Human Resource Manager at Universal Human Resource Consult

Job Summary

• At the heart of every exceptional hospitality experience is an exceptional team.
• We are looking for a proactive, people-oriented, and strategic Human Resource Manager who is passionate about building a workplace where employees thrive and guests receive outstanding service.
• The Human Resource Manager will oversee all aspects of the employee lifecycle from attracting and hiring top talent to developing, engaging, and retaining a high-performing workforce.
• The successful candidate will champion a positive workplace culture, ensure compliance with employment laws, and partner with leadership to align people strategies with business goals.
• This role requires someone who understands that in hospitality, people are the greatest asset, and every employee contributes to creating memorable guest experiences.

Key Responsibilities

• Develop and implement effective recruitment strategies to attract qualified hospitality professionals.
• Coordinate the end-to-end recruitment process, including job postings, interviews, selection, and onboarding.
• Partner with department heads to understand staffing needs and workforce requirements.
• Maintain a strong talent pipeline for critical and high-volume positions.
• Ensure new employees experience a structured and engaging onboarding process.
• Foster a positive, respectful, and inclusive workplace culture.
• Serve as the first point of contact for employee relations matters and workplace concerns.
• Mediate conflicts professionally and recommend appropriate resolutions.
• Develop initiatives that improve employee morale, engagement, and retention.
• Promote open communication between management and employees.
• Maintain accurate and confidential employee records.
• Ensure HR policies, employee handbooks, and procedures remain current and compliant.
• Prepare employment contracts, confirmation letters, promotion letters, disciplinary documentation, and exit documentation.

Qualifications & Experience

• Bachelor's Degree or HND in Human Resource Management, Business Administration, Industrial Relations, Psychology, or a related field.
• A Master's degree is an added advantage

Professional Certifications (Preferred):

• CIPM (Chartered Institute of Personnel Management of Nigeria)
• SHRM-CP/SHRM-SCP
• HRCI (PHR/SPHR)
• CIPD qualification is an added advantage.