Chief Operations Officer at Universal Human Resource Consult

Job Summary

• We are seeking an experienced, strategic, and results-driven Chief Operations Officer (COO) to oversee and drive operational excellence across our hospitality and restaurant business.
• The successful candidate will be responsible for developing operational strategies, improving service delivery, optimizing business processes, and ensuring a world-class guest experience.
• The ideal candidate should possess strong leadership capabilities, deep knowledge of hospitality operations, commercial awareness, and the ability to build high-performing teams while driving profitability, efficiency, and sustainable growth.

Key Responsibilities

• Develop and execute operational strategies aligned with the company’s vision, goals, and growth objectives.
• Provide leadership and direction across all operational areas, including restaurant operations, guest services, food and beverage, quality control, and facility management.
• Translate business objectives into actionable operational plans and ensure effective execution.
• Identify opportunities for operational improvements, cost optimization, and revenue growth.
• Oversee the day-to-day operations of all hospitality outlets to ensure seamless service delivery.
• Establish and maintain high standards for guest experience, food quality, service excellence, hygiene, and safety.
• Ensure compliance with industry regulations, company policies, and hospitality best practices.
• Monitor operational performance and implement corrective actions where necessary.
• Develop and implement standard operating procedures (SOPs) across all operational functions.
• Establish operational performance metrics and monitor achievement of targets

Qualifications & Requirements

• Bachelor’s Degree/HND in Hospitality Management, Business Administration, Operations Management, or a related field.
• MBA or professional certification in hospitality, business, or operations management is an added advantage.
• Minimum of 8–12 years’ experience in hospitality, restaurant operations, or related industries, with significant leadership experience.
• Proven track record of managing large-scale hospitality operations and driving business growth.
• Strong understanding of restaurant operations, food and beverage management, customer experience, and service standards.
• Excellent leadership, communication, negotiation, and decision-making skills.