XEJet is a premium, privately owned Nigerian airline that focuses on providing a high-end "private jet" experience through commercial flight services. Based at Murtala Muhammed Airport (MMA2) in Lagos, the airline primarily serves domestic routes like Abuja, Kano, and Port Harcourt.
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As the Station Manager you will be responsible for overseeing all airline operations at the assigned station, ensuring the safe, secure, efficient, and cost-effective delivery of ground handling, passenger services, aircraft turnaround, cargo operations, and regulatory compliance. The role serves as the Company's representative at the station and is responsible for maintaining high standards of operational performance, customer service, safety, security, and stakeholder management.
Key Responsibilities
Oversee and coordinate all day-to-day station operations to ensure safe, secure, efficient, and on-time flight operations.
Supervise passenger handling activities, including check-in, boarding, arrivals, baggage services, and customer service delivery.
Monitor aircraft turnaround processes and coordinate with flight crew, engineering, dispatch, and ground handling teams to achieve operational efficiency.
Ensure compliance with all Company policies, aviation regulations, safety management systems (SMS), security requirements, and operational procedures.
Serve as the primary liaison between the airline and airport stakeholders, including regulatory authorities, security agencies, service providers, and airport management.
Lead, supervise, coach, and manage station personnel, including roster management, performance monitoring, discipline, and staff development.
Manage customer complaints, flight disruptions, delays, cancellations, and other operational challenges in a professional and timely manner.
Prepare and submit operational, safety, incident, and management reports while ensuring accurate station documentation and record-keeping.
Monitor station resources, assets, and operational expenses to ensure cost control, accountability, and effective utilization.
Coordinate emergency response activities at the station and ensure readiness to manage operational incidents, irregular operations, and crisis situations.
Qualifications and Experience
Bachelor's Degree in Aviation Management, Business Administration, Transport Management, Operations Management, or a related discipline.
Minimum of 5–8 years of aviation experience, with at least 3 years in a supervisory or managerial role.
Experience in airline station operations, passenger services, ground handling, or airport operations.
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