Jobs at Mwanga Limited

Salary/Transportation & Feeding Allowance: ₦100,000 + commission on meeting recovery target

Job Summary:

We are seeking a motivated and detail-oriented Entry-Level Debt Recovery Officer to join our team. The ideal candidate will be responsible for recovering overdue loans by engaging customers professionally, negotiating repayment plans, and maintaining accurate recovery records. This role is best suited for individuals who are proactive and teachable.

Responsibilities:

• Recover overdue loans by contacting customers.
• Follow up on payment commitments and maintain accurate records.
• Advise on payment options and negotiate plans.

Requirements:

• Minimum qualification of OND/HND/B.Sc.
• 0–1 year of customer support experience (is an added advantage).
• Strong communication, negotiation, and teamwork skills.
• Good command of English.
• Proactive, teachable, and detail-oriented.
• Close proximity to Maryland is a must.

go to method of application »

Job Summary

We are seeking a detail-oriented and analytical Workforce Management (WFM) Analyst to ensure optimal staffing levels across our operations. The successful candidate will be responsible for forecasting workload, scheduling staff, monitoring real-time performance, and providing data-driven insights to support operational efficiency and service delivery.

Key Responsibilities

• Forecast workload and staffing requirements using historical data and trends
• Create and manage staff schedules to meet business demand
• Monitor real-time operations and make necessary adjustments to ensure service levels
• Track schedule adherence, attendance, and productivity
• Prepare WFM reports on performance, utilization, and forecast accuracy
• Collaborate with HR and Operations on hiring, training, and capacity planning
• Support peak planning and special projects as required

Requirements

• Minimum of OND / HND / B.Sc. qualification.
• 1–2 years’ experience in Workforce Management, Planning, or Operations (call center experience.
• Knowledge of Call Centre Metrics (e.g., Service Level, ASA, AHT, Occupancy, Adherence, Shrinkage, Forecast Accuracy).
• Strong proficiency in Excel/Google Sheets.
• Ability to analyze data and present insights clearly.
• Data analysis & reporting skills, good communication skill, strong attention to detail, problem-solving ability and stakeholder management skills.
• Workforce forecasting & scheduling
• Must reside in Maryland, Lagos or nearby environs