XEJet is a premium, privately owned Nigerian airline that focuses on providing a high-end "private jet" experience through commercial flight services. Based at Murtala Muhammed Airport (MMA2) in Lagos, the airline primarily serves domestic routes like Abuja, Kano, and Port Harcourt.
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As the Duty Manager, you will be responsible for supporting the Station Manager in the day-to-day management of airport operations, ensuring safe, efficient, and customer-focused service delivery. The role involves coordinating operational activities, supervising staff, ensuring regulatory compliance, handling disruptions, and acting on behalf of the Station Manager when required.
Key Responsibilities
Assist the Station Manager in overseeing daily airport operations to ensure safe, efficient, and on-time flight departures and arrivals.
Coordinate check-in, boarding, baggage handling, aircraft turnaround, and arrival processes to ensure seamless operations.
Monitor and direct the activities of customer service, ramp, and operational personnel during assigned shifts.
Maintain compliance with airline policies, NCAA regulations, airport procedures, and applicable IATA/ICAO standards.
Manage delays, cancellations, diversions, and other irregular operations while minimizing impact on passengers and the airline.
Address passenger concerns, resolve complaints, and ensure high service standards are consistently maintained.
Ensure adherence to safety management systems, security procedures, and operational risk controls at all times.
Compile and submit daily operational, incident, safety, and performance reports as required.
Liaise with airport authorities, regulatory agencies, ground handlers, security agencies, and other service providers to support smooth operations.
Assume responsibility for station operations during the Station Manager's absence, make operational decisions within delegated authority, and ensure continuity of business operations.
Qualifications & Experience
Bachelor's degree in Aviation Management, Business Administration, Logistics, or related field.
Minimum of 3–5 years' experience in airline or airport operations.
Previous supervisory experience in aviation operations is preferred.
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