Latest Jobs at Unified Payment Services Limited

Job Objective

• To ensure that the Company’s interests are protected in all legal issues.
• To prepare/review all legal documents between the Company and clients, customers, vendors, partners, etc.
• To work with external solicitors to ensure promt and satisfactory delivery on matters outsourced to extenal solicitors.

Duties and Responsibilities

• Draft and/or review all contracts involving the Company to ensure that the terms are acceptable and favourable to the Company.
• Ensure that proper custody is kept of all business instruments and executed contracts involving the Company.
• Relating with and assisting external solicitors in handling matters for the company.
• Relating with the regulatory authorities and filing returns where necessary.
• Ensuring legal and other regulatory compliance.
• Legal advisory services.

Requirements
Educational Qualification:

• University Degree(s) in Law.
• Completion of professional training by the Nigerian Law School and call to Bar.

Experience:

• 3 - 5 years minimum post call experience with at least 1 years in financial service or fintech industry or a reputable commercial law firm.
• Thorough understanding of basic legal principles; good knowledge of Law of Contract, Company Law Practice; Legal Drafting etc.

go to method of application »

Job Summary

• Responsible for delivering adequate support for the PTSP business that guarantees as well as sustain business growth. To ensure that all activities and units within the department function optimally and within agreed SLA.

Duities and Responsibilities
The HOD, Merchant Operations operation & Support shall primarily be responsible for following as well as assist the GH to execute oversee the following within Department Merchant Operation & Support

• Supervise and ensure all activities and functions of Merchant operations support Unit are carried out.
• Prepare PDO/ Supervisors monthly performance schedule.
• Ensure 90% of issues reported across various trackers are fixed within SLA.
• Oversee to ensure due Quality Assurance is done on terminals delivered to Merchant Operation & support team for deployment to avoid mismatch.
• Provide weekly monthly merchant support feedback to banks and the business team.
• Ensure that team member have functional working tool.
• Maintain a database of UP merchant details and their POS information.
• Maintain updated roadmap.
• Work with the business team and banks to constantly review merchant performance and improve on UP POS active ratio.
• Maintain and validate periodically all UP owned & deployed POS terminals.
• Periodic merchant training on card acceptance procedures and card security features.
• Manage relationship as well as bring on board new Telcos for use at UP merchant outlet.
• Monitor and maintain agreed SLA across all UP PDO services.

Device Application & Support:

• Ensure all configurations and replacement requests are treated within SLA.
• Ensure records of configuration are kept and backed up from time to time.
• Always maintain records of terminal profiles as well as references when terminals are being re-configured or replaced.
• Ensure that terminals repair center is functional & are adequately stocked to meet up with required TAT/SLA.
• To maintain and reconcile with accounts department as well as the business teams the records of terminals repaired as well as parts used.
• Maintain proper QA process in line with approved process.
• Maintain records of SIM cards used on terminals before deployment.
• Ensure that terminals are properly prepped for deployment – SIM, decal, signage, cable etc.
• Ensure that terminals are properly registered across all systems.
• Engage Banks/ NIBSS/ internal stakeholders for all registration and configuration related issues.
• Engage Banks/ NIBSS/ internal stakeholders for all transaction failure-related issues e.g. Routing Error, function not supported, Group Key issues etc.
• Carry out fixes, patches and investigate problems and work with channels and other internal and external stakeholders to resolve.
• Supervise and ensure thorough regression test is carried out when applications released or modified. 14.Understand and interpret User Requirement for bespoke POS application customization.
• Interface with internal and external vendors and third parties on device specification and quality.

Requirements

• Education: BSc/HND in Business Management/Economics/Finance or Technology.
• Others: Hands on in channel operation, processes & function especially in the financial sector will be an added advantage. Strong interpersonal skills
• Experience: Minimum 10 years post NYSC.

go to method of application »

Job Summary

• To provide strategic leadership and oversight for the Merchant and Agency Services Business Support function by driving operational excellence, performance optimization, and service delivery effectiveness across the merchant and agency ecosystem.
• The role is responsible for ensuring seamless onboarding, transaction monitoring, issue resolution, compliance adherence, and data-driven decision-making to enhance merchant and agent experience, improve transaction performance, and support business growth in alignment with Unified Payments’ fintech strategy.

Responsibilities

• Provide strategic leadership and direction for the Merchant and Agency Services Business Support team.
• Oversee end-to-end merchant and agent onboarding, ensuring compliance with regulatory and internal policy requirements.
• Drive operational efficiency across merchant and agency support processes, including issue resolution, dispute management, and escalation handling.
• Monitor transaction performance, settlement processes, and service levels to ensure accuracy, timeliness, and reliability.
• Develop and implement performance metrics (KPIs and SLAs) to track service quality and operational effectiveness.
• Ensure merchants and agents operate in line with regulatory guidelines, contractual obligations, and company policies.
• Collaborate with Technology, Risk, Compliance, Finance, and Operations teams to resolve systemic issues and improve service delivery.
• Lead business analysis initiatives, providing insights and reports to support decision-making and strategic growth initiatives.
• Oversee product testing, User Acceptance Testing (UAT), and process enhancements impacting merchant and agency services.
• Drive continuous improvement initiatives to enhance customer experience and operational scalability.
• Ensure proper documentation and maintenance of accurate records of all support activities.

Requirements
Education:

• First degree in Finance, Banking, Economics, Business Administration, or related field.
• A Master’s degree or relevant professional certification will be an added advantage.

Experience:

• Minimum of 10years post-NYSC experience, with at least 5 years in a leadership role within merchant acquiring, agency banking, digital payments, or fintech operations.

Others:

• Strong knowledge of e-commerce platforms, paymentgateways, digital wallets, and merchant operations.

go to method of application »

Job Objectives

• To ensure smooth onboarding, efficient payment processing, and timely resolution of issues.
• It requires close collaboration with internal teams to maintain service quality, support transaction reconciliation, and deliver excellent customer experience that drives growth within the e-commerce ecosystem.

Duties & Responsibilities

• Provide operational support to e-commerce merchants on onboarding, integration, transactions, and settlements.
• Monitor transaction flows on payment gateways and escalate anomalies or failures for prompt resolution.
• Support reconciliation of e-commerce transactions, chargebacks, and dispute management.
• Handle merchants’ inquiries and complaints within agreed SLAs, ensuring a seamless experience.
• Liaise with Technology, Operations, and Finance teams to resolve technical or financial issues.
• Maintain accurate and updated merchant records and prepare periodic performance reports.
• Assist in product testing, merchant integration support, and UAT for new features.
• Track and share merchant feedback to enhance e-commerce product offerings and processes.

Job Requirements

• Education: Bachelor’s Degree in Finance, Banking, Economics, Business Administration, Computer Science or related field.
• Experience: Minimum of 3 years post NYSC.