Jobs at Bedrock Residences

Job Summary

• We are seeking a Customer Experience Lead to design, drive, and optimize customer and guest experiences across all business units.
• The role focuses on delivering consistent, high-quality, and brand-aligned service while improving customer satisfaction and operational efficiency.

Key Responsibilities

• Develop and implement CX strategy to improve customer satisfaction and service quality
• Enforce CX standards, policies, and SOPs across all business units
• Drive revenue by achieving conversion targets (70-100%)
• Map, monitor, and optimize end-to-end customer journeys to improve retention
• Oversee feedback channels and ensure prompt resolution of complaints

Requirements

• Bachelor's Degree in Business Administration or related field
• Minimum 7 years experience in CX, guest relations, or service delivery (hospitality preferred)
• Prior supervisory or leadership experience required
• Proficiency in CRM and feedback tools is an added advantage
• Strong emotional intelligence, stakeholder management, and problem-solving skills.

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Job Summary

• We are seeking a Brands & Communication Manager to lead the development and execution of brand strategy across multiple business verticals, ensuring consistent brand positioning, driving visibility, and supporting business growth through strategic marketing and communications.

Key Responsibilities

• Develop and execute the overall brand and communication strategy
• Ensure consistency of brand identity across all business verticals
• Lead marketing campaigns, product launches, and brand activations
• Manage digital platforms, content strategy, and brand storytelling
• Monitor performance metrics and optimize campaigns for ROI

Requirements

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field
• Minimum of 7 years experience in brand management, marketing, or communications
• Proven track record of executing successful marketing campaigns
• Strong communication, storytelling, and presentation skills

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Job Summary

• The Reservation & Ticketing Officer will manage end-to-end travel operations, ensuring seamless bookings and exceptional guest experiences.
• You will be responsible for accurate ticket issuance, hotel reservations, and travel packages while maintaining strict compliance with airline and company policies.

Key Responsibilities

• Ticketing & Booking: Handle flight reservations, ticket issuance, reissues, refunds, and cancellations via airline portals.
• Travel Coordination: Process hotel bookings, airport transfers, and customized travel packages.
• Documentation: Prepare accurate itineraries, invoices, and necessary travel documentation for clients.
• Consultation: Provide basic visa advisory support, including documentation checklists and application guidance.
• Customer Support: Respond promptly to inquiries via phone, email, WhatsApp, and walk-ins.
• Liaison: Coordinate with airlines, consolidators, and hotels to resolve booking issues and ensure service delivery.
• Reporting: Maintain precise booking records, customer data, and transaction logs.

Requirements & Qualifications

• OND / HND / B.Sc in Business Administration, Marketing, or a related field.
• 2 - 3 years of experience in travel, reservations and ticketing.
• Working knowledge of visa processes and international travel requirements.
• Proficiency in CRM tools (e.g. HubSpot,Zoho or Salesforce)
• Demonstrated ability to work proactively,manage multiple tasks, and meet deadlines.
• Strong attention to detail and accuracy
• Excellent communication and customer service skills.

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Job Summary

• The Finance Manager is responsible for overseeing all financial activities of the organization, ensuring sound financial management, strategic planning, and compliance with regulatory and internal control standards.
• The role provides financial insights to drive business decisions, manage budgets, optimize costs, and ensure the financial health and sustainability of the company.

Key Responsibilities

• Develop and implement financial strategies aligned with organizational goals.
• Prepare budgets, forecasts, and long-term financial plans to support decision-making.
• Monitor and analyze financial performance, advising management on risks and opportunities.
• Oversee preparation of monthly, quarterly, and annual financial reports and ensure regulatory compliance.
• Ensure tax planning, statutory compliance, and adherence to accounting standards.
• Manage cash flow, liquidity, and working capital to support operations.
• Lead audit processes (internal and external) and strengthen internal controls to safeguard assets.
• Drive cost optimization, revenue assurance, and capital investment analysis (ROI).
• Supervise daily accounting operations, including reconciliations, payroll, and financial records.
• Lead and develop the finance team, improving systems, processes, and financial reporting tools.

Requirements & Qualifications

• Bachelor’s Degree in Accounting, Finance, Economics, or related field (Master’s degree is an advantage).
• ⁠Professional certification (ACA, ACCA, CFA) is required.
• ⁠Minimum of 10 years experience in finance, accounting, or audit, with at least 3 years in the hospitality industry.
• Strong understanding of financial management, budgeting, and reporting standards.
• ⁠Excellent leadership, analytical, and problem-solving skills.
• ⁠High integrity, attention to detail, and sound judgment.
• ⁠Proficiency in accounting and ERP software (e.g., QuickBooks, Sage, Zoho Books, or equivalent).
• ⁠Advanced Excel and financial modeling skills.