Jobs at Equinix Nigeria

Job Summary

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

• Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
• Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests
• Ensures adherence to commit times within standard operating procedures
• Maintains detailed written records of all work activity
• Updates local asset databases and other systems

Installations

• Rack and stack semi-routine customer equipment tickets
• Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes

Cross-Connect

• Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
• Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
• Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision

Testing / Troubleshooting

• Supports semi-routine standard operating testing and standard operating installations of customer assets
• Supports standard operating procedures of layer 1 cross-connect certification testing
• May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision

Stakeholder Partnership

• Supports the operations and security personnel team for breaks or other activities, when necessary
• Supports standard operating procedural tasks provides back-up assistance to team members when necessary

Customer Management

• Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
• Delivers a high level of service and an excellent customer experience when interfacing with customers
• Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guideline
• Supports customers on-site by through access control and escorting services

Projects

• Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
• Supports vendors on projects
• Supports physical customer audits

Training

• Completes all assigned training in a timely manner
• May provide support to new hires

Qualifications

• Typically requires a high school diploma and proven years of equivalent work experience

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Job Summary

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Responsibilities

Facility / Infrastructure Maintenance

• Performs moderately difficult preventative and corrective maintenance checks on-site to facility components
• Performs moderately difficult repairs, maintenance, installations and on-site inspections to facility systems. Supports energy efficiency measures
• Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues issues that require judgement in resolving while following standard operating procedures
• Operates and maintains plumbing, fire suppression, and safety systems
• Operates critical infrastructures under the supervision of more senior technical staff
• Normally receives little instruction on daily work, general instructions on newly introduced assignments

Vendor Support

• Supports the work approval process for service providers on moderately difficult maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out. Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures
• In cooperation with vendors, supports modifications to technical files for plants and equipment ensuring files and builds are up-to-date

Site Administration & Incident Support

• Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts
• Identifies Single Points of Failure (SPOFs) and makes recommendations
• Responds to all moderately difficult on-site incidents, including failures, problems and delays
• Uses substantial understanding in following operating procedures to support on-site administration

Work Orders & Additional Projects

• Completes routine work requests and circuit installations
• Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime
• Makes minor changes to mechanical, electrical and specialized systems, as directed
• Carries out infrastructure projects

Collaboration

• Collaborates with others to resolve moderately difficult facility incidents
• Effectively collaborates within the department; may mentor team members on general maintenance activities
• Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment
• May recommend infrastructure projects

Qualifications

• Typically requires a high school diploma and proven years of equivalent work experience

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Job Summary

Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.

This job is the fully qualified, experienced professional, journey-level position.

Responsibilities

Technical Support

• Responsible for technical specialized repairs on mission- critical datacenter systems requiring sophisticated analytical problem solving techniques to identify cause

Reporting

• Reviews specialized contractual reports and activities

Site Maintenance

• Oversees the site maintenance and up keep of Data Center infrastructures according to Equinix global standards

Assess Adherence to Policy

• Ensures all repairs performed on all Data Center infrastructure are according to the manufacturer’s guidelines and best practices

Complexity & Problem Solving

• Aids in root cause analysis and in repair of specialized failed critical components
• Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues
• Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points

Collaboration & Interaction

• Liaises with design stakeholders on design changes
• Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion
• Adapts style to differing audiences and often advises others on difficult matters

Design

• Validates design criteria for new principal power installations (e.g. single power source)

Qualifications

• Typically requires a proven years of related experience with a Bachelor’s degree; or proven years and a Master’s degree; or a PhD without experience; or equivalent work experience