Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...
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The HR Outsourcing Lead will:
- Take full ownership of vendor governance, cost validation, SLA performance, and compliance assurance.
- Act as a liaison between vendors and internal stakeholders to drive timely support and issue resolution.
- Carry out weekly reporting of headcount and payroll insights, ensuring transparency and fiscal discipline.
- Provide an oversight of statutory requirements (e.g., pensions, HMO, taxes) to avoid regulatory risk.
- Process digitization and workforce data integrity improvements.
- Manage one HR Outsourcing Executive to ensure executional efficiency
Responsibilities
Vendor & Workforce Management
Manage end-to-end HR operations for outsourced staff across 8 vendors.
• Monitor and review vendor headcount and validate monthly payroll submissions for accuracy and compliance.
• Lead weekly headcount and cost reporting, working closely with internal Payroll and Finance team to validate data integrity and provide business-aligned insights.
• Ensure timely initiation and processing of vendor payments by promptly raising Purchase Requisitions related to both Fixed and Variable Pay for all vendors. Proactively track the issuance of Purchase Orders to vendors ahead of time and validate that all contractual obligations and performance criteria are met before endorsing Invoices and Job Completion certificates.
• Conduct quarterly operational reviews with all vendors, measuring performance against agreed SLAs and KPIs, and recommending improvements where necessary.
• Ensure consistent adherence to contract terms and raise flags on deviations or risks.
• Maintain visibility into vendor resource planning and execution, anticipating issues and proactively proposing
solutions to support workforce stability and cost efficiency.
Stakeholder Engagement
- Serve as the primary liaison between vendors and internal stakeholders (line managers and functional heads), fostering a collaborative and accountable working relationship.
- Proactively manage vendor issues and provide prompt resolutions in collaboration with internal teams.
Compliance and Employee Welfare
- Ensure vendors maintain compliance with all statutory requirements including pension remittance, national insurance, and other employment-related obligations.
- Monitor the timely provision of health insurance and other mandatory benefits to outsourced staff.
- Supervise the administration and distribution of airtime and mobile data to outsourced employees, ensuring timely provisioning and monthly reconciliation
Data and Process Management
- Maintain accurate records of outsourced workforce data and ensure timely updates across all systems.
- Review and streamline processes to improve efficiency in outsourcing administration.
- Ensure data privacy and confidentiality standards are upheld in managing outsourced personnel data.
Policy Implementation and Continuous Improvement
- Provide expert advice on HR outsourcing trends, regulatory changes, and contemporary best practices.
- Participate in policy formulation and ensure consistent implementation across all vendors.
- Drive continuous process improvement and digitization initiatives within the outsourced employee management framework
DIMENSIONS
Financial Dimensions
- Budget
- Manpower
- Strategic Vendors
Other Dimensions
Direct Report: HR Outsourcing Officer
Qualifications
Educational Qualifications
- First degree in Accounting, Engineering or related fields
- Relevant certifications in Accounting (e.g., ICAN, ACCA), Business Analytics, Data Analytics (e.g., Power BI, Tableau, SQL), Engineering, HR (e.g., CIPM, SHRM), or Project Management (e.g., PMP, PRINCE2) will be an added advantage.
Relevant Experience & Functional / Technical Skills
- Minimum of 5 years’ experience in HR outsourcing, vendor operations, or large-scale workforce administration.
- Experience managing a large outsourced workforce and multiple vendors.
- Strong hands-on analytical and numerical skills with proficiency in interpreting headcount and cost data.
- High level of attention to detail and organizational discipline.
- Excellent interpersonal, negotiation, and vendor relationship management skills.
- Solid understanding of HR compliance, outsourcing regulations, and labor laws.
- Ability to manage and coordinate a team to drive performance and timely delivery.
- Proficiency in MS Excel, HRIS platforms, and data reporting tools
Other Requirements
- An ever-present mind with situational awareness and sharp responsiveness.
- The willingness to go above and beyond the call of duty in a dynamic, fast-paced environment.
- Positive internal drive, with a passion for excellence and continuous improvement.
- Respectful boldness and courage to speak up and escalate issues appropriately.
- Proven team leadership abilities, with the capacity to guide and inspire team members toward performance and accountability
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The role is a key role within Nigeria to ensure that Airtel’s voice subscriber growth and revenue growth outpaces the competition. It requires deep understanding of consumer behavior, social trends, technology changes, OTT services and trends, revenue generation, project management, solution design and integration and market / consumer requirements. It incorporates a combination of these perspectives to generate business opportunities.
This role will be responsible for:
- Driving strategic initiatives for voice services
- Analyzing and reporting on voice product performance.
- Ensuring high customer satisfaction through documentation, training, and market insight.
- Implementing and optimizing campaign management solutions.
- Managing the optimization of the campaign platform capabilities and communication channels. This will lead to customer value development and value loss reduction.
Responsibilities
Voice Revenue, Usage and Retention
- Track usage pattern to devise growth strategies
- Usage and aggregate usage analysis
- Track voice segment KPIs and analyze data to inform product enhancements.
- Track the interaction between paid voice and bonus voice.
- Monitor customer life cycle and capabilities to drive ARPU growth.
Customer Analysis
- Leverage data and market research to get insights into consumer behavior and preferences and drive future programs and promotions
- Map customers to predefined voice segment profiles and categories
Campaign Management
- Develop and execute micro and macro campaigns on Campaign Manager.
- Identify and execute Below-The-Line (BTL) campaign opportunities.
- Collaborate with business teams to optimize campaign performance.
- Ensure comprehensive campaign coverage across the Campaign Calendar.
- Oversee campaign brief implementation and technical aspects of CVM System.
- Validate accuracy and completeness of campaign data
Communication Library
- Create and maintain the campaign and communication library.
- Develop and manage communication decision matrices.
- Regulate best campaigns per channel and volume of communication.
Reporting & ROI Analysis
- Deliver regular performance reports (daily, weekly, monthly) on products and campaigns.
- Evaluate campaign effectiveness and impact on Gross Revenue (GR).
Product Development and Support
- Collaborate with project managers to oversee technical product development.
- Develop documentation and provide training support to teams.
Business Analysis
- Analyze the impact of marketing campaigns on usage and customer retention.
- Identify factors influencing voice customer usage and inactivity trends.
- Conduct environmental scanning to assess the relationship between market/competitor activities and usage trends.
Qualifications
Educational Qualifications
- First degree in relevant fields
- MBA is an added advantage.
Relevant Experience & Functional / Technical Skills
- 2-3 years’ experience in a marketing position, with a focus on product data analysis.
- Experience of Telecommunications Industry, financial services or FMCG marketing environment will be an added advantage
- Affinity with and technical knowledge of the latest technologies and services used within the industry and affiliated industries
- Excellent Data analysis and Excel skills
Other requirements
- Ability to operate in a performance driven organization
go to method of application »
- The Card Manager will be responsible for overseeing the development, implementation, and management of card products and services at Smartcash PSB
- This role involves strategic planning, collaboration with various departments, and ensuring the successful delivery of innovative card solutions that meet customer needs and drive business growth.
Responsibilities
Product Development
- Develop and implement strategic plans for card product growth and market penetration.
- Lead the design and development of card products, including debit and prepaid cards.
- Conduct market research to identify trends and customer preferences in card offerings.
- Collaborate with the technology team to ensure seamless integration of card services.
Strategic Planning
- Develop and implement strategic plans for card product growth and market penetration.
- Monitor performance metrics and adjust strategies as necessary to achieve business goals.
Regulatory Compliance
- Ensure all card products comply with industry regulations and internal policies.
- Stay updated on regulatory changes affecting card operations.
Partnership Management
- Build and maintain relationships with card networks, vendors, and financial institutions.
- Negotiate contracts and manage partnerships to enhance product offerings.
Budget Management
- Prepare and manage the budget for card services, ensuring cost-effectiveness and profitability.
Reporting and Analysis
- Analyze sales data and market trends to provide actionable insights for decision-making.
- Prepare regular reports for senior management on card performance and strategic initiatives.
Qualifications
Educational Qualifications & Functional / Technical Skills
Relevant Experience
- 5 - 7 years’ experience in engaging with the various Card Schemes in Nigeria as well as the various Card Processors (TPPs).
- Experience in managing card products (debit, prepaid, virtual)
- Ability to lead card lifecycle management (issuance, activation, blocking, etc.)
- Strong understanding of CBN regulations, NIBSS, NDIC, and local compliance frameworks
- Ability to ensure product compliance with KYC/AML policies
- Familiarity with card schemes (Visa, Mastercard, Verve)
- Understanding of switching platforms, transaction processing, and settlement
- Knowledge of PCI-DSS and ISO standards
- Ability to develop and implement go-to-market strategies
- Conduct market and competitor analysis
- Align product features with customer needs and business objectives
- Experience working with card issuance vendors, core banking, and API integrations
- Comfort with digital banking platforms, mobile app card management, and self-service tools
Skills
- Have deep understanding of the fintech domain as well as an understanding for card architecture.
- Strong data analysis and problem-solving ability to improve product performance
- Ability to engage cross-functional teams (Tech, Operations, Risk, Compliance, Marketing)
- Experience managing timelines, resources, and product rollout schedules
- Clear written and verbal communication for reporting, documentation, and team collaboration
- Ability to prioritize user experience and resolve customer-related card issues efficiently
- Capable of driving innovation in card features and responding quickly to market changes
- Must be knowledgeable about the Card Regulations in Nigeria
Method of Application
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