Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
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To proactively promote a relationship-based offering by being a dedicated and primary point of contact for customers in the Executive Banking segment, through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.
Job Responsibilities
- Acquire and open new accounts and cross sells additional products and services in line with customer needs by identifying and referring sales leads to other business stakeholders (e.g., Vehicle and Asset Finance, Electronic Banking, Card, Home Loans, Digital Channels, Enterprise Banking, etc.).
- Conduct a financial needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer's needs and priorities (in line with Financial Advisory and Intermediary Service Act license categories).
- Establish, build and strengthen relationships with customers based on mutual respect, in order to retain customers and gain word-of-mouth referrals. Places equal emphasis on liability generating (non-borrowing) and borrowing customers.
- Grow the Executive Banking new to bank customers, balance sheet and income statements in line with business strategic objectives. Increases branch advances by responsible lending practices.
- Promote and pro-actively solution a range of banking offerings and solutions to meet the financial needs of executive banking customers (e.g., initiating outbound calls to reactivate dormant accounts, digitally on boarding a client, etc.) in line with the segment value proposition.
Qualifications
- Minimum of University Degree
Experience
- 5-7 years' Experience in sales and relationship management of customers and able to drive profitability and build relationships. Proven sales track record in the financial industry
Behavioural Competencies:
- Generating Ideas
- Convincing People
- Developing Strategies
- Exploring Possibilities
- Interacting with People
Technical Competencies:
- Business Banking
- Consumer Banking
- Governance - Risk - Compliance
- lending
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To effectively support and deliver excellent service to Private Banking clients by carrying out all their banking transactions ranging from foreign and local transfers, account maintenance, issuance of bank collaterals such as platinum debit card, chequebook, priority pass, credit cards etc.
Job responsibilities
- To deliver excellent and consistent service delivery by setting up clients on internet and mobile banking upon receipt of customer instructions, executing local and foreign transfer instructions within improved turnaround times, processing credit card and loan requests efficiently, and managing customer complaints and enquiries in a timely and professional manner.
- To drive clear and consistent communication on our customer value proposition
- To monitor and maintain attrition rate below the set budget.
- To drive product usage and channel adoption for Private Banking clients
- To manage query and complaint management within the Private Banking segment.
Qualifications
Experience Required
-
3–4 years of banking experience with in‑depth knowledge of private banking clients, their financial needs, and expectations. Strong knowledge of wealth management instruments and investment products, a customer‑centric and service‑oriented mindset to deliver excellent and consistent service, as well as strong verbal communication skills and basic relationship management capability.
Behavioural Competencies:
- Articulating Information
- Embracing Change
- Establishing Rapport
- Following Procedures
- Managing Tasks
- Meeting Timescales
- Producing Output
- Seizing Opportunities
- Showing Composure
- Team Working
- Upholding Standards
- Valuing Individuals
Technical Competencies:
- Active Listening
- Banking Process & Procedures
- Customer Understanding ( Consumer Banking)
- Product and Services Knowledge
- Product Knowledge (Consumer Banking)
- Risk Identification
- Telephone Caller Handling
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To direct preventative repairs and maintenance procedures and ensure buildings and equipment are well maintained and in optimal working condition.
Responsible for day-to-day operational activities in the assigned region.
To ensure that all operations are in accordance with established health, safety and environmental standards and regulations and that services purchased are of acceptable quality at the least possible cost.
Ensure high standards of customer service are maintained by the facilities team, addressing and resolving issues effectively.
- Liaises with service providers on all premises maintenance issues and also ensuring the use of good quality materials, good finishing with prompt attention.
- Monitoring of all maintenance activities to ensure that they adhere to the service level Agreement and ensures the inspection of workmanship and materials as defined in the manuals.
- Implement and maintain safety protocols, conduct regular inspections, and ensure compliance with health, safety, and environmental regulation.
- To ensure that bank operations are in compliance with established procedures, policies, regulations and codes as it affect property maintenance.
- Coordinate the activities of all project stakeholders to ensure proper alignment with plans, processes and governance.
Qualifications
- BSc. in Estate/Facilities Management, Civil/Mechanical Engineering or other relevant disciplines.
- Professional Certification can be an added advantage.
Experience
- At least 5 years demonstrable experience in Facilities Management or Customer Service Management.
Behavioural Competencies:
- Making Decisions
- Empowering Individuals
- Upholding Standards
- Directing People
- Interacting with People
Technical Competencies:
- Risk Management
- Coaching and Mentoring
- Real Estate Industry Regulatory Framework
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To contribute to the growth in revenue via existing/new to bank sales as well as assets and liabilities.
Qualifications
- Type of Qualification: First Degree
- Field of Study: Any field
Experience Required
- Minimum of 7 - 10 years’ experience in in relationship management and sales
Behavioural Competencies
- Generating Ideas
- Developing Strategies
- Interacting with people
- Directing People
- Making Decisions
Technical Competencies
- Customer Understanding
- Product Knowledge
- Customer Acceptance and Review
- Product Related Systems
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Trade Specialist (Structured Trade & Commodity Finance) to harness and maximize existing and new business opportunities for Trade Finance in the Business and commercial Banking space for the country. To implement relevant Trade Finance strategy to enable Business and Commercial Banking to deliver the desired growth targets, and is accountable for the Business Banking Trade Finance product set as well as the notional Trade income statement. To drive and oversee Trade business within the Business and Commercial Banking category throughout the entire network of branches.
Qualifications
- Type of Qualification: First Degree
- Field of Study: Any field, a degree in Finance and Accounting will be an added advantage
- Other qualifications: Certification in Certificate For Documentary credit Specialist (CDCS), Certified International Trade Professional (CITFP), Certificate for International Trade (CITF), CFA Level 2 Candidate will be an added advantage
Experience Required
- Trade Finance- 3-4 years in Trade deal Structuring, Trade Advisory, Trade monitoring, Structured commodity finance origination, and monitoring
- Trade Sales- 1-2 years in Relationship management, trade revenue management
- Relationship Management- 3-4 years in Relationship management, Financial Analysis, Loan monitoring
Behavioural Competencies:
- Developing Strategies
- Articulating Information
- Conveying Self-Confidence
- Team Working
- Understanding People
Technical Competencies:
- Product Knowledge
- Business and commercial Bank Product
- Customer Understanding
- Financial Acumen
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To proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition. To provide an efficient personal banking service and support to a portfolio of branch-based clients across the various segments. To achieve expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
Key Responsibilities
- Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities
- Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities
- Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
- Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals
- Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc)
Qualifications
Experience
- At least 3 years' experience banking experience preferably in a customer-facing role, with a strong background in relationship management.
Behavioural Competencies:
- Checking Things
- Developing Strategies
- Embracing Change
- Seizing Opportunities
- Showing Composure
- Taking Action
- Team Working
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding (Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
Method of Application
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