Jobs at iRecruiters Africa Limited

Key Responsibilities:

• Identify and address operational challenges, driving solutions that enhance efficiency and profitability.
• Streamline end-to-end production processes, ensuring timely delivery of bespoke pieces while maintaining the highest quality standards.
• Oversee inventory, supply chain logistics, and vendor relationships to guarantee a seamless and sustainable flow of materials.
• Develop and implement scalable operational systems and procedures.
• Lead, mentor, and manage cross-functional teams, including production, design, logistics, and customer service.
• Ensure continuous staff development and training to maintain expertise in luxury fashion standards.
• Identify growth opportunities while managing risks effectively.
• Oversee customer service operations to ensure a superior bespoke client experience.
• Implement innovative solutions to enhance client satisfaction and retention.
• Ensure consistent alignment between client expectations and service delivery.
• Drive innovation within operations by adopting emerging technologies and best practices in the fashion industry.
• Implement digital tools to optimize production tracking, customer communication, and supply chain visibility.

Key Requirements:

• Bachelor’s degree in Business Administration, Fashion Management, or a related field (MBA preferred)
• 8+ years in senior operations roles, preferably in the luxury or bespoke fashion industry.
• Strong understanding of the luxury fashion market, bespoke production processes, and customer service excellence.
• Proven experience in leading and motivating high-performing teams.
• Exceptional problem-solving abilities with a data-driven approach to decision-making.
• Excellent interpersonal and negotiation skills to manage internal teams and external partners.
• Proficiency in operations software, ERP systems, and digital tools for supply chain and production management.

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• The ideal candidate must exhibit strong decision-making skills with a deep understanding of employee relationships, staffing management, and performance management.

Key Responsibilities

• Assist in talent acquisition and recruitment processes
• Administer compensation and benefit plans
• Maintain employee files and records in electronic and paper form
• Enhance job satisfaction by resolving issues promptly, applying new perks and benefits, and organizing team building activities
• Ensure compliance with labor regulations
• Conduct employee onboarding and help organize training & development initiatives
• Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
• Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates
• Organize quarterly and annual employee performance reviews
• Promote HR programs to create an efficient and conflict-free workplace
• Assist in the development and implementation of human resource policies
• Undertake tasks around performance management

Key Requirements:

• Bachelor's degree in Human resources or related field.
• Minimum 3 years of experience as an HR generalist/coordinator.
• Deep understanding of Labor Law and employment equity regulations.
• Efficient HR administration and people management skills.
• Excellent record-keeping skills.
• Fantastic knowledge of HR functions and best practices.
• Excellent written and verbal communication skills.
• Superb computer literacy with capability in email, MS Office and related HR software.
• Remarkable organizational and conflict management skills.
• Strong decision-making and problem-solving skills.
• Meticulous attention to detail.