Jobs at Universal Human Resource Consult

Job Summary

• We are seeking an experienced, strategic, and results-driven Chief Operations Officer (COO) to oversee and drive operational excellence across our hospitality and restaurant business.
• The successful candidate will be responsible for developing operational strategies, improving service delivery, optimizing business processes, and ensuring a world-class guest experience.
• The ideal candidate should possess strong leadership capabilities, deep knowledge of hospitality operations, commercial awareness, and the ability to build high-performing teams while driving profitability, efficiency, and sustainable growth.

Key Responsibilities

• Develop and execute operational strategies aligned with the company’s vision, goals, and growth objectives.
• Provide leadership and direction across all operational areas, including restaurant operations, guest services, food and beverage, quality control, and facility management.
• Translate business objectives into actionable operational plans and ensure effective execution.
• Identify opportunities for operational improvements, cost optimization, and revenue growth.
• Oversee the day-to-day operations of all hospitality outlets to ensure seamless service delivery.
• Establish and maintain high standards for guest experience, food quality, service excellence, hygiene, and safety.
• Ensure compliance with industry regulations, company policies, and hospitality best practices.
• Monitor operational performance and implement corrective actions where necessary.
• Develop and implement standard operating procedures (SOPs) across all operational functions.
• Establish operational performance metrics and monitor achievement of targets

Qualifications & Requirements

• Bachelor’s Degree/HND in Hospitality Management, Business Administration, Operations Management, or a related field.
• MBA or professional certification in hospitality, business, or operations management is an added advantage.
• Minimum of 8–12 years’ experience in hospitality, restaurant operations, or related industries, with significant leadership experience.
• Proven track record of managing large-scale hospitality operations and driving business growth.
• Strong understanding of restaurant operations, food and beverage management, customer experience, and service standards.
• Excellent leadership, communication, negotiation, and decision-making skills.

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Description

• We are seeking a passionate, customer-focused, and service-driven Customer Care Manager to join our hospitality team.
• The successful candidate will be responsible for creating memorable guest experiences by ensuring excellent customer service delivery, managing customer feedback, resolving complaints professionally, and building strong relationships with our guests.
• The ideal candidate should have a strong understanding of hospitality standards, excellent communication skills, and the ability to lead a customer-focused culture that enhances guest satisfaction, loyalty, and overall business growth.

Responsibilities

• Develop and implement strategies to improve guest satisfaction and enhance the overall customer experience.
• Ensure guests receive warm, personalized, and consistent service throughout their interaction with the restaurant.
• Monitor customer service standards and work closely with operational teams to maintain service excellence.
• Engage with guests to gather feedback and identify opportunities for improvement.
• Investigate customer issues, provide appropriate solutions, and ensure follow-up to guarantee satisfaction.
• Maintain a record of customer feedback, complaints, and resolutions for continuous improvement.
• Build strong relationships with regular customers and encourage customer loyalty.

Qualifications & Requirements

• Bachelor’s Degree or HND in Hospitality Management, Business Administration, Customer Service, or a related field.
• Minimum of 5 years’ experience in customer service, hospitality, restaurant operations, or a related role.
• Proven experience managing customer complaints and improving customer satisfaction.
• Strong leadership and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to remain calm and professional under pressure.
• Strong problem-solving and decision-making skills.
• Customer-focused mindset with attention to detail.
• Proficiency in Microsoft Office and customer relationship management.

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Job Summary

• At the heart of every exceptional hospitality experience is an exceptional team.
• We are looking for a proactive, people-oriented, and strategic Human Resource Manager who is passionate about building a workplace where employees thrive and guests receive outstanding service.
• The Human Resource Manager will oversee all aspects of the employee lifecycle from attracting and hiring top talent to developing, engaging, and retaining a high-performing workforce.
• The successful candidate will champion a positive workplace culture, ensure compliance with employment laws, and partner with leadership to align people strategies with business goals.
• This role requires someone who understands that in hospitality, people are the greatest asset, and every employee contributes to creating memorable guest experiences.

Key Responsibilities

• Develop and implement effective recruitment strategies to attract qualified hospitality professionals.
• Coordinate the end-to-end recruitment process, including job postings, interviews, selection, and onboarding.
• Partner with department heads to understand staffing needs and workforce requirements.
• Maintain a strong talent pipeline for critical and high-volume positions.
• Ensure new employees experience a structured and engaging onboarding process.
• Foster a positive, respectful, and inclusive workplace culture.
• Serve as the first point of contact for employee relations matters and workplace concerns.
• Mediate conflicts professionally and recommend appropriate resolutions.
• Develop initiatives that improve employee morale, engagement, and retention.
• Promote open communication between management and employees.
• Maintain accurate and confidential employee records.
• Ensure HR policies, employee handbooks, and procedures remain current and compliant.
• Prepare employment contracts, confirmation letters, promotion letters, disciplinary documentation, and exit documentation.

Qualifications & Experience

• Bachelor's Degree or HND in Human Resource Management, Business Administration, Industrial Relations, Psychology, or a related field.
• A Master's degree is an added advantage

Professional Certifications (Preferred):

• CIPM (Chartered Institute of Personnel Management of Nigeria)
• SHRM-CP/SHRM-SCP
• HRCI (PHR/SPHR)
• CIPD qualification is an added advantage.