum Qualifications

• Education: Completion of Secondary School Education. A post-secondary certificate in the related functional area is desirable.
• Language: General Service (Headquarters): Fluency (level C) in English language. Fluency (level C) or intermediate knowledge (level B) of another official language may be required depending on the location of the post or area of responsibility. General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language.

Desired Experiences For Entry Into The Role:

• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.

Terms and Conditions
WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.

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Requisition ID: 145282
Location: Maiduguri, Borno
Duration: The contract is 12 months on a Service Contract level, with possibility of renewal.

Organizational Context

• Under the supervision IT /SCOPE Officer, the SCOPE Data Analyst will support the delivery of efficient and effective IT and SCOPE services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy. The focus of activities will be to support beneficiary and transfer management – SCOPE.
• Main activities of the incumbent will include beneficiary registration, SCOPE cards management, SCOPE cards printing, re-printing, re-issuing, and other cash, e-Voucher, Nutrition and In-Kind related activities implemented through the SCOPE platform.

Key Accountabilities (not all-inclusive, within delegated authority)

• Support the activities of planning of beneficiary registration.
• Participate in the registration of targeted beneficiaries.
• Support in the configuration /setup up of SCOPE IT and SCOPE equipment and printing of SCOPE/FRC Cards.
• Provide reports and feedbacks on beneficiary management including identified gaps, challenges, and needs in the areas of registration, cards printing and management, and retailer support.
• Support and maintain WFP CBT assets including kits loaned to WFP contracted retailers, computers, mobile phones, POS terminals, etc.
• Identify, report and resolve retailer-beneficiary issues pertaining the use of SCOPE kits.
• Respond to queries from users, understanding and resolving issues, providing advice and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
• Perform data entry and cleaning as may be required on beneficiary data for upload.
• Support all SCOPE processes relating to the scale-up of assistance in all approved Borno locations
• Carry out de-duplication tasks in SCOPE to retain single entries for all Borno beneficiaries.
• Other as required.

Minimum Qualifications & Experience Required For The Job
Education:

• Minimum of Secondary School Education with additional years of related work experience or trainings. A University or equivalent qualification in Computer Science, Mathematics, Statistics or Data Science will be an added advantage.

Experience :

• Beneficiary data management skills, and deployment of IT/SCOPE systems that are aligned with business needs, in accordance with WFP corporate standards. Also, able to install and configure new computer hardware /software for improved systems performance.

Other Skills Required for this Postion are;

• Good data analytical skills
• Proficient in use of spreadsheet applications like MS Excel
• Good knowledge of computer application setup
• Good reporting, and documentation skills

Language:

• Fluency in English language. Knowledge of Hausa and Kanuri local languages is also desirable.