Jobs at Equinix Nigeria

Job Code: JR-158802

Job Summary

• The Managed Service NOC Supervisor will be responsible for managing relationships with functional stakeholders.
• The ideal candidate will be required to monitor and manage key performance metrics, and also support a culture of innovation, excellence & collaboration.
• He/She will manage on-staff NOC technicians and engineers; this includes recruitment, supervision, scheduling, mentoring & development and evaluation.

Responsibilities

• Supervise Managed Service Desk and South-South network 24-hours per day and 7 days a week
• Lead the detection, logging, and resolution of network and customer issues, acting as the primary escalation point for major incidents
• Ensure that network alerts, equipment faults are responded to, diagnosed and resolved within specified timelines
• Ensure proper organizational attention to the problem, escalation or corrective action
• Answer all customer related telephone calls within defined timelines
• Ensure weekly/monthly/ad hoc backhaul reports, customer reports on remote hand requests, call out tickets and backhaul performance events are prepared and delivered within specified timelines, whilst tracking escalations and other key performance indicators
• Coordinate performance of maintenance routine services as and when requested by the customer in conjunction with required teams
• Ensure customer access requests: MCLS and ILA sites are treated within specified timelines
• Ensure receipt and response to call out tickets from customer NOC within specified timelines
• Interface with internal/external customers on operational issues and related customer events, using the company's standard operating procedures
• Track remote hands request with tickets and ensure they are updated accurately.
• Develop, maintain, and enforce standard operating procedures (SOPs) for incident management
• Ensure to provide all reasonable assistance to Customer NOC, including to provide appropriate data to Customer NOC for the generation of System NOC reports, Root Cause Analysis and lessons learned
• Maintain and ensure full compliance with all processes and procedures
• Supervise, train, and mentor NOC technicians and engineers, including managing shifts and performance evaluations
• Ensure the provision of feedback to Head of GNOC on the status of network events
• Undertake in any other ad hoc activity as assigned by Head of GNOC.

Qualifications

• BSc Degree or HND qualification in Engineering
• 8+ years of relevant experience
• Technical & Professional proficiency (Operation and Maintenance field), preferably for a large ISP, ASP, web hosting facility, data center or telecommunications company
• Experience in submarine, DWDM transmission system, Metro Ethernet optics connectivity with specific experience providing operational support in a fast-paced NOC
• Research and writing skills
• Leadership and self- management skills
• Relationship Management
• Strong analytical and communication skills
• Problem resolution skills with a flexible approach to problem solving
• Able to use initiative to tackle a broad range of problems, while still following procedures and processes
• Ability to assess and prioritize faults and respond or escalate accordingly
• Capable of multi-tasking, good time management and prioritization of workload
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge
• Good technical documentation skills
• Proficiency in MS Office and related AI tools for operations enhancement.

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Job Code: JR-157590

Job Summary

• Analyzes business requirements/functional designs and works with business teams, BSAs, and other engineers to design systems and application software, mentor junior members of the team.

Responsibilities
Requirements Analysis:

• Reviews, analyzes and gives feedback on requirements/functional designs.

Software/Application Architecture:

• Participates in architectural review process.

Software Design:

• Designs for larger enhancements and projects
• Conducts peer design review.

Development/Coding:

• Develops and maintains code for larger enhancements, projects and integrations
• Fixes defects and participates and conducts peer code review
• Follows design and coding standards and processes
• Conducts code performance analysis and tuning
• Application stack must include PHP, Laravel, PowerShell and SQL.

Application QA:

• Develops unit and cross functional tests, develops test strategies, executes test cases, logs issues, manages issues, recommends testing frameworks and records and runs automated test scripts.

DevOps:

• Defines deployment and release guidelines
• Defines and executes environment planning and cross-functional dependencies
• Documents the software configuration management practices and educates cross-functional stakeholders on the process and tools.

Software Reliability & Support Engineering:

• Captures, consolidates and maintains inventory of production applications, flows and systems for all the software engineering verticals
• Helps in preparing application support documentation
• Troubleshoots basic application issues with the help of knowledgebase documents.

Reporting:

• Status reporting, release management progress updates.

Technical Project Management:

• Provides level of effort (LOE)
• Manages assigned development tasks to schedule/plan.

Qualifications

• Bachelor's Degree in Computer Science or Computer Engineering
• Proven years of experience.