Call Center Officer at Echolab Radiology and Laboratory Services

Job Description

• Manage large amounts of inbound and outbound calls or media correspondence in a timely manner.
• Follow communication “scripts” when handling different topics.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• processing forms, orders and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Utilizing software, databases, scripts, and tools appropriately.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Requirements

• 1 - 2 years of experience as a Call Centre Agent
• Minimum of a HND or BSc in sciences, Management, or related field
• Emotionally Intelligent and culturally sensitive
• Excellent verbal and written communication skills.
• Highly motivated, dynamic, and customer-oriented with the ability to thrive in a competitive and ever-changing environment.
• Ability to multitask, prioritize, and manage deadlines efficiently.
• Good interpersonal relationship