Operations Manager (Fashion Brand) at iRecruiters Africa Limited

Key Responsibilities:

• Identify and address operational challenges, driving solutions that enhance efficiency and profitability.
• Streamline end-to-end production processes, ensuring timely delivery of bespoke pieces while maintaining the highest quality standards.
• Oversee inventory, supply chain logistics, and vendor relationships to guarantee a seamless and sustainable flow of materials.
• Develop and implement scalable operational systems and procedures.
• Lead, mentor, and manage cross-functional teams, including production, design, logistics, and customer service.
• Ensure continuous staff development and training to maintain expertise in luxury fashion standards.
• Identify growth opportunities while managing risks effectively.
• Oversee customer service operations to ensure a superior bespoke client experience.
• Implement innovative solutions to enhance client satisfaction and retention.
• Ensure consistent alignment between client expectations and service delivery.
• Drive innovation within operations by adopting emerging technologies and best practices in the fashion industry.
• Implement digital tools to optimize production tracking, customer communication, and supply chain visibility.

Key Requirements:

• Bachelor’s degree in Business Administration, Fashion Management, or a related field (MBA preferred)
• 8+ years in senior operations roles, preferably in the luxury or bespoke fashion industry.
• Strong understanding of the luxury fashion market, bespoke production processes, and customer service excellence.
• Proven experience in leading and motivating high-performing teams.
• Exceptional problem-solving abilities with a data-driven approach to decision-making.
• Excellent interpersonal and negotiation skills to manage internal teams and external partners.
• Proficiency in operations software, ERP systems, and digital tools for supply chain and production management.