Latest Jobs at Phillips Outsourcing Services

Location: Ikoyi, Lagos

Industry: Telecoms

Responsibilities

• Ensure less than 5% customer churn on managed accounts
• Constant analysis of Managed customer database for Revenue and Debt management
• Work with product, UAT and support teams to validate new products, new systems, and upgrades
• Generate relevant reports as required by the business
• Analysis of customer requests for prompt resolution
• Ensure end-to-end account management for Enterprise customers
• Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
• Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products
• Liaise with support teams (within and outside ES) to resolve any customer identified issue
• Knowledge of new Enterprise products and services
• Knowledge of managed Enterprise Customer base
• Confirm Quality Assurance on generated bills
• Monitor provisioning and fulfillment of customers’ orders/requests
• Enterprise Customers SLA / Contract Management
• Product, services, solutions, and systems testing for user acceptance and business process optimization

Requirements

• HND / B.Sc in any Social Science field and a minimum of 4 years experience as a customer service personnel with experience working with others
• Experience working in a medium organization
• Experience in the telecommunications industry in a similar role
• Experience in a customer service environment in the telecommunications industry.
• Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
• Basic Enterprise products and services.

Salary
N180,000 / Month.

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Industry: Telecoms

Responsibilities

• Development business activities in inbound contacts of clients in their portfolio
• Development of loyalty and proactive retention activities in outbound contacts to clients in your portfolio
• Validation and qualification of leads for cross/upsell of customers from an advanced analytics propensity model
• Prospecting customer needs and preparing offers according to customer needs
• Development of activities to present the value proposal to potential client through remote channels (e.g., virtual demos, video conferencing, online chat, phone calls)
• Negotiation and closing of the sale with the end customer

Requirements

• HND / BSc in any related field and a minimum of 3 years’ experience in Tele sales preferred
• Proficiency in the usage of Microsoft Word, Excel, and PowerPoint.
• Fluent in English
• Exceptional ability to (i) prospecting, (ii) trading and (iii) closing the sale
• Excellent communication skills, oral and written
• Capacity for multitasking
• Familiarity with digital channels and handling of standard computer tools from a remote sales channel

Salary
N65,000 monthly.

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Industry: Telecoms

Responsibilities

• Increase market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients to Increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to Company’s quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries, and complaints, escalate and troubleshoot where necessary.
• Build an in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems, and obstacles to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership-relationships with customers, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiations of the Company’s data products and services.
• Ability to liaise with supervisors on discount issues
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with VB and values.

Requirements

• HND / BSc in any relevant field and not more than 31 years of age
• A minimum of 3 years working experience in Sales, Customer Service and Client engagement; with experience working with others
• Proficiency in the usage of Microsoft Word, Excel, and PowerPoint.
• Must be fluent in English.

Salary
N65,000 monthly.