Latest Jobs at Echolab Radiology and Laboratory Services

Job Description

• Manage large amounts of inbound and outbound calls or media correspondence in a timely manner.
• Follow communication “scripts” when handling different topics.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• processing forms, orders and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Utilizing software, databases, scripts, and tools appropriately.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Requirements

• 1 - 2 years of experience as a Call Centre Agent
• Minimum of a HND or BSc in sciences, Management, or related field
• Emotionally Intelligent and culturally sensitive
• Excellent verbal and written communication skills.
• Highly motivated, dynamic, and customer-oriented with the ability to thrive in a competitive and ever-changing environment.
• Ability to multitask, prioritize, and manage deadlines efficiently.
• Good interpersonal relationship

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Job Description

• Co-ordination of Reception, waiting areas to ensure suitable environment and ambience.
• Co-ordination of Guest Relation duties and activities
• Client registration – collect and input all necessary data from the client.
• Accept the client’s mode of payment in line with company policy, collect and register the client’s payment.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Politely guide the client in the direction of the procedure/examination paid for.
• Ensure proper filing and archiving of patient record in expected format.
• Ensure usage of checklist and proper check-out
• Feedback management: Monitor administration of forms and submission.
• Anticipate guest needs and build rapport with customers.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Address customer complaints and escalate to Branch operations Manager / Customer Experience Manager
• Ensure compliance with safety, health, and quality standard.
• Maintain registration flow by efficiently moving patients through the process.
• Interacts with patients by answering questions, providing information, and keeping the reception area in order.
• Maintains general filing system and files appropriate correspondence electronically or manually.
• Responsible for report generation and dispatch in support of departmental goals and objectives.
• Ensure accurate product knowledge to guide and provide relevant and timely information to clients.
• Processing orders, forms, applications, and requests.
• Performs other general administrative tasks as directed by line manager.

Requirements

• Minimum of B.Sc in Management Science or similar fields.
• Minimum of one year experience in similar job role.
• Attention to detail and skill in proper patient identification.
• Time management
• Excellent communication skills
• Ability to connect with several types of patients.

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Job Description

• Responsible for total corporate sales results for the region.
• Manage and coordinate on-ground corporate activities for the organization including getting data from other centers to support activities.
• Maintain a healthy funnel of opportunities to be closed month on month - HMOs, Private Hospitals/companies, Public Hospitals, and Diagnostics Centers etc.
• Own the forecast process including funnel maintenance of the channel within the region.
• Develop strategies to increase patronage and position Echolab as a Diagnostic Center of choice.
• Work closely with the Head of Commercial, Heads of sales and the Clinical team to support value-adding programs and initiatives.
• Provide input for the corporate business planning exercise: market trends, competitor behavior, potential projects, and other relevant business information of the Healthcare Diagnostics Industry.
• Develop and maintain up-to-date market intelligence on available/potential opportunities, competition, threats within the region and report same promptly.
• Maintain a healthy database of accounts and ensure optimal relationship management of key clients for the business.
• Responsible for total corporate sales results for the region.
• Manage and coordinate on-ground corporate activities for the organization including getting data from other centers to support activities.
• Maintain a healthy funnel of opportunities to be closed month on month - HMOs, Private Hospitals/companies, Public Hospitals, and Diagnostics Centers etc.
• Own the forecast process including funnel maintenance of the channel within the region.
• Develop strategies to increase patronage and position Echolab as a Diagnostic Center of choice.
• Work closely with the Head of Commercial, Heads of sales and the Clinical team to support value adding programs and initiatives.
• Identify new business, channel opportunities and customer needs in the region to ensure business growth.
• Explore, develop, and maintain strategic relationships with key accounts.
• Negotiate with potential Accounts/Customers, special deals, pricing, timing, and service compensation in line with Echolab policy.

Job Requirements

• Interested candidates should possess a Bachelor's Degree with 5-7 years work experience.

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Job Description

• Transcribe all medical results in the form of doctor’s notes or dictation.
• Communicate with doctors to confirm completion of medical certification.
• Attends to email correspondence.
• Maintain patient’s information and medical files with confidentiality
• Function as a Front Desk Officer when need arises.

Requirements

• Minimum of B.Sc Degree in Health Sciences or related field.
• Minimum of One year experience in similar role.
• Exceptional written communication skills and knowledge of medical record formats
• Time management
• Excellent communication skills
• In-depth knowledge of medical terminology and jargon, as well as editing practice.
• Keen attention to detail in order not to compromise patient care.
• Ability to maintain patient confidentiality.