Passenger Service Executive (Kaduna) PSEKAD at XEJet

Job Summary 

• As the Passenger Service Executive, you will be responsible for delivering excellent customer service to passengers throughout their travel journey. The role involves managing check-in procedures, boarding operations, arrival services, baggage handling support, and customer inquiries while ensuring compliance with airline policies, safety standards, and regulatory requirements. The Passenger Service Executive serves as a key point of contact for passengers and contributes to a positive travel experience. 

Key Responsibilities

• Process passenger check-in, ticket verification, seat allocation, and boarding pass issuance in accordance with company procedures. 
• Conduct boarding and arrival activities, ensuring passengers are handled safely, efficiently, and courteously. 
• Assist passengers with travel information, flight schedules, baggage requirements, and general inquiries. 
• Handle special service requests for unaccompanied minors, elderly passengers, passengers with reduced mobility, and other special categories of travelers. 
• Address passenger complaints and service-related issues professionally, escalating matters where necessary. 
• Verify travel documents and ensure compliance with airline, airport, immigration, and security requirements. 
• Assist in baggage handling processes, including reporting, tracing, and resolving delayed, damaged, or lost baggage cases. 
• Coordinate with flight crew, security personnel, ground handlers, and airport authorities to ensure smooth passenger movement and flight operations. 
• Maintain accurate operational records, passenger manifests, incident reports, and other required documentation. 
• Ensure adherence to company policies, customer service standards, aviation safety regulations, and security procedures at all times. 

Qualifications and Experience

• Bachelor's Degree or HND in any relevant discipline. 
• Minimum of 1–3 years' experience in customer service, airline operations, airport services, hospitality, or a related field. 
• Experience in passenger handling or airline operations is an added advantage. 

Required Competencies  

• Excellent customer service and interpersonal skills. 
• Strong verbal and written communication skills. 
• Ability to remain calm and professional under pressure. 
• Good problem-solving and conflict-resolution skills. 
• Attention to detail and accuracy. 
• Ability to work in a fast-paced operational environment.