Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients.
...additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall pr...
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Job Summary
- The Area Customer Manager (ACM) is responsible for driving customer acquisition, retention, revenue growth, and operational excellence of the Lending business within an assigned territory. The role oversees distributors, field teams (Team Leads and Relationship Officers), and key distributor customers, ensuring growth of BNPL business, execution of commercial strategy, credit discipline, and service quality at the area level.
Key Responsibilities
Business Growth & Revenue Management
- Drive BNPL GMV, retention, revenue, and volume growth across the assigned territory in line with regional targets.
- Execute customer acquisition and activation strategies for distributors.
- Identify growth opportunities within the area, including white spaces and underpenetrated markets.
Customer & Distributor Management
- Manage relationships with distributors, key accounts, and strategic customers within the area.
- Ensure distributors meet agreed service levels, coverage expectations, and operational standards.
- Resolve customer issues promptly to maintain high satisfaction and retention levels.
Credit, Collections & Risk Management
- Enforce credit policies and ensure adherence to approved credit limits.
- Monitor outstanding balances, NPL levels, and recovery performance within the area.
- Work closely with recovery teams to drive collections and minimize credit risk.
Field Execution & Operations
- Supervise and support field sales officers, recovery agents, and customer-facing teams.
- Ensure daily, weekly, and monthly execution of field activities and route plans.
- Monitor productivity, coverage, and efficiency of field teams.
Performance Management & Reporting
- Track area-level KPIs including GMV, customer acquisition, retention, NPL, collections, and field productivity.
- Prepare and submit accurate performance reports to the Regional Customer Manager.
- Analyze performance trends and recommend data-driven actions for improvement.
People Leadership & Capability Development
- Coach, train, and mentor field teams to improve sales effectiveness and customer engagement.
- Identify skill gaps and support training initiatives within the area.
- Foster a performance-driven, ethical, and customer-centric culture
Stakeholder Collaboration
- Work closely with Regional Customer Manager, Credit, Operations, Finance, and HR teams.
- Support rollout of new products, systems, and process improvements within the area.
- Provide market intelligence and customer insights to support regional and head-office decision-making.
Requirements
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- 5–8 years’ experience in open market sales, customer management, distribution, or FMCG/fintech operations.
- Proven experience managing FMCG distributors, field teams, or large customer portfolios is a major requirement.
- Strong understanding of credit management and collections.
- Experience working in fast-paced, target-driven environments.
go to method of application »
Job Summary
- The Area Customer Manager (ACM) is responsible for driving customer acquisition, retention, revenue growth, and operational excellence of the Lending business within an assigned territory. The role oversees distributors, field teams (Team Leads and Relationship Officers), and key distributor customers, ensuring growth of BNPL business, execution of commercial strategy, credit discipline, and service quality at the area level.
Key Responsibilities
Business Growth & Revenue Management
- Drive BNPL GMV, retention, revenue, and volume growth across the assigned territory in line with regional targets.
- Execute customer acquisition and activation strategies for distributors.
- Identify growth opportunities within the area, including white spaces and underpenetrated markets.
Customer & Distributor Management
- Manage relationships with distributors, key accounts, and strategic customers within the area.
- Ensure distributors meet agreed service levels, coverage expectations, and operational standards.
- Resolve customer issues promptly to maintain high satisfaction and retention levels.
Credit, Collections & Risk Management
- Enforce credit policies and ensure adherence to approved credit limits.
- Monitor outstanding balances, NPL levels, and recovery performance within the area.
- Work closely with recovery teams to drive collections and minimize credit risk.
Field Execution & Operations
- Supervise and support field sales officers, recovery agents, and customer-facing teams.
- Ensure daily, weekly, and monthly execution of field activities and route plans.
- Monitor productivity, coverage, and efficiency of field teams.
Performance Management & Reporting
- Track area-level KPIs including GMV, customer acquisition, retention, NPL, collections, and field productivity.
- Prepare and submit accurate performance reports to the Regional Customer Manager.
- Analyze performance trends and recommend data-driven actions for improvement.
People Leadership & Capability Development
- Coach, train, and mentor field teams to improve sales effectiveness and customer engagement.
- Identify skill gaps and support training initiatives within the area.
- Foster a performance-driven, ethical, and customer-centric culture
Stakeholder Collaboration
- Work closely with Regional Customer Manager, Credit, Operations, Finance, and HR teams.
- Support rollout of new products, systems, and process improvements within the area.
- Provide market intelligence and customer insights to support regional and head-office decision-making.
Requirements
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- 5–8 years’ experience in open market sales, customer management, distribution, or FMCG/fintech operations.
- Proven experience managing FMCG distributors, field teams, or large customer portfolios is a major requirement.
- Strong understanding of credit management and collections.
- Experience working in fast-paced, target-driven environments.
go to method of application »
Job Summary
- The Area Customer Manager (ACM) is responsible for driving customer acquisition, retention, revenue growth, and operational excellence of the Lending business within an assigned territory. The role oversees distributors, field teams (Team Leads and Relationship Officers), and key distributor customers, ensuring growth of BNPL business, execution of commercial strategy, credit discipline, and service quality at the area level.
Key Responsibilities
Business Growth & Revenue Management
- Drive BNPL GMV, retention, revenue, and volume growth across the assigned territory in line with regional targets.
- Execute customer acquisition and activation strategies for distributors.
- Identify growth opportunities within the area, including white spaces and underpenetrated markets.
Customer & Distributor Management
- Manage relationships with distributors, key accounts, and strategic customers within the area.
- Ensure distributors meet agreed service levels, coverage expectations, and operational standards.
- Resolve customer issues promptly to maintain high satisfaction and retention levels.
Credit, Collections & Risk Management
- Enforce credit policies and ensure adherence to approved credit limits.
- Monitor outstanding balances, NPL levels, and recovery performance within the area.
- Work closely with recovery teams to drive collections and minimize credit risk.
Field Execution & Operations
- Supervise and support field sales officers, recovery agents, and customer-facing teams.
- Ensure daily, weekly, and monthly execution of field activities and route plans.
- Monitor productivity, coverage, and efficiency of field teams.
Performance Management & Reporting
- Track area-level KPIs including GMV, customer acquisition, retention, NPL, collections, and field productivity.
- Prepare and submit accurate performance reports to the Regional Customer Manager.
- Analyze performance trends and recommend data-driven actions for improvement.
People Leadership & Capability Development
- Coach, train, and mentor field teams to improve sales effectiveness and customer engagement.
- Identify skill gaps and support training initiatives within the area.
- Foster a performance-driven, ethical, and customer-centric culture
Stakeholder Collaboration
- Work closely with Regional Customer Manager, Credit, Operations, Finance, and HR teams.
- Support rollout of new products, systems, and process improvements within the area.
- Provide market intelligence and customer insights to support regional and head-office decision-making.
Requirements
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- 5–8 years’ experience in open market sales, customer management, distribution, or FMCG/fintech operations.
- Proven experience managing FMCG distributors, field teams, or large customer portfolios is a major requirement.
- Strong understanding of credit management and collections.
- Experience working in fast-paced, target-driven environments.
go to method of application »
Job Summary
- The Area Customer Manager (ACM) is responsible for driving customer acquisition, retention, revenue growth, and operational excellence of the Lending business within an assigned territory. The role oversees distributors, field teams (Team Leads and Relationship Officers), and key distributor customers, ensuring growth of BNPL business, execution of commercial strategy, credit discipline, and service quality at the area level.
Key Responsibilities
Business Growth & Revenue Management
- Drive BNPL GMV, retention, revenue, and volume growth across the assigned territory in line with regional targets.
- Execute customer acquisition and activation strategies for distributors.
- Identify growth opportunities within the area, including white spaces and underpenetrated markets.
Customer & Distributor Management
- Manage relationships with distributors, key accounts, and strategic customers within the area.
- Ensure distributors meet agreed service levels, coverage expectations, and operational standards.
- Resolve customer issues promptly to maintain high satisfaction and retention levels.
Credit, Collections & Risk Management
- Enforce credit policies and ensure adherence to approved credit limits.
- Monitor outstanding balances, NPL levels, and recovery performance within the area.
- Work closely with recovery teams to drive collections and minimize credit risk.
Field Execution & Operations
- Supervise and support field sales officers, recovery agents, and customer-facing teams.
- Ensure daily, weekly, and monthly execution of field activities and route plans.
- Monitor productivity, coverage, and efficiency of field teams.
Performance Management & Reporting
- Track area-level KPIs including GMV, customer acquisition, retention, NPL, collections, and field productivity.
- Prepare and submit accurate performance reports to the Regional Customer Manager.
- Analyze performance trends and recommend data-driven actions for improvement.
People Leadership & Capability Development
- Coach, train, and mentor field teams to improve sales effectiveness and customer engagement.
- Identify skill gaps and support training initiatives within the area.
- Foster a performance-driven, ethical, and customer-centric culture
Stakeholder Collaboration
- Work closely with Regional Customer Manager, Credit, Operations, Finance, and HR teams.
- Support rollout of new products, systems, and process improvements within the area.
- Provide market intelligence and customer insights to support regional and head-office decision-making.
Requirements
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- 5–8 years’ experience in open market sales, customer management, distribution, or FMCG/fintech operations.
- Proven experience managing FMCG distributors, field teams, or large customer portfolios is a major requirement.
- Strong understanding of credit management and collections.
- Experience working in fast-paced, target-driven environments.
go to method of application »
Job Summary
- The Area Customer Manager (ACM) is responsible for driving customer acquisition, retention, revenue growth, and operational excellence of the Lending business within an assigned territory. The role oversees distributors, field teams (Team Leads and Relationship Officers), and key distributor customers, ensuring growth of BNPL business, execution of commercial strategy, credit discipline, and service quality at the area level.
Key Responsibilities
Business Growth & Revenue Management
- Drive BNPL GMV, retention, revenue, and volume growth across the assigned territory in line with regional targets.
- Execute customer acquisition and activation strategies for distributors.
- Identify growth opportunities within the area, including white spaces and underpenetrated markets.
Customer & Distributor Management
- Manage relationships with distributors, key accounts, and strategic customers within the area.
- Ensure distributors meet agreed service levels, coverage expectations, and operational standards.
- Resolve customer issues promptly to maintain high satisfaction and retention levels.
Credit, Collections & Risk Management
- Enforce credit policies and ensure adherence to approved credit limits.
- Monitor outstanding balances, NPL levels, and recovery performance within the area.
- Work closely with recovery teams to drive collections and minimize credit risk.
Field Execution & Operations
- Supervise and support field sales officers, recovery agents, and customer-facing teams.
- Ensure daily, weekly, and monthly execution of field activities and route plans.
- Monitor productivity, coverage, and efficiency of field teams.
Performance Management & Reporting
- Track area-level KPIs including GMV, customer acquisition, retention, NPL, collections, and field productivity.
- Prepare and submit accurate performance reports to the Regional Customer Manager.
- Analyze performance trends and recommend data-driven actions for improvement.
People Leadership & Capability Development
- Coach, train, and mentor field teams to improve sales effectiveness and customer engagement.
- Identify skill gaps and support training initiatives within the area.
- Foster a performance-driven, ethical, and customer-centric culture
Stakeholder Collaboration
- Work closely with Regional Customer Manager, Credit, Operations, Finance, and HR teams.
- Support rollout of new products, systems, and process improvements within the area.
- Provide market intelligence and customer insights to support regional and head-office decision-making.
Requirements
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- 5–8 years’ experience in open market sales, customer management, distribution, or FMCG/fintech operations.
- Proven experience managing FMCG distributors, field teams, or large customer portfolios is a major requirement.
- Strong understanding of credit management and collections.
- Experience working in fast-paced, target-driven environments.
go to method of application »
Job Summary
- The Area Customer Manager (ACM) is responsible for driving customer acquisition, retention, revenue growth, and operational excellence of the Lending business within an assigned territory. The role oversees distributors, field teams (Team Leads and Relationship Officers), and key distributor customers, ensuring growth of BNPL business, execution of commercial strategy, credit discipline, and service quality at the area level.
Key Responsibilities
Business Growth & Revenue Management
- Drive BNPL GMV, retention, revenue, and volume growth across the assigned territory in line with regional targets.
- Execute customer acquisition and activation strategies for distributors.
- Identify growth opportunities within the area, including white spaces and underpenetrated markets.
Customer & Distributor Management
- Manage relationships with distributors, key accounts, and strategic customers within the area.
- Ensure distributors meet agreed service levels, coverage expectations, and operational standards.
- Resolve customer issues promptly to maintain high satisfaction and retention levels.
Credit, Collections & Risk Management
- Enforce credit policies and ensure adherence to approved credit limits.
- Monitor outstanding balances, NPL levels, and recovery performance within the area.
- Work closely with recovery teams to drive collections and minimize credit risk.
Field Execution & Operations
- Supervise and support field sales officers, recovery agents, and customer-facing teams.
- Ensure daily, weekly, and monthly execution of field activities and route plans.
- Monitor productivity, coverage, and efficiency of field teams.
Performance Management & Reporting
- Track area-level KPIs including GMV, customer acquisition, retention, NPL, collections, and field productivity.
- Prepare and submit accurate performance reports to the Regional Customer Manager.
- Analyze performance trends and recommend data-driven actions for improvement.
People Leadership & Capability Development
- Coach, train, and mentor field teams to improve sales effectiveness and customer engagement.
- Identify skill gaps and support training initiatives within the area.
- Foster a performance-driven, ethical, and customer-centric culture
Stakeholder Collaboration
- Work closely with Regional Customer Manager, Credit, Operations, Finance, and HR teams.
- Support rollout of new products, systems, and process improvements within the area.
- Provide market intelligence and customer insights to support regional and head-office decision-making.
Requirements
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- 5–8 years’ experience in open market sales, customer management, distribution, or FMCG/fintech operations.
- Proven experience managing FMCG distributors, field teams, or large customer portfolios is a major requirement.
- Strong understanding of credit management and collections.
- Experience working in fast-paced, target-driven environments.
go to method of application »
Job Summary
- The Area Customer Manager (ACM) is responsible for driving customer acquisition, retention, revenue growth, and operational excellence of the Lending business within an assigned territory. The role oversees distributors, field teams (Team Leads and Relationship Officers), and key distributor customers, ensuring growth of BNPL business, execution of commercial strategy, credit discipline, and service quality at the area level.
Key Responsibilities
Business Growth & Revenue Management
- Drive BNPL GMV, retention, revenue, and volume growth across the assigned territory in line with regional targets.
- Execute customer acquisition and activation strategies for distributors.
- Identify growth opportunities within the area, including white spaces and underpenetrated markets.
Customer & Distributor Management
- Manage relationships with distributors, key accounts, and strategic customers within the area.
- Ensure distributors meet agreed service levels, coverage expectations, and operational standards.
- Resolve customer issues promptly to maintain high satisfaction and retention levels.
Credit, Collections & Risk Management
- Enforce credit policies and ensure adherence to approved credit limits.
- Monitor outstanding balances, NPL levels, and recovery performance within the area.
- Work closely with recovery teams to drive collections and minimize credit risk.
Field Execution & Operations
- Supervise and support field sales officers, recovery agents, and customer-facing teams.
- Ensure daily, weekly, and monthly execution of field activities and route plans.
- Monitor productivity, coverage, and efficiency of field teams.
Performance Management & Reporting
- Track area-level KPIs including GMV, customer acquisition, retention, NPL, collections, and field productivity.
- Prepare and submit accurate performance reports to the Regional Customer Manager.
- Analyze performance trends and recommend data-driven actions for improvement.
People Leadership & Capability Development
- Coach, train, and mentor field teams to improve sales effectiveness and customer engagement.
- Identify skill gaps and support training initiatives within the area.
- Foster a performance-driven, ethical, and customer-centric culture
Stakeholder Collaboration
- Work closely with Regional Customer Manager, Credit, Operations, Finance, and HR teams.
- Support rollout of new products, systems, and process improvements within the area.
- Provide market intelligence and customer insights to support regional and head-office decision-making.
Requirements
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- 5–8 years’ experience in open market sales, customer management, distribution, or FMCG/fintech operations.
- Proven experience managing FMCG distributors, field teams, or large customer portfolios is a major requirement.
- Strong understanding of credit management and collections.
- Experience working in fast-paced, target-driven environments.
go to method of application »
Job Summary
- The Area Customer Manager (ACM) is responsible for driving customer acquisition, retention, revenue growth, and operational excellence of the Lending business within an assigned territory. The role oversees distributors, field teams (Team Leads and Relationship Officers), and key distributor customers, ensuring growth of BNPL business, execution of commercial strategy, credit discipline, and service quality at the area level.
Key Responsibilities
Business Growth & Revenue Management
- Drive BNPL GMV, retention, revenue, and volume growth across the assigned territory in line with regional targets.
- Execute customer acquisition and activation strategies for distributors.
- Identify growth opportunities within the area, including white spaces and underpenetrated markets.
Customer & Distributor Management
- Manage relationships with distributors, key accounts, and strategic customers within the area.
- Ensure distributors meet agreed service levels, coverage expectations, and operational standards.
- Resolve customer issues promptly to maintain high satisfaction and retention levels.
Credit, Collections & Risk Management
- Enforce credit policies and ensure adherence to approved credit limits.
- Monitor outstanding balances, NPL levels, and recovery performance within the area.
- Work closely with recovery teams to drive collections and minimize credit risk.
Field Execution & Operations
- Supervise and support field sales officers, recovery agents, and customer-facing teams.
- Ensure daily, weekly, and monthly execution of field activities and route plans.
- Monitor productivity, coverage, and efficiency of field teams.
Performance Management & Reporting
- Track area-level KPIs including GMV, customer acquisition, retention, NPL, collections, and field productivity.
- Prepare and submit accurate performance reports to the Regional Customer Manager.
- Analyze performance trends and recommend data-driven actions for improvement.
People Leadership & Capability Development
- Coach, train, and mentor field teams to improve sales effectiveness and customer engagement.
- Identify skill gaps and support training initiatives within the area.
- Foster a performance-driven, ethical, and customer-centric culture
Stakeholder Collaboration
- Work closely with Regional Customer Manager, Credit, Operations, Finance, and HR teams.
- Support rollout of new products, systems, and process improvements within the area.
- Provide market intelligence and customer insights to support regional and head-office decision-making.
Requirements
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- 5–8 years’ experience in open market sales, customer management, distribution, or FMCG/fintech operations.
- Proven experience managing FMCG distributors, field teams, or large customer portfolios is a major requirement.
- Strong understanding of credit management and collections.
- Experience working in fast-paced, target-driven environments.
go to method of application »
Job Summary
- The Area Customer Manager (ACM) is responsible for driving customer acquisition, retention, revenue growth, and operational excellence of the Lending business within an assigned territory. The role oversees distributors, field teams (Team Leads and Relationship Officers), and key distributor customers, ensuring growth of BNPL business, execution of commercial strategy, credit discipline, and service quality at the area level.
Key Responsibilities
Business Growth & Revenue Management
- Drive BNPL GMV, retention, revenue, and volume growth across the assigned territory in line with regional targets.
- Execute customer acquisition and activation strategies for distributors.
- Identify growth opportunities within the area, including white spaces and underpenetrated markets.
Customer & Distributor Management
- Manage relationships with distributors, key accounts, and strategic customers within the area.
- Ensure distributors meet agreed service levels, coverage expectations, and operational standards.
- Resolve customer issues promptly to maintain high satisfaction and retention levels.
Credit, Collections & Risk Management
- Enforce credit policies and ensure adherence to approved credit limits.
- Monitor outstanding balances, NPL levels, and recovery performance within the area.
- Work closely with recovery teams to drive collections and minimize credit risk.
Field Execution & Operations
- Supervise and support field sales officers, recovery agents, and customer-facing teams.
- Ensure daily, weekly, and monthly execution of field activities and route plans.
- Monitor productivity, coverage, and efficiency of field teams.
Performance Management & Reporting
- Track area-level KPIs including GMV, customer acquisition, retention, NPL, collections, and field productivity.
- Prepare and submit accurate performance reports to the Regional Customer Manager.
- Analyze performance trends and recommend data-driven actions for improvement.
People Leadership & Capability Development
- Coach, train, and mentor field teams to improve sales effectiveness and customer engagement.
- Identify skill gaps and support training initiatives within the area.
- Foster a performance-driven, ethical, and customer-centric culture
Stakeholder Collaboration
- Work closely with Regional Customer Manager, Credit, Operations, Finance, and HR teams.
- Support rollout of new products, systems, and process improvements within the area.
- Provide market intelligence and customer insights to support regional and head-office decision-making.
Requirements
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- 5–8 years’ experience in open market sales, customer management, distribution, or FMCG/fintech operations.
- Proven experience managing FMCG distributors, field teams, or large customer portfolios is a major requirement.
- Strong understanding of credit management and collections.
- Experience working in fast-paced, target-driven environments.
go to method of application »
Job Summary
- The Area Customer Manager (ACM) is responsible for driving customer acquisition, retention, revenue growth, and operational excellence of the Lending business within an assigned territory. The role oversees distributors, field teams (Team Leads and Relationship Officers), and key distributor customers, ensuring growth of BNPL business, execution of commercial strategy, credit discipline, and service quality at the area level.
Key Responsibilities
Business Growth & Revenue Management
- Drive BNPL GMV, retention, revenue, and volume growth across the assigned territory in line with regional targets.
- Execute customer acquisition and activation strategies for distributors.
- Identify growth opportunities within the area, including white spaces and underpenetrated markets.
Customer & Distributor Management
- Manage relationships with distributors, key accounts, and strategic customers within the area.
- Ensure distributors meet agreed service levels, coverage expectations, and operational standards.
- Resolve customer issues promptly to maintain high satisfaction and retention levels.
Credit, Collections & Risk Management
- Enforce credit policies and ensure adherence to approved credit limits.
- Monitor outstanding balances, NPL levels, and recovery performance within the area.
- Work closely with recovery teams to drive collections and minimize credit risk.
Field Execution & Operations
- Supervise and support field sales officers, recovery agents, and customer-facing teams.
- Ensure daily, weekly, and monthly execution of field activities and route plans.
- Monitor productivity, coverage, and efficiency of field teams.
Performance Management & Reporting
- Track area-level KPIs including GMV, customer acquisition, retention, NPL, collections, and field productivity.
- Prepare and submit accurate performance reports to the Regional Customer Manager.
- Analyze performance trends and recommend data-driven actions for improvement.
People Leadership & Capability Development
- Coach, train, and mentor field teams to improve sales effectiveness and customer engagement.
- Identify skill gaps and support training initiatives within the area.
- Foster a performance-driven, ethical, and customer-centric culture
Stakeholder Collaboration
- Work closely with Regional Customer Manager, Credit, Operations, Finance, and HR teams.
- Support rollout of new products, systems, and process improvements within the area.
- Provide market intelligence and customer insights to support regional and head-office decision-making.
Requirements
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- 5–8 years’ experience in open market sales, customer management, distribution, or FMCG/fintech operations.
- Proven experience managing FMCG distributors, field teams, or large customer portfolios is a major requirement.
- Strong understanding of credit management and collections.
- Experience working in fast-paced, target-driven environments.
go to method of application »
Job Summary
- The Area Customer Manager (ACM) is responsible for driving customer acquisition, retention, revenue growth, and operational excellence of the Lending business within an assigned territory. The role oversees distributors, field teams (Team Leads and Relationship Officers), and key distributor customers, ensuring growth of BNPL business, execution of commercial strategy, credit discipline, and service quality at the area level.
Key Responsibilities
Business Growth & Revenue Management
- Drive BNPL GMV, retention, revenue, and volume growth across the assigned territory in line with regional targets.
- Execute customer acquisition and activation strategies for distributors.
- Identify growth opportunities within the area, including white spaces and underpenetrated markets.
Customer & Distributor Management
- Manage relationships with distributors, key accounts, and strategic customers within the area.
- Ensure distributors meet agreed service levels, coverage expectations, and operational standards.
- Resolve customer issues promptly to maintain high satisfaction and retention levels.
Credit, Collections & Risk Management
- Enforce credit policies and ensure adherence to approved credit limits.
- Monitor outstanding balances, NPL levels, and recovery performance within the area.
- Work closely with recovery teams to drive collections and minimize credit risk.
Field Execution & Operations
- Supervise and support field sales officers, recovery agents, and customer-facing teams.
- Ensure daily, weekly, and monthly execution of field activities and route plans.
- Monitor productivity, coverage, and efficiency of field teams.
Performance Management & Reporting
- Track area-level KPIs including GMV, customer acquisition, retention, NPL, collections, and field productivity.
- Prepare and submit accurate performance reports to the Regional Customer Manager.
- Analyze performance trends and recommend data-driven actions for improvement.
People Leadership & Capability Development
- Coach, train, and mentor field teams to improve sales effectiveness and customer engagement.
- Identify skill gaps and support training initiatives within the area.
- Foster a performance-driven, ethical, and customer-centric culture
Stakeholder Collaboration
- Work closely with Regional Customer Manager, Credit, Operations, Finance, and HR teams.
- Support rollout of new products, systems, and process improvements within the area.
- Provide market intelligence and customer insights to support regional and head-office decision-making.
Requirements
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- 5–8 years’ experience in open market sales, customer management, distribution, or FMCG/fintech operations.
- Proven experience managing FMCG distributors, field teams, or large customer portfolios is a major requirement.
- Strong understanding of credit management and collections.
- Experience working in fast-paced, target-driven environments.
go to method of application »
Job Summary
- The Area Customer Manager (ACM) is responsible for driving customer acquisition, retention, revenue growth, and operational excellence of the Lending business within an assigned territory. The role oversees distributors, field teams (Team Leads and Relationship Officers), and key distributor customers, ensuring growth of BNPL business, execution of commercial strategy, credit discipline, and service quality at the area level.
Key Responsibilities
Business Growth & Revenue Management
- Drive BNPL GMV, retention, revenue, and volume growth across the assigned territory in line with regional targets.
- Execute customer acquisition and activation strategies for distributors.
- Identify growth opportunities within the area, including white spaces and underpenetrated markets.
Customer & Distributor Management
- Manage relationships with distributors, key accounts, and strategic customers within the area.
- Ensure distributors meet agreed service levels, coverage expectations, and operational standards.
- Resolve customer issues promptly to maintain high satisfaction and retention levels.
Credit, Collections & Risk Management
- Enforce credit policies and ensure adherence to approved credit limits.
- Monitor outstanding balances, NPL levels, and recovery performance within the area.
- Work closely with recovery teams to drive collections and minimize credit risk.
Field Execution & Operations
- Supervise and support field sales officers, recovery agents, and customer-facing teams.
- Ensure daily, weekly, and monthly execution of field activities and route plans.
- Monitor productivity, coverage, and efficiency of field teams.
Performance Management & Reporting
- Track area-level KPIs including GMV, customer acquisition, retention, NPL, collections, and field productivity.
- Prepare and submit accurate performance reports to the Regional Customer Manager.
- Analyze performance trends and recommend data-driven actions for improvement.
People Leadership & Capability Development
- Coach, train, and mentor field teams to improve sales effectiveness and customer engagement.
- Identify skill gaps and support training initiatives within the area.
- Foster a performance-driven, ethical, and customer-centric culture
Stakeholder Collaboration
- Work closely with Regional Customer Manager, Credit, Operations, Finance, and HR teams.
- Support rollout of new products, systems, and process improvements within the area.
- Provide market intelligence and customer insights to support regional and head-office decision-making.
Requirements
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- 5–8 years’ experience in open market sales, customer management, distribution, or FMCG/fintech operations.
- Proven experience managing FMCG distributors, field teams, or large customer portfolios is a major requirement.
- Strong understanding of credit management and collections.
- Experience working in fast-paced, target-driven environments.
go to method of application »
Job Summary
- The Area Customer Manager (ACM) is responsible for driving customer acquisition, retention, revenue growth, and operational excellence of the Lending business within an assigned territory. The role oversees distributors, field teams (Team Leads and Relationship Officers), and key distributor customers, ensuring growth of BNPL business, execution of commercial strategy, credit discipline, and service quality at the area level.
Key Responsibilities
Business Growth & Revenue Management
- Drive BNPL GMV, retention, revenue, and volume growth across the assigned territory in line with regional targets.
- Execute customer acquisition and activation strategies for distributors.
- Identify growth opportunities within the area, including white spaces and underpenetrated markets.
Customer & Distributor Management
- Manage relationships with distributors, key accounts, and strategic customers within the area.
- Ensure distributors meet agreed service levels, coverage expectations, and operational standards.
- Resolve customer issues promptly to maintain high satisfaction and retention levels.
Credit, Collections & Risk Management
- Enforce credit policies and ensure adherence to approved credit limits.
- Monitor outstanding balances, NPL levels, and recovery performance within the area.
- Work closely with recovery teams to drive collections and minimize credit risk.
Field Execution & Operations
- Supervise and support field sales officers, recovery agents, and customer-facing teams.
- Ensure daily, weekly, and monthly execution of field activities and route plans.
- Monitor productivity, coverage, and efficiency of field teams.
Performance Management & Reporting
- Track area-level KPIs including GMV, customer acquisition, retention, NPL, collections, and field productivity.
- Prepare and submit accurate performance reports to the Regional Customer Manager.
- Analyze performance trends and recommend data-driven actions for improvement.
People Leadership & Capability Development
- Coach, train, and mentor field teams to improve sales effectiveness and customer engagement.
- Identify skill gaps and support training initiatives within the area.
- Foster a performance-driven, ethical, and customer-centric culture
Stakeholder Collaboration
- Work closely with Regional Customer Manager, Credit, Operations, Finance, and HR teams.
- Support rollout of new products, systems, and process improvements within the area.
- Provide market intelligence and customer insights to support regional and head-office decision-making.
Requirements
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- 5–8 years’ experience in open market sales, customer management, distribution, or FMCG/fintech operations.
- Proven experience managing FMCG distributors, field teams, or large customer portfolios is a major requirement.
- Strong understanding of credit management and collections.
- Experience working in fast-paced, target-driven environments.
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Job Summary
- The Factory Worker will support daily manufacturing operations by assisting in the production, packaging and handling of industrial cartons, and printed materials.
- The role requires physical readiness. attention to safety, and the ability to work in shifts to ensure smooth and continous factory operations.
Job Responsibilities:
- Assisting in the production of cartons and printing materials
- Operating basic factory equipment (training may be provided)
- Maintaining cleanliness and safety on the factory floor
- Supporting daily manufacturing operations
- Packaging and handling finished products.
Requirements
- Must reside within Ikeja or very close areas (e.g. Agege and environs)
- Ability to work shift schedules
- Physically fit and able to carry out factory duties
- Willingness to learn and follow instructions
- Previous factory or production experience is an added advantag
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Job Summary
- The Finance Lead will drive strategic financial management across the organization, overseeing treasury, investments, financial modeling, budgeting, forecasting, and enterprise-wide reporting.
- This role requires a seasoned finance professional with deep expertise in financial strategy, investment assessment, risk management, and corporate finance operations.
Key Responsibilities
Strategic Financial Leadership
- Develop and execute the organization’s financial strategy aligned with business priorities.
- Partner with executive leadership to define financial goals, KPIs, and capital allocation plans.
- Evaluate investment opportunities, funding structures, and business cases.
Treasury & Cash Flow Management
- Oversee cash flow planning and ensure operational liquidity.
- Manage working capital, banking relationships, and investment of surplus funds.
- Implement treasury policies, optimize cash cycles, and monitor debt and financing arrangements.
Investment & Financial Analysis
- Conduct financial modeling for investments, project financing, and scenario planning.
- Perform sensitivity analyses, DCF valuations, and profitability assessments.
- Evaluate funding structures, ROI, and risk-adjusted returns.
Budgeting, Forecasting & Cost Management
- Lead the preparation of organizational budgets, forecasts, and long-term financial plans
- Monitor project budgets and expenditures, ensuring cost discipline.
- Identify cost optimization opportunities without compromising business objectives.
Financial Reporting & Dashboarding
- Deliver accurate, timely financial reports (P&L, balance sheet, cash flow).
- Build dashboards using Excel, Power BI, or other BI tools for real-time monitoring.
- Translate financial data into actionable insights for both finance and non-finance stakeholders
Compliance & Contract Management
- Ensure adherence to IFRS, tax regulations, and local financial laws.
- Manage financial compliance for contracts, billing, and milestone reporting.
- Support audit processes and maintain strong internal controls.
ERP & Process Optimization
- Implement and maintain enterprise financial systems (ERP, accounting tools).
- Streamline financial processes, emphasizing automation, efficiency, and accuracy.
- Promote best practices in reporting, analysis, and governance.
Leadership & Stakeholder Management
- Mentor finance staff and support capacity building within the team.
- Collaborate with cross-functional teams to align financial strategy with operational needs.
- Communicate financial insights and recommendations effectively to leadership and external stakeholders.
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Job Summary
The Executive Assistant to the CEO is responsible for providing comprehensive administrative support to the CEO, and requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.
Key Responsibilities:
- Assist the CEO in analyzing data (Financial, Operations, etc.) and graphically presenting the data
- Researching and conducting data to prepare documents for review and presentation by the CEO.
- Review, manage, and update complex calendars as well as effectively manage work deadlines and schedules for the Office of the CEO, and remains proactive in meeting them.
- Arrange and handle all logistics for Board meetings and events.
- Scheduling meetings, drafting agendas, and preparing presentation materials as instructed by the CEO.
- Assisting with special projects; designing and producing complex documents and reports.
- Recording minutes of meetings, summarizing, and monitoring action points and deadlines
- Work closely with the CEO to keep her well-informed of upcoming commitments and responsibilities, following up appropriately.
- Managing deadlines and ensuring tasks are completed on time.
- Organizing and attending meetings and ensuring the CEO is well prepared for meetings.
- Filing and retrieving corporate records, documents, and reports.
- Provide general support.
- Any other responsibilities as assigned by the CEO.
Requirements
- A Bachelor's degree in business administration or a related field is preferred.
- Post Graduate Degree (MBA /MSC)
- Proven experience as an executive assistant or similar role.
- Significant executive support experience, including supporting C-level executives, is highly preferred.
- Strong data analytical and presentation skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent organizational and time management skills.
- Strong communication and interpersonal abilities.
- Ability to prioritize tasks and manage multiple deadlines.
- Discretion and confidentiality in handling sensitive information.
- Detail-oriented and proactive approach to problem-solving.
Method of Application
Use the link(s) below to apply on company website.
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