Operations Manager at Elvaridah

Job Summary

• The Operations Manager will oversee the day-to-day operations of the salon, ensuring exceptional service delivery, operational efficiency, and profitability.
• The role involves managing staff, optimizing processes, maintaining high customer satisfaction, and ensuring compliance with health and safety standards.

Key Responsibilities
Operations Management:

• Oversee daily salon operations, ensuring smooth workflow across all service areas (hair, nails, spa, etc.).
• Implement and maintain standard operating procedures (SOPs) to improve efficiency and service quality.
• Monitor appointment scheduling, client flow, and service turnaround times.

Team Leadership & Supervision:

• Manage, supervise, and motivate salon staff including stylists, therapists, and front desk personnel.
• Coordinate staff schedules, attendance, and performance management.
• Conduct training and onboarding for new employees to ensure service consistency.

Customer Experience:

• Ensure high levels of customer satisfaction and handle escalated client complaints professionally.
• Develop strategies to enhance client retention and loyalty.
• Monitor service quality and ensure adherence to brand standards.

Financial & Business Performance:

• Drive revenue growth by implementing sales strategies, promotions, and upselling techniques.
• Monitor daily sales, expenses, and profitability.
• Prepare operational and financial reports for management review.

Inventory & Supply Chain Management:

• Oversee inventory levels for salon products and tools.
• Manage procurement and vendor relationships.
• Ensure proper stock control to minimize waste and shortages.

Compliance & Hygiene Standards:

• Ensure compliance with health, safety, and sanitation regulations.
• Maintain cleanliness and organization of the salon environment.
• Enforce hygiene protocols across all service areas.

Marketing & Business Development:

• Collaborate with marketing teams to execute promotional campaigns and events.
• Identify opportunities to attract new clients and expand services.

Requirements & Qualifications

• Bachelor’s Degree in Business Administration, Hospitality Management, or related field (preferred).
• 3–5 years of experience in salon, spa, or retail operations management.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Good financial acumen and reporting skills.
• Knowledge of salon management software and booking systems is an advantage.
• Strong organizational and problem-solving skills.

• Monitor market trends and competitor activities.