Customer Experience Executive at PDO Incorporated

What you will own

• Guide customers through enquiries, onboarding, documentation and after-sales support.
• Manage complaints, provide timely updates and coordinate across teams to resolve outstanding issues.
• Maintain accurate CRM records and implement workflows for follow-ups, escalations and feedback.
• Explain products, payment terms and processes clearly, making commitments that can be fulfilled.
• Improve customer satisfaction, retention, referrals and repeat business.
• Track response times, resolution rates and recurring issues, recommending practical improvements.

Hands-on ability is essential.

• You should communicate clearly, handle difficult conversations calmly and be comfortable using CRM systems, spreadsheets and digital communication tools. We need someone who closes the loop and keeps customers informed.

What you bring

• Relevant customer service or customer experience experience, strong attention to detail and evidence of problems solved. Experience supporting property buyers, subscribers or customers with ongoing payment and service commitments is an advantage.

Compensation: Competitive salary with performance incentives tied to service quality, resolution and customer retention.

Bring empathy, discipline and the determination to see every customer issue through.