Job Vacancies at XEJet

Job Summary

• As the Station Manager you will be responsible for overseeing all airline operations at the assigned station, ensuring the safe, secure, efficient, and cost-effective delivery of ground handling, passenger services, aircraft turnaround, cargo operations, and regulatory compliance. The role serves as the Company's representative at the station and is responsible for maintaining high standards of operational performance, customer service, safety, security, and stakeholder management. 

Key Responsibilities  

• Oversee and coordinate all day-to-day station operations to ensure safe, secure, efficient, and on-time flight operations. 
• Supervise passenger handling activities, including check-in, boarding, arrivals, baggage services, and customer service delivery. 
• Monitor aircraft turnaround processes and coordinate with flight crew, engineering, dispatch, and ground handling teams to achieve operational efficiency. 
• Ensure compliance with all Company policies, aviation regulations, safety management systems (SMS), security requirements, and operational procedures. 
• Serve as the primary liaison between the airline and airport stakeholders, including regulatory authorities, security agencies, service providers, and airport management. 
• Lead, supervise, coach, and manage station personnel, including roster management, performance monitoring, discipline, and staff development. 
• Manage customer complaints, flight disruptions, delays, cancellations, and other operational challenges in a professional and timely manner. 
• Prepare and submit operational, safety, incident, and management reports while ensuring accurate station documentation and record-keeping. 
• Monitor station resources, assets, and operational expenses to ensure cost control, accountability, and effective utilization. 
• Coordinate emergency response activities at the station and ensure readiness to manage operational incidents, irregular operations, and crisis situations. 

Qualifications and Experience  

• Bachelor's Degree in Aviation Management, Business Administration, Transport Management, Operations Management, or a related discipline. 
• Minimum of 5–8 years of aviation experience, with at least 3 years in a supervisory or managerial role. 
• Experience in airline station operations, passenger services, ground handling, or airport operations.  

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 Job Summary

• As the Duty Manager, you will be responsible for supporting the Station Manager in the day-to-day management of airport operations, ensuring safe, efficient, and customer-focused service delivery. The role involves coordinating operational activities, supervising staff, ensuring regulatory compliance, handling disruptions, and acting on behalf of the Station Manager when required. 

Key Responsibilities

• Assist the Station Manager in overseeing daily airport operations to ensure safe, efficient, and on-time flight departures and arrivals. 
• Coordinate check-in, boarding, baggage handling, aircraft turnaround, and arrival processes to ensure seamless operations. 
• Monitor and direct the activities of customer service, ramp, and operational personnel during assigned shifts. 
• Maintain compliance with airline policies, NCAA regulations, airport procedures, and applicable IATA/ICAO standards. 
• Manage delays, cancellations, diversions, and other irregular operations while minimizing impact on passengers and the airline. 
• Address passenger concerns, resolve complaints, and ensure high service standards are consistently maintained. 
• Ensure adherence to safety management systems, security procedures, and operational risk controls at all times. 
• Compile and submit daily operational, incident, safety, and performance reports as required. 
• Liaise with airport authorities, regulatory agencies, ground handlers, security agencies, and other service providers to support smooth operations. 
• Assume responsibility for station operations during the Station Manager's absence, make operational decisions within delegated authority, and ensure continuity of business operations. 

Qualifications & Experience

• Bachelor's degree in Aviation Management, Business Administration, Logistics, or related field. 
• Minimum of 3–5 years' experience in airline or airport operations. 
• Previous supervisory experience in aviation operations is preferred. 
• Knowledge of IATA, ICAO, and NCAA regulations. 
• Proficiency in Microsoft Office applications.  

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Job Summary 

• As the Passenger Service Supervisor you will be responsible for supporting the Station Manager in the day-to-day coordination of airport and ground operations at the assigned station. The role ensures efficient passenger handling, flight turnaround activities, baggage operations, customer service delivery, and compliance with operational, safety, and security standards. The Passenger Service Supervisor serves as the first line of supervision for frontline staff and service providers, ensuring smooth station operations and excellent customer experience. 

Key Responsibilities  

• Supervise daily passenger service activities, including check-in, boarding, arrivals, baggage handling, and customer assistance. 
• Coordinate aircraft turnaround activities and ensure all ground operations are completed within established timelines. 
• Monitor frontline staff, service providers, and operational personnel to ensure compliance with company procedures and service standards. 
• Assist in maintaining compliance with aviation regulations, safety requirements, security procedures, and company policies. 
• Address passenger complaints, service recovery issues, and operational challenges promptly and professionally. 
• Monitor staff attendance, punctuality, grooming, and performance, escalating disciplinary issues to the Station Manager when necessary. 
• Prepare operational reports, flight documentation, incident reports, and other station records as required. 
• Liaise with airport authorities, ground handlers, security agencies, and other stakeholders on routine operational matters. 
• Assist in coordinating responses to flight delays, cancellations, disruptions, and emergency situations at the station. 
• Support the Station Manager in achieving operational performance targets, customer service objectives, and overall station efficiency. 

Qualifications and Experience

• Bachelor's Degree or HND in Aviation Management, Business Administration, Transport Management, or a related field. 
• Minimum of 3–5 years of experience in airline, airport, or ground handling operations. 
• Previous experience in a supervisory role is an added advantage.  

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Job Summary 

• As the Passenger Service Executive, you will be responsible for delivering excellent customer service to passengers throughout their travel journey. The role involves managing check-in procedures, boarding operations, arrival services, baggage handling support, and customer inquiries while ensuring compliance with airline policies, safety standards, and regulatory requirements. The Passenger Service Executive serves as a key point of contact for passengers and contributes to a positive travel experience. 

Key Responsibilities

• Process passenger check-in, ticket verification, seat allocation, and boarding pass issuance in accordance with company procedures. 
• Conduct boarding and arrival activities, ensuring passengers are handled safely, efficiently, and courteously. 
• Assist passengers with travel information, flight schedules, baggage requirements, and general inquiries. 
• Handle special service requests for unaccompanied minors, elderly passengers, passengers with reduced mobility, and other special categories of travelers. 
• Address passenger complaints and service-related issues professionally, escalating matters where necessary. 
• Verify travel documents and ensure compliance with airline, airport, immigration, and security requirements. 
• Assist in baggage handling processes, including reporting, tracing, and resolving delayed, damaged, or lost baggage cases. 
• Coordinate with flight crew, security personnel, ground handlers, and airport authorities to ensure smooth passenger movement and flight operations. 
• Maintain accurate operational records, passenger manifests, incident reports, and other required documentation. 
• Ensure adherence to company policies, customer service standards, aviation safety regulations, and security procedures at all times. 

Qualifications and Experience

• Bachelor's Degree or HND in any relevant discipline. 
• Minimum of 1–3 years' experience in customer service, airline operations, airport services, hospitality, or a related field. 
• Experience in passenger handling or airline operations is an added advantage. 

Required Competencies  

• Excellent customer service and interpersonal skills. 
• Strong verbal and written communication skills. 
• Ability to remain calm and professional under pressure. 
• Good problem-solving and conflict-resolution skills. 
• Attention to detail and accuracy. 
• Ability to work in a fast-paced operational environment.  

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Job Summary

• As the Financial Accountant you will be responsible for maintaining accurate financial records, preparing financial statements, ensuring compliance with accounting standards and regulatory requirements, and supporting the Company's financial planning and reporting processes. The role plays a critical part in safeguarding the financial integrity of the airline through effective financial controls, reconciliations, budgeting support, and timely reporting of financial performance. 

Key Responsibilities

• Prepare and maintain accurate accounting records, general ledger entries, and supporting schedules in accordance with applicable accounting standards and company policies. 
• Prepare monthly, quarterly, and annual financial statements, management accounts, and other financial reports for management review. 
• Perform bank, cash, and balance sheet account reconciliations and ensure timely resolution of outstanding reconciling items. 
• Monitor accounts payable, accounts receivable, fixed assets, accruals, prepayments, and other financial transactions to ensure accuracy and completeness. 
• Assist in the preparation of annual budgets, forecasts, cash flow projections, and financial performance analyses. 
• Ensure compliance with statutory obligations, including tax filings, regulatory reporting, and other financial compliance requirements. 
• Support internal and external audit exercises by preparing schedules, reconciliations, and relevant documentation. 
• Monitor and enforce financial controls, policies, and procedures to safeguard company assets and minimize financial risks. 
• Liaise with operational departments, including Commercial, Ground Operations, Engineering, and Procurement, to ensure accurate financial reporting and cost allocation. 
• Analyze financial data and provide insights and recommendations to support management decision-making and business performance improvement. 

Qualifications and Experience  

• Bachelor's Degree in Accounting, Finance, Economics, or a related discipline. 
• Professional qualification such as ACA, ACCA, ICAN, or equivalent is required or in progress. 
• Minimum of 3–5 years' experience in financial accounting, audit, or financial reporting. 
• Experience in the aviation, transportation, or service industry is an added advantage. 

Required Competencies  

• Strong knowledge of financial accounting principles and reporting standards. 
• Knowledge of IFRS and relevant Nigerian financial regulations. 
• Proficiency in Microsoft Excel and accounting software/ERP systems. 
• Strong analytical and financial reporting skills. 
• Attention to detail and accuracy.  

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Job Summary

• As the Revenue Accountant, you will be responsible for accurately recording, reconciling, monitoring, and reporting all airline revenue streams. The role ensures the integrity of passenger ticket sales, ancillary revenues, cargo revenues, and other operational income while maintaining compliance with accounting standards, company policies, and regulatory requirements. The Revenue Accountant plays a key role in revenue assurance, financial reporting, and identifying opportunities to improve revenue controls and profitability. 

Key Responsibilities

• Reconcile daily airline revenues from ticket sales, cargo operations, ancillary services, charter operations, and other income streams. 
• Monitor and verify revenue transactions recorded through reservation systems, Global Distribution Systems (GDS), online booking platforms, travel agencies, and airport sales offices. 
• Perform revenue accounting entries and ensure all revenue is accurately recognized in accordance with applicable accounting standards and company policies. 
• Conduct regular reconciliation of sales reports, bank receipts, payment gateways, POS transactions, and revenue accounts. 
• Investigate revenue discrepancies, fare irregularities, under-collections, refunds, chargebacks, and unresolved revenue variances. 
• Prepare daily, weekly, and monthly revenue reports for management, highlighting trends, variances, and operational performance. 
• Support revenue assurance activities by identifying revenue leakage risks and recommending corrective actions and process improvements. 
• Liaise with Commercial, Airport Services, Cargo, Reservations, and Treasury teams to ensure accurate reporting and collection of revenue. 
• Assist with month-end and year-end financial closing activities, audits, and regulatory reporting requirements. 
• Maintain proper documentation, records, and audit trails for all revenue transactions while ensuring compliance with internal controls and financial regulations. 

Qualifications and Experience  

• Bachelor's Degree in Accounting, Finance, Economics, or a related discipline. 
• Professional qualification such as ACA, ACCA, ICAN, or equivalent is an added advantage. 
• Minimum of 3–5 years' experience in accounting, revenue accounting, audit, or financial reporting. 
• Previous experience in the aviation, travel, hospitality, or transportation industry is desirable. 

Required Competencies  

• Strong knowledge of accounting principles and financial reporting standards. 
• Understanding of airline revenue accounting processes and ticketing systems. 
• Strong analytical and reconciliation skills. 
• Attention to detail and high level of accuracy. 
• Proficiency in Microsoft Excel and accounting software. 
• Knowledge of ERP systems and airline reservation/ticketing platforms is an advantage.  

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Job Summary

• The Customer Service Executive is responsible for providing exceptional customer support and ensuring a positive experience for passengers before, during, and after their journey. The role involves responding to customer inquiries, resolving complaints, handling service recovery, and maintaining effective communication with passengers while upholding the airline's service standards and brand reputation. 

Key Responsibilities

• Respond promptly and professionally to customer inquiries, complaints, requests, and feedback received through phone calls, emails, social media platforms, and other communication channels. 
• Assist customers with flight reservations, booking modifications, cancellations, travel information, and general service-related inquiries. 
• Investigate and resolve customer complaints relating to flight delays, cancellations, baggage issues, refunds, ticketing, and other service concerns. 
• Coordinate with Airport Services, Reservations, Operations, Finance, and other departments to ensure timely resolution of customer issues. 
• Maintain accurate records of customer interactions, complaints, resolutions, and follow-up actions in the Company's customer service system. 
• Monitor customer feedback and identify recurring service issues, recommending improvements to enhance the passenger experience. 
• Support service recovery initiatives by providing timely and appropriate solutions to affected passengers during operational disruptions. 
• Ensure compliance with company policies, customer service procedures, and applicable aviation regulations when handling customer matters. 
• Prepare periodic reports on customer complaints, service performance, response times, and customer satisfaction trends. 
• Promote the airline's products, services, and loyalty initiatives while maintaining a professional and customer-focused approach. 

Qualifications and Experience

• Bachelor's Degree or HND in Business Administration, Mass Communication, Marketing, Hospitality Management, Aviation Management, or a related field. 
• Minimum of 1–3 years' experience in customer service, customer relations, call center operations, hospitality, aviation, or a related industry. 
• Experience in an airline or travel-related environment is an added advantage. 

Required Competencies

• Excellent verbal and written communication skills. 
• Strong customer service and relationship management skills. 
• Ability to handle difficult customers professionally and tactfully. 
• Good problem-solving and conflict-resolution abilities. 
• Strong interpersonal and teamwork skills. 
• Attention to detail and accuracy.  

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Job Summary

• The Customer Service Supervisor is responsible for overseeing the daily activities of the Customer Service team, ensuring the delivery of exceptional customer support and service recovery. Therole supervises customer service personnel, monitors service standards, resolves escalated customer issues, and drives initiatives aimed at improving customer satisfaction, loyalty, and overall passenger experience while ensuring compliance with company policies and service procedures. 

Key Responsibilities

• Supervise and coordinate the daily activities of Customer Service Executives to ensure efficient and professional handling of customer inquiries, complaints, and requests. 
• Monitor customer interactions across all communication channels, ensuring adherence to service standards, quality requirements, and response timelines. 
• Handle and resolve escalated customer complaints relating to ticketing, refunds, baggage issues, flight disruptions, and other service-related matters. 
• Review customer feedback, complaints, and service reports to identify trends, recurring issues, and opportunities for service improvement. 
• Coach, mentor, and support Customer Service Executives to enhance performance, service quality, and professional development. 
• Monitor team attendance, productivity, performance metrics, and compliance with departmental procedures and company policies. 
• Coordinate with Airport Services, Reservations, Finance, Operations, and other departments to ensure timely resolution of customer issues. 
• Prepare periodic customer service reports, including complaint analysis, service recovery outcomes, customer satisfaction metrics, and operational recommendations. 
• Support the implementation of customer experience initiatives, service improvement projects, and customer engagement programs. 
• Ensure the team maintains accurate records of customer interactions, complaints, resolutions, and follow-up actions in the designated systems. 

Qualifications and Experience  

• Bachelor's Degree or HND in Business Administration, Mass Communication, Marketing, Hospitality Management, Aviation Management, or a related discipline. 
• Minimum of 3–5 years' experience in customer service, customer relations, aviation, hospitality, or a related industry. 
• At least 1–2 years of supervisory experience is preferred. 
• Experience within an airline or travel-related organization is an added advantage. 

Required Competencies  

• Strong leadership and team management skills. 
• Excellent customer service and relationship management abilities. 
• Strong communication and interpersonal skills. 
• Effective conflict resolution and complaint-handling skills. 
• Analytical and problem-solving capabilities.

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Job Summary 

• The Revenue and Optimization Manager is responsible for maximizing airline revenue and profitability through effective pricing strategies, inventory control, demand forecasting, route performance analysis, and distribution optimization. The role ensures optimal seat inventory utilization, competitive fare positioning, and revenue growth across all sales channels while balancing load factors and yield performance. 

Key Responsibilities

• Develop and implement revenue management strategies to optimize passenger revenue across all routes, classes, and distribution channels. 
• Manage fare structures, pricing models, and inventory controls to maximize yield and load factor. 
• Monitor daily seat inventory availability and adjust booking classes based on demand trends, seasonality, and market conditions. 
• Analyze route performance, demand patterns, competitor pricing, and market trends to inform pricing and capacity decisions. 
• Forecast passenger demand, revenue performance, and load factors to support commercial planning and decision-making. 
• Collaborate with Sales, Marketing, Network Planning, and Operations teams to align revenue strategies with business objectives. 
• Optimize distribution channels including GDS, direct bookings, online travel agencies, and corporate sales channels. 
• Identify underperforming routes and recommend corrective actions such as fare adjustments, schedule changes, or capacity optimization. 
• Prepare revenue performance reports, dashboards, and business intelligence insights for management review. 
• Ensure effective use of revenue management systems and tools while maintaining data accuracy and system integrity. 

Qualifications and Experience  

• Bachelor's Degree in Economics, Statistics, Finance, Business Administration, Aviation Management, or a related field. 
• Professional certification in Revenue Management or related discipline is an advantage. 
• Minimum of 5–8 years' experience in airline revenue management, pricing, network planning, or commercial analytics. 
• Experience in the aviation, travel, or hospitality industry is required. 

Required Competencies

• Strong analytical and quantitative skills. 
• Deep understanding of airline revenue management principles. 
• Proficiency in pricing, forecasting, and demand optimization techniques. 
• Strong commercial awareness and business acumen. 
• Advanced Excel and data analysis skills; familiarity with revenue management systems is an advantage. 
• Ability to interpret market data and make strategic pricing decisions. 
• Strong communication and stakeholder management skills.  

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Job Summary

• As the Station Manager you will be responsible for overseeing all airline operations at the assigned station, ensuring the safe, secure, efficient, and cost-effective delivery of ground handling, passenger services, aircraft turnaround, cargo operations, and regulatory compliance. The role serves as the Company's representative at the station and is responsible for maintaining high standards of operational performance, customer service, safety, security, and stakeholder management. 

 Key Responsibilities  

• Oversee and coordinate all day-to-day station operations to ensure safe, secure, efficient, and on-time flight operations. 
• Supervise passenger handling activities, including check-in, boarding, arrivals, baggage services, and customer service delivery. 
• Monitor aircraft turnaround processes and coordinate with flight crew, engineering, dispatch, and ground handling teams to achieve operational efficiency. 
• Ensure compliance with all Company policies, aviation regulations, safety management systems (SMS), security requirements, and operational procedures. 
• Serve as the primary liaison between the airline and airport stakeholders, including regulatory authorities, security agencies, service providers, and airport management. 
• Lead, supervise, coach, and manage station personnel, including roster management, performance monitoring, discipline, and staff development. 
• Manage customer complaints, flight disruptions, delays, cancellations, and other operational challenges in a professional and timely manner. 
• Prepare and submit operational, safety, incident, and management reports while ensuring accurate station documentation and record-keeping. 
• Monitor station resources, assets, and operational expenses to ensure cost control, accountability, and effective utilization. 
• Coordinate emergency response activities at the station and ensure readiness to manage operational incidents, irregular operations, and crisis situations. 

Qualifications and Experience  

• Bachelor's Degree in Aviation Management, Business Administration, Transport Management, Operations Management, or a related discipline. 
• Minimum of 5–8 years of aviation experience, with at least 3 years in a supervisory or managerial role. 
• Experience in airline station operations, passenger services, ground handling, or airport operations. 

Required Competencies

• Strong knowledge of airline and airport operations. 
• Understanding of aviation regulations, safety, and security requirements. 
• Leadership and people management skills. 
• Excellent communication and stakeholder management abilities. 
• Strong problem-solving and decision-making skills. 
• Customer service orientation.  

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Job Description

• We, XEJet are expanding our Flight Operations team and we are seeking experienced and safety-focused professionals to join us as Captains on the CRJ 200.  

Key Responsibilities  

• Command and operate the CRJ 200 safely and efficiently during all phases of flight in compliance with Nig. CARs, company SOPs, and operational policies. 
• Conduct flight planning, including weather assessment, fuel planning, aircraft performance calculations, and operational risk evaluation to ensure safe flight operations. 
• Lead and supervise the flight and cabin crew by promoting effective Crew Resource Management (CRM), operational discipline, and adherence to safety procedures. 
• Ensure accurate completion of flight and technical documentation, and promptly report operational occurrences, safety hazards, and aircraft defects through the appropriate reporting channels. 
• Participate in recurrent training, simulator sessions, line checks, and proficiency assessments while maintaining valid licences, medical certification, and operational competency. 

Minimum Qualifications

• Valid Airline Transport Pilot Licence (ATPL). 
• Valid Class One Medical Certificate. 
• Current CRJ 200 Type Rating. 
• Valid Instrument Rating. 
• ICAO English Language Proficiency Level 4 or higher. 
• Valid Radiotelephony Licence. 

Experience

• Minimum of 4,000 total flight hours. 
• Minimum of 1,000 Pilot-in-Command (PIC) hours on the CRJ 200 aircraft type. 
• Previous experience in scheduled commercial airline operations is an added advantage. 

Key Competencies  

• Strong leadership and decision-making skills. 
• Excellent Crew Resource Management (CRM) and communication skills. 
• High level of professionalism, integrity, and safety consciousness. 
• Sound knowledge of aviation regulations and flight operations. 

Working Conditions  

• Operates on a roster. 
• Must maintain licence validity, medical fitness, and complete all mandatory training and proficiency checks.  

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Job Description

• We, XEJet are looking for motivated and safety-conscious aviation professionals to join our Flight Operations team as First Officers on the CRJ 200.  

Key Responsibilities

• Assist the Captain in the safe and efficient operation of the aircraft during all phases of flight, ensuring full compliance with Nig. CARs, company SOPs, and operational policies. 
• Conduct pre-flight inspections, support flight planning, monitor aircraft systems and performance, and maintain effective communication with Air Traffic Control (ATC) and other operational units. 
• Maintain accurate flight, technical, and operational records, and promptly report safety hazards, incidents, occurrences, and technical defects through the appropriate reporting channels. 
• Demonstrate effective Crew Resource Management (CRM), maintain professionalism, and work collaboratively with the Captain and cabin crew to ensure safe and efficient flight operations. 
• Participate in all required training, simulator sessions, line checks, and proficiency assessments to maintain operational competence and regulatory compliance. 

Minimum Qualifications

• Valid Commercial Pilot Licence (CPL) or Airline Transport Pilot Licence (ATPL). 
• Valid Multi-Engine Instrument Rating. 
• Current CRJ 200 Type Rating.
• Valid Class One Medical Certificate. 
• ICAO English Language Proficiency Level 4 or higher. 
• Valid Radiotelephony Licence. 

Experience  

• No minimum flight hours required. 
• Previous commercial or multi-crew experience is an added advantage. 

Key Competencies

• Knowledge of flight operations and aviation regulations. 
• Strong communication and teamwork skills. 
• Good decision-making and situational awareness. 
• High level of professionalism, integrity, and safety consciousness. 

Working Conditions  

• Operates on a roster.
• Must maintain licence validity, medical fitness, and complete all mandatory training and proficiency checks.