Data IT Support Executive at WTS Energy

JOB OBJECTIVE

Provide assistance in managing, maintaining, and troubleshooting data systems and workflows. This role involves supporting data quality, integrity, and issue resolution within the OSP Infrastructure.

 JOB RESPONSIBILITIES

Job Duties/ Responsibilities/Accountabilities:

• Document frequently asked questions and standard solutions to build a self-service knowledge base.
• OSP card printing if required
• Notification of processed requests to clients.
• Resolve technical issues efficiently while maintaining a high level of customer satisfaction.
• Coordination of meetings for resolution of challenges with clients
• Support business units with data entry, updates, and troubleshooting data-related issues.
• Taking minutes of meetings
• Dissemination of monthly power bi reports to clients
• Update of valid training certificates on accredited training portals
• Collaborate with DB/IT teams to ensure accurate data flow between systems.
• Respond to the Feedback handle for the OSP portal
• Respond to data-related inquiries via email, phone.
• Assist OSP Help Desk Personnel when required

Self-Development:

• Continuously and actively engage in learning and development activities to improve competence in functional areas.
• Staying abreast of IT trends and best practices.
• Possess ongoing affiliations with IT personnel in successful companies and organizations that practice effective IT
• Management.

QUALIFICATIONS / EXPERIENCE REQUIRED

• Bachelor of Science degree in Computer Science / Eng. / Electrical Eng. from an accredited university
• OCA, ITILv4, and Power BI certification
• Minimum of a year’s experience in Systems / Database Administration
• Minimum 1 year experience in IT roles