HR Outsourcing Lead at Airtel

The HR Outsourcing Lead will:

• Take full ownership of vendor governance, cost validation, SLA performance, and compliance assurance.
• Act as a liaison between vendors and internal stakeholders to drive timely support and issue resolution.
• Carry out weekly reporting of headcount and payroll insights, ensuring transparency and fiscal discipline.
• Provide an oversight of statutory requirements (e.g., pensions, HMO, taxes) to avoid regulatory risk.
• Process digitization and workforce data integrity improvements.
• Manage one HR Outsourcing Executive to ensure executional efficiency

Responsibilities

Vendor & Workforce Management

Manage end-to-end HR operations for outsourced staff across 8 vendors.
• Monitor and review vendor headcount and validate monthly payroll submissions for accuracy and compliance.
• Lead weekly headcount and cost reporting, working closely with internal Payroll and Finance team to validate data integrity and provide business-aligned insights.
• Ensure timely initiation and processing of vendor payments by promptly raising Purchase Requisitions related to both Fixed and Variable Pay for all vendors. Proactively track the issuance of Purchase Orders to vendors ahead of time and validate that all contractual obligations and performance criteria are met before endorsing Invoices and Job Completion certificates.
• Conduct quarterly operational reviews with all vendors, measuring performance against agreed SLAs and KPIs, and recommending improvements where necessary.
• Ensure consistent adherence to contract terms and raise flags on deviations or risks.
• Maintain visibility into vendor resource planning and execution, anticipating issues and proactively proposing
solutions to support workforce stability and cost efficiency.

Stakeholder Engagement

• Serve as the primary liaison between vendors and internal stakeholders (line managers and functional heads), fostering a collaborative and accountable working relationship.
• Proactively manage vendor issues and provide prompt resolutions in collaboration with internal teams.

Compliance and Employee Welfare

• Ensure vendors maintain compliance with all statutory requirements including pension remittance, national insurance, and other employment-related obligations.
• Monitor the timely provision of health insurance and other mandatory benefits to outsourced staff.
• Supervise the administration and distribution of airtime and mobile data to outsourced employees, ensuring timely provisioning and monthly reconciliation

Data and Process Management

• Maintain accurate records of outsourced workforce data and ensure timely updates across all systems.
• Review and streamline processes to improve efficiency in outsourcing administration.
• Ensure data privacy and confidentiality standards are upheld in managing outsourced personnel data.

Policy Implementation and Continuous Improvement

• Provide expert advice on HR outsourcing trends, regulatory changes, and contemporary best practices.
• Participate in policy formulation and ensure consistent implementation across all vendors.
• Drive continuous process improvement and digitization initiatives within the outsourced employee management framework

DIMENSIONS

Financial Dimensions 

• Budget
• Manpower
• Strategic Vendors

Other Dimensions 

Direct Report: HR Outsourcing Officer

Qualifications

Educational Qualifications 

• First degree in Accounting, Engineering or related fields
• Relevant certifications in Accounting (e.g., ICAN, ACCA), Business Analytics, Data Analytics (e.g., Power BI, Tableau, SQL), Engineering, HR (e.g., CIPM, SHRM), or Project Management (e.g., PMP, PRINCE2) will be an added advantage.

Relevant Experience & Functional / Technical Skills

• Minimum of 5 years’ experience in HR outsourcing, vendor operations, or large-scale workforce administration.
• Experience managing a large outsourced workforce and multiple vendors.
• Strong hands-on analytical and numerical skills with proficiency in interpreting headcount and cost data.  
• High level of attention to detail and organizational discipline. 
• Excellent interpersonal, negotiation, and vendor relationship management skills.
• Solid understanding of HR compliance, outsourcing regulations, and labor laws.
• Ability to manage and coordinate a team to drive performance and timely delivery.
• Proficiency in MS Excel, HRIS platforms, and data reporting tools

Other Requirements

• An ever-present mind with situational awareness and sharp responsiveness.
• The willingness to go above and beyond the call of duty in a dynamic, fast-paced environment.
• Positive internal drive, with a passion for excellence and continuous improvement.
• Respectful boldness and courage to speak up and escalate issues appropriately.
• Proven team leadership abilities, with the capacity to guide and inspire team members toward performance and accountability