Jobs at Ezyride Global Resources Limited

PURPOSE OF THE JOB:

• As the Operations Manager, you will be the driving force behind our strategic growth initiatives. Your primary focus will be on identifying new business opportunities and nurturing long-lasting relationships that foster partnerships. With your strategic insight and proactive approach, you will play a critical role in expanding the company\'s market presence and reinforcing our reputation as a leading player in the logistics sector. Your contributions will help shape the future of our operations, enhance our service offerings, and ultimately elevate the customer experience.

RESPONSIBILITIES:

• Develop and implement operational strategies that align with organizational objectives, ensuring efficient processes that bolster productivity and service delivery quality.
• Collaborate with cross-functional teams to design, implement, and optimize workflows that enhance customer satisfaction and operational efficiency.
• Establish and maintain key performance indicators (KPIs) to measure the effectiveness of operational strategies, continuously monitoring performance to ensure alignment with company objectives.
• Foster strategic partnerships and alliances with stakeholders, vendors, and clients to drive business development initiatives and support organizational growth.
• Lead and mentor a team of operations staff, promoting a culture of excellence and accountability while providing guidance and training to enhance their professional skills.
• Oversee the business operations, ensuring compliance with industry regulations and standards to mitigate risks.
• Respond to client inquiries escalated from customer service and provide solutions promptly, maintaining a client-centric approach throughout.
• Continuously assess operational processes for improvement opportunities, leveraging technology and innovative practices to enhance service delivery.

Core Operational Management

• Oversee the daily operations of the company to ensure smooth and efficient workflows.
• Manage the fleet of vehicles, ensuring they are regularly maintained and in optimal working condition.
• Coordinate pickups and drop-offs in collaboration with the pilot (driver) management team.
• Monitor and optimize routes and schedules to improve efficiency and reduce costs.
• Handle logistics and supply chain management for all operational needs.

TECHNICAL COMPETENCIES: 

• Bachelor\'s degree in Business Administration, Marketing, Logistics, Supply Chain Management, or a related field.
• Minimum of 5 years of experience in business operations, preferably within the logistics or transportation industry, with proven success in steering operational initiatives.
• Strong understanding of market dynamics, customer segmentation, and industry trends to make well-informed business decisions.
• Proficiency in CRM software, data analysis tools, and the Microsoft Office Suite, showcasing strong analytical and reporting capabilities.

BEHAVIOURAL COMPETENCIES: 

• Meticulous attention to detail and thoroughness in all tasks, ensuring accurate data collection and quality control.
• Exceptional collaboration skills, capable of working effectively with multidisciplinary teams in a dynamic environment.
• Excellent verbal and written communication skills to articulate ideas and findings clearly while actively listening to client and team feedback.
• A creative and curious mindset, consistently looking for innovative ways to enhance the customer experience and drive business growth.
• Strong focus on understanding and addressing client needs, embodying a service-oriented attitude in every interaction.
• Resilient and positive demeanor in the face of challenges, inspiring and motivating the team to achieve collective goals.

KEY PERFORMANCE INDICATORS: 

• Number of new clients acquired per quarter.
• Client satisfaction and feedback ratings.
• Percentage improvement in operational efficiency metrics.
• Successful completion of strategic partnerships or collaborations initiated.
• Performance against established KPIs related to logistics and service delivery.

go to method of application »

PURPOSE OF THE JOB:

• The Pilots Manager will oversee the recruitment, training, and performance management of our Pilots, ensuring that all Pilots adhere to Ezyride standards of service and safety. You will work closely with the Customer Service Manager to facilitate effective communication between Pilots and the customer service team and enhance the overall customer experience.

RESPONSIBILITIES: 

• Work with the Human Resource department to recruit,  and onboard Pilots who meet Ezyride’s standards of professionalism and service quality. 
• Develop and implement training programs that prepare Pilots for their roles, focusing on safety, customer interaction, and efficient operation of vehicles. 
• Monitor and evaluate driver performance, providing regular feedback and coaching to enhance service delivery and compliance with company policies. 
• Collaborate closely with the Customer Service Manager to address driver-related customer feedback and issues, ensuring swift resolutions. 
• Conduct regular meetings with Pilots to discuss operational updates, performance expectations, and customer service best practices. 
• Develop and maintain records of driver performance metrics, documenting incidents, commendations, and compliance with safety protocols. 
• Establish and enforce safety standards for Pilots, ensuring adherence to transportation regulations and Ezyride policies. 
• Identify areas for improvement in driver operations and implement solutions to enhance efficiency and customer satisfaction. 
• Ensure proper dispatching of Pilots based on demand forecasting and customer needs, optimizing the allocation of rides. 
• Analyze data on driver performance and customer feedback to inform decisions and training initiatives. 
• Foster a positive and inclusive team environment for Pilots, addressing any concerns or disputes that may arise among team members. 
• Act as a liaison between Pilots and top management, ensuring that Pilots\' voices and concerns are heard and considered in decision-making. 
• Stay informed about transportation regulations and industry trends, implementing changes to maintain compliance and improve service quality. 
• Work collaboratively with the marketing team to align promotions and campaigns with driver resources to enhance service uptake.

TECHNICAL COMPETENCIES: 

• B.Sc. in Business Administration, Transportation, Logistics, or a related field preferred. 
• Proven experience in a managerial role, ideally within transportation or logistics, with knowledge of ride-hailing or fleet management practices. 
• Strong understanding of driver safety, customer service standards, and operational efficiency metrics. 
• Proficient in using dispatch systems and driver management software.

BEHAVIOURAL COMPETENCIES: 

• Strong leadership and team management skills, with the ability to motivate and inspire Pilots. 
• Excellent communication skills, capable of effectively conveying information to both Pilots and customers. 
• Problem-solving mindset with a focus on operational excellence and customer satisfaction. 
• Ability to work collaboratively and adapt in a fast-paced environment while managing multiple priorities. 
• Strong analytical skills for assessing driver performance and customer feedback.

KEY PERFORMANCE INDICATORS: 

• Driver satisfaction and retention rates as measured through surveys and feedback.  
• Compliance with safety standards and incident reports related to driver performance. 
• Customer feedback regarding driver interactions and service quality. 
• Average response time for ride dispatching and driver assignments. 
• Improvement in driver performance metrics as a result of training and management efforts.

go to method of application »

PURPOSE OF THE JOB: 

•  In this role, you will be the driving force behind our growth initiatives, actively identifying new business opportunities and nurturing relationships that lead to long-term partnerships. Your strategic insight and proactive approach will play a critical role in expanding the company’s market presence and ensuring our reputation as a leader in the logistics sector.

RESPONSIBILITIES

• Conduct thorough market research to identify emerging trends, customer needs, and the competitive landscape, providing actionable insights that inform strategic decisions.
• Collaborate with senior management to develop and implement effective sales strategies that penetrate new markets and drive sustainable revenue growth.
• Build and maintain strong relationships with potential clients, partners, and key stakeholders in the industry, establishing the company as a trusted brand.
• Prepare and present compelling business proposals and sales presentations that clearly articulate the company’s value proposition and address client needs.
• Represent the company at industry events, conferences, and networking meetings, promoting our brand, generating leads, and staying informed on industry trends
•  Monitor and analyze sales performance metrics, providing regular reports and actionable insights to the executive team to optimize business development efforts.
•  Work closely with marketing, operations, and customer service teams to ensure the cohesive execution of business growth strategies and seamless client experiences.
•  Develop strategies to enhance client satisfaction and loyalty, ensuring repeat business, positive referrals, and a strong client base.
• Assist in developing budgets and forecasts related to business development initiatives, aligning with organizational goals and ensuring efficient resource allocation.
• Stay updated on industry trends, emerging technologies, and best practices in business development, contributing to your own professional growth and that of the team.

TECHNICAL COMPETENCIES:

• Bachelor\'s degree in Business Administration, Marketing, or a relevant field.
• 2-3 years of experience in business development or sales roles, preferably within the logistics or transportation industry.
• Strong understanding of market dynamics and customer segmentation.
• Proficiency in CRM software and Microsoft Office Suite.

BEHAVIOURAL COMPETENCIES 

• Being meticulous and thorough in all tasks to ensure accurate data collection and quality control. 
• Ability to collaborate effectively with colleagues and partners in a dynamic, multidisciplinary environment.
• Excellent verbal and written communication skills, express ideas and findings clearly, and actively listen to others.
• Embrace a mindset of curiosity and creativity, always looking for innovative ways to enhance the customer experience and drive business growth.
• Prioritize understanding and addressing client needs, embodying a service-oriented attitude in all interactions.
• Maintain a positive, can-do attitude in the face of challenges, inspiring others and fostering a motivating team environment.

KEY PERFORMANCE INDICATORS:

• Number of new clients acquired per quarter.
• Year-over-year revenue growth percentage.
• Client retention rate over designated periods.
• Completion rate of strategic business initiatives.