Jobs at Wells Carlton Hotel & Apartments

Job Summary

• We are looking for an Assistant Executive Housekeeperto assists the Executive Housekeeper in managing the housekeeping department, ensuring cleanliness and efficient operations, supervise staff, maintaining standards, and handling guest requests, inventory management, and ensuring compliance with health and safety regulations.
• Assistant the Executive Housekeeper in housekeeping team, maintaining high standards of cleanliness, managing staff, and contributing to a positive guest experience.

Key Responsibilities

• Supervision and Training: Overseeing housekeeping staff, assigning duties, and providing training on cleaning procedures, safety, and customer service.
• Quality Control: Conducting regular inspections of guest rooms, public areas, and back-of-house spaces to ensure they meet the required standards.
• Inventory Management: Monitoring cleaning supplies and equipment, placing orders, and managing costs.
• Guest Satisfaction: Addressing guest complaints and requests, ensuring prompt and courteous service.
• Operational Support: Assisting the Executive Housekeeper in daily operations, including scheduling, budgeting, and implementing housekeeping policies.
• Health and Safety: Ensuring compliance with health and safety regulations, including proper handling of chemicals and waste disposal.
• Coordination: Collaborating with other departments, such as the front desk and maintenance, to ensure smooth operations and guest satisfaction.

Requirements

• Degree in hospitality or related field
• 3+ years of experience in housekeeping supervision
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Knowledge of cleaning techniques and safety standards
• Ability to work flexible hours, including weekends and holidays
• Proficiency in housekeeping management software is a plus
• Attention to detail and organizational skills
• Ability to handle guest complaints professionally
• Physical stamina to perform inspections and assist staff

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Job Summary

• We are looking for a dedicated and experienced Linen Supervisor to oversee the daily operations of a linen room and laundry department, ensuring the availability of clean linens and uniforms, managing inventory, and supervising staff.

Key Responsibilities

• Supervising Staff: schedule, and manage linen room or laundry staff, ensuring proper handling, cleaning, and storage of linens and uniforms.
• Inventory Management: maintain accurate records of linen and uniform inventories, track usage, monitor stock levels, and order supplies as needed.
• Quality Control: inspect linens and uniforms for damage, stains, or wear, ensuring they meet established standards for cleanliness and presentation.
• Coordination: work with other departments, such as housekeeping and food and beverage, to fulfill linen and uniform requests and address any issues or special needs.
• Operational Efficiency: ensure the smooth and efficient operation of the linen room or laundry, including proper handling of soiled linens, efficient cleaning processes, and adherence to health and safety regulations.
• Maintaining Cleanliness and Organization: maintain a clean and organized linen room, ensuring proper storage and handling of linens and uniforms.
• Reporting and Record Keeping: prepare reports on laundry operations, productivity, and inventory, and maintain records of linen usage, orders, and repairs.

Additional Responsibilities:

• Laundry Equipment Maintenance: coordinating with maintenance staff for repairs.
• Customer Service: handle customer service issues related to linen or uniform availability or quality.

Requirements

• High school diploma or equivalent; additional certification is a plus
• Proven experience as Linen Supervision
• Strong leadership and team management skills
• Excellent attention to detail
• Good communication and interpersonal abilities
• Ability to work flexible hours, including weekends
• Knowledge of laundry equipment and cleaning chemicals
• Familiarity with health and safety standards
• Problem-solving and organizational skills
• Physical stamina to stand and move for extended periods