Job Vacancies at Food Concepts Plc

Job Purpose

• To maintain quality standards by ensuring conformity to standard operating procedures, GHP and cGMP and assessing in-process production, finished products and recording the results.  

Core Responsibilities and Key Result Areas

Quality Control

• Maintain Shift continuity and control the shift quality/EHS function until when the RELIVER or DESIGNATE resumes duty
• Ensure discipline in the department, example: wearing uniform, wearing badges, using of proper tools, and to ensure that all safety requirements are met.
• Ensure effective co-ordination with all the sections within the department, for effective service to other departments/divisions/units
• Ensure good housekeeping and cleanliness in the area of control at all time
• Adhere to all the safety and environment regulations within and around the production area
• Ensure calibration of all the measuring and weighing equipment under direct control of the supply chain division are carried out regularly
• Ensure and maintain all operations, and assigned technical documents
• Always ensure strict conformity to cGMP and GHP
• Develop a measurable standard for assigned materials and processes
• Ensure conformity of all raw materials and packaging materials to specification before usage at the production shop floor
• Ensure strict compliance to FC process standards, such as Operation Alert, SIC (Short Interval Control), and carry out on the spot checks on processes and materials before clearance for use/dispatch
• Report any non-conformity beyond his competence to the superior without assumption
• Approve all finished products by confirming specifications and conducting required tests
• Ensure effective coordination and discipline in the section within the department under supervision by enforcing the use of required PPE
• Ensure strict compliance to FC process standards, such as Operation Alert, SIC (Short Interval Control), and carry out on the spot checks on processes and materials before clearance for dispatch
• Verify proper record keeping of all monitoring documents such as SIC and temperature/humidity monitoring charts 
• Write daily required reports for example; daily, weekly, monthly or any periodic reports and submit to the appropriate authority
• Whenever required, he/she will cater for regulatory activities with the government agencies
• Ensure strict adherence to statutory and regulatory requirements
• Ensure strict adherence to the requirements of the ISO 22000, 9001, 14001 and 45000 as well as other company adopted quality system

Key Performance Indicators

• Increased Productivity
• Reduction of waste
• Impact Indicator – Rate of Customer satisfaction and loyalty
• Rate of Quality and Value delivered to customers

Knowledge Requirements

• Knowledge of quality assurance policies and procedures
• Knowledge of relevant regulatory standards
• Knowledge of tools, methods and concepts of quality assurance
• Knowledge of data analysis tools and statistical analysis

Job Specifications

• A minimum of a Bachelor’s degree in Natural/Physical Science or Manufacturing management is required
• Possession of any relevant certification is an added advantage
• Minimum of 2 years’ experience in similar role

Decision Expectations

• Executes and oversees inspection and testing of incoming and out-going product to confirm quality conformance to specifications and quality deliverables
• Hold any non-conforming product or process, in consultation with the line Manager, and in the absence of the line manager, his/her decision shall remain substantiv

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Job Purpose

• To ensure the development and implementation of risk policies and procedures in the organization

Core Responsibilities and Key Result Areas

Risk Assessment & Monitoring

• Collaborate with relevant teams to identify, assess, and quantify operational and compliance risks.
• Maintain and regularly update the organization’s risk register on a weekly and monthly basis.
• Track the implementation of risk mitigation strategies and validate outcomes.
• Recommend improvements to internal processes to enhance control effectiveness.
• Assist in the investigation of fraud, inefficiencies, and other anomalies, providing actionable recommendations.

Compliance & Internal Controls

• Participate in the design and implementation of internal control processes to mitigate identified risks.
• Monitor compliance with internal policies, regulatory obligations, and risk standards.
• Conduct internal reviews to ensure adherence to risk management protocols.
• Identify and report emerging risks and control gaps with recommended mitigation strategies.

Key Performance Indicators

• Accuracy and timeliness of risk register updates
• Effectiveness of implemented risk controls.
• Number and quality of process improvement recommendations
• Compliance level with regulatory and internal risk policies

Knowledge Requirements

• Knowledge of legislations, its changes and developments as they affect the Food Industry,
• Knowledge of Fundamentals of Accounting
• Knowledge of Risk & Compliance standards or processes
• Knowledge of legal standards and in-house policies
• Knowledge of reporting procedures and record keeping
• Knowledge of the QSR/Food Industry practices Good interpersonal, communications and flexibility

Job Specifications

• A good first degree in Law, Finance, Accounting, or any other related areas
• Membership of the ICAN, ACCA or any other related professional qualification is an added advantage
• Minimum of 2 years work experience in an administrative capacity in a similar industry / environment

Decision Expectations

• Recommend business improvement opportunities
• Identify potential risks, proffers risk mitigations and monitors the progress of risk mitigation activities
• Assist in risk minimization

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Job Purpose

• To manage the various elements of the supply chain in such a manner that ensures goods and other inventory items are transported, stored and delivered on time and in good condition to the production units, stores and the regional warehouse hubs

Core Responsibilities and Key Result Areas

• Identify and implement cost saving measures to reduce Food Concepts’ cost of storing and handling goods/equipment
• Generate and analyze reports at pre-defined and agreed intervals to aid decisions relating to inventory and working capital management
• Ensure accuracy of stock picked for shipment
• Ensure zero stock losses both in Warehouse and in-transit to stores and regional warehouse hubs
• Ensure full monitoring adherence to health, safety and environmental guidelines
• Ensuring receipt of goods in line with specifications on purchase orders or as instructed by Supply Chain Division
• Application of appropriate asset management procedures in order to achieve maximum return on assets
• Continuous evaluation of warehouse security and implementation of necessary measures to maintain safety of stock.
• Develop preventative maintenance systems and contingency plans.
• Ensure supervision of picked stock in staging area of the warehouse
• Support in the offloading and loading of stocks in the warehouse
• Participate in cycle counting and monthly stock count activities
• Maintain high standard of housekeeping and hygiene in work area assigned
• Provide regular update on stock position as may be required
• Responsible for  monthly stock reconciliation with Central Kitchen, Pie Production Units, Pie Xpress Kiosks and Chicken Republic outlets

Key Performance Indicators

• Delivery turnaround time
• Quality of stock delivered
• Savings on goods/services
• Zero stock out in all stores
• Achieved/Exceed agreed target
• Knowledge Requirements
• Knowledge of various ERP – Oracle, Micros etc.
• Office productivity software programs such as word processing, databases, spreadsheet programs, and communications software.

Job Specifications

• Minimum of University Degree BSC/HND
• Membership of the CIPS, CILS, CILCS, CISCOM, Lean Six Sigma or any other related professional qualification is an additional advantage
• Minimum of 3-4 year working experience

Decision Expectations

• Negotiate competitive quote on logistics cost
• Maintain inventory control and management
• Performs continuous evaluation of warehouse security
• Implements safety measures to ensure safety of stock

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Job Purpose

• Ensure effective and seamless integration of the Procurement Process with the company’s other business processes, including but not limited to the Budgeting and Expenditure Management processes

Core Responsibilities and Key Result Areas

• Ensure clear audit trail, process transparency and clarity of roles of individual parties in the Procurement process
• Protection of Food Concepts from possible risks related to the procurement of goods and services
• Define, implement and manage processes aimed at ensuring that only credible suppliers are registered to conduct business with Food Concepts and also put in place an effective framework for the performance management of the suppliers
• Define, implement and measure processes, procedures and service level agreements to support quality service delivery
• Constantly communicate and educate the internal users on processes put in place for interfacing with suppliers, procurement of goods/services and contracting
• Manage the contract award process from end to end by:
• Facilitating/supporting the execution of contracts
• Negotiating terms and conditions with suppliers during the contracting process
• Reviewing contracts to ensure they capture agreed terms and conditions and that they effectively protect Food Concepts
• Resolving of contractual issues and disputes and escalating accordingly, when required
• Line management of the IT Services department (with emphasis on driving recruitment to fill approved headcount, performance management, succession planning and training and development)
• Line management of the Procurement department (with emphasis on driving recruitment to fill approved headcount, performance management, succession planning and training and development)
• Active management of the following budgets:
• The company’s overall cost of sales budget
• The Procurement Department’s annual expense budget

Key Performance Indicators

• Procurement turnaround time
• Quality of Suppliers
• Quality of goods/services procured
• Variance from average price benchmarks for the different categories of products/services
• Savings on Procurement of goods/services
• Knowledge Requirements
• Vendor Management
• Cost Management
• Contract  Management
• Negotiation

Job Specifications

• Minimum of university degree or equivalent
• Membership of the CIPS, CILS, CILCS, CISCOM, Lean Six Sigma or any other related professional qualification is an added advantage
• Minimum of 3 years working experience at management level in Supply Chain function

Decision Expectations

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Plans own work schedule and work schedule of subordinates
• Responsible for deploying hardware, and applications across all business locations.
• Coordinate, supervise and lead Field Support Team members to achieve the objectives of this role

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Job Purpose

• To manage and assume responsible for overall store success, ensuring these stores perform against set measurement standards, and that the team of people involved are properly managed, motivated, developed and empowered to perform their duties.

Core Responsibilities and Key Result Areas

Operations Leadership

• Responsible for driving store sales in the assigned area
• Undertake sound financial management to ensure stores are profitable and stay within budget
• Ensure compliance with company’s policies and operational guidelines in daily sales activities
• Deal with problems that may arise in the store by providing creative and practical solutions
• Prepare daily report to management detailing sales performance, stock movement, PNL on progress and issues.
• Aid the management in decisions for expansion or acquisition
• Ensure compliance to standards of procedures and food safety
• Manage cost and follow up to resolve maintenance issues

Performance Management

• Identify training gaps and coordinate staff training (in conjunction with the Training and Development Manager)
• Resolve staff and customer issues
• Ensure the environment is a conducive and happy one for both staff and customers
• Evaluate restaurant/area performance on sales metrics as well as provide clear communication on daily expectations and targets
• Evaluate Individual Development plan with Area Managers
• Provide coaching and support to all restaurant staff to deliver on the set KPIs for store/area

People Management

• Identify training gaps and coordinate staff training on operational processes to improve capability
• Resolve staff  and customer issues
• Ensure the environment is a conducive and happy one for customers
• Ensure quality assurance of work performed by staff
• Perform other duties as assigned by the Regional Operations Manager
• Ensure employee satisfaction at work through implementation and execution of all HR policies within the area

Key Performance Indicators

• Achievement of store sales in assigned areas
• Quality of Customer Service provided to customers
• Timely response in mitigating issues
• Timely delivery of sales performance

Knowledge Requirements

• Knowledge of Financial Management
• Knowledge of Performance management
• Knowledge of applicable legislations, as well as policies and procedures in the food industry
• Demonstrates knowledge in Health and Food Safety
• Broad understanding of the core operations of Fast Moving Goods 
• Knowledge of People Management
• Leadership and Managerial abilities
• Very Good Communication Skills
• Strong Problem-Solving Skills
• Action Planning, and Prioritization Skills
• Knowledge of Safety, Quality, and Cost Objectives

Job Specifications

• A good first degree in Food and Hospitality,  business administration or related areas
• Possession of a Master’s degree in Business Administration or related degree is an added advantage
• Membership of the Hospitality Professional Certification – HORECAB, or any other relevant hospitality certification
• Minimum of 5-6 years’ experience in a similar role, especially in the QSR/FMCG sector

Decision Expectations

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Resolves staff/customer issues
• Drives sales performance in stores
• Plans own work schedule and work schedule of subordinates
• Assigns work to subordinates
• Monitor subordinates’ work performance
• Appraises/evaluates subordinates’ performance

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Job Purpose

• To manage and assume responsible for overall store success, ensuring these stores perform against set measurement standards, and that the team of people involved are properly managed, motivated, developed and empowered to perform their duties.

Core Responsibilities and Key Result Areas

Operations Leadership

• Responsible for driving store sales in the assigned area
• Undertake sound financial management to ensure stores are profitable and stay within budget
• Ensure compliance with company’s policies and operational guidelines in daily sales activities
• Deal with problems that may arise in the store by providing creative and practical solutions
• Prepare daily report to management detailing sales performance, stock movement, PNL on progress and issues.
• Aid the management in decisions for expansion or acquisition
• Ensure compliance to standards of procedures and food safety
• Manage cost and follow up to resolve maintenance issues

Performance Management

• Identify training gaps and coordinate staff training (in conjunction with the Training and Development Manager)
• Resolve staff and customer issues
• Ensure the environment is a conducive and happy one for both staff and customers
• Evaluate restaurant/area performance on sales metrics as well as provide clear communication on daily expectations and targets
• Evaluate Individual Development plan with Area Managers
• Provide coaching and support to all restaurant staff to deliver on the set KPIs for store/area

People Management

• Identify training gaps and coordinate staff training on operational processes to improve capability
• Resolve staff  and customer issues
• Ensure the environment is a conducive and happy one for customers
• Ensure quality assurance of work performed by staff
• Perform other duties as assigned by the Regional Operations Manager
• Ensure employee satisfaction at work through implementation and execution of all HR policies within the area

Key Performance Indicators

• Achievement of store sales in assigned areas
• Quality of Customer Service provided to customers
• Timely response in mitigating issues
• Timely delivery of sales performance

Knowledge Requirements

• Knowledge of Financial Management
• Knowledge of Performance management
• Knowledge of applicable legislations, as well as policies and procedures in the food industry
• Demonstrates knowledge in Health and Food Safety
• Broad understanding of the core operations of Fast Moving Goods 
• Knowledge of People Management
• Leadership and Managerial abilities
• Very Good Communication Skills
• Strong Problem-Solving Skills
• Action Planning, and Prioritization Skills
• Knowledge of Safety, Quality, and Cost Objectives

Job Specifications

• A good first degree in Food and Hospitality,  business administration or related areas
• Possession of a Master’s degree in Business Administration or related degree is an added advantage
• Membership of the Hospitality Professional Certification – HORECAB, or any other relevant hospitality certification
• Minimum of 5-6 years’ experience in a similar role, especially in the QSR/FMCG sector

Decision Expectations

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Resolves staff/customer issues
• Drives sales performance in stores
• Plans own work schedule and work schedule of subordinates
• Assigns work to subordinates
• Monitor subordinates’ work performance
• Appraises/evaluates subordinates’ performance

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Job Purpose

• To increase profitability based on set targets for outlets within the West African region, increase overall satisfaction of customers and employee capability development, productivity and motivation.

Core Responsibilities and Key Result Areas

Strategic Operations Leadership

• Oversee all aspects of day-to-day operations of the restaurants within the region
• Conduct restaurant visits (this includes, pre-opening visit, peak time readiness check, closing checks etc.)
• Ensure effective P&L management through detailed analysis and reviews with all lines of management in the Region
• Deliver continuous improvement initiatives resulting in service excellence, profit growth through cost management for the Region
• Execute all Local Store Marketing Activities for the Region
• Execute successful opening of all New Stores within the Region
• Analyse, review all store operations processes, and develop appropriate strategy for the region.
• Deliver and execute customer satisfaction across the region
• Ensure productivity and quality remains at high standards always and minimize wastage
• Relate with all support departments to resolve and address issues as they affect operations within the region
• Ensure compliance with all health and safety regulation as required
• Accountable for all operational, people and financial performances for the region

Performance Management

• Assume responsibility for management of regional P&L expenditures to budget
• Review each restaurant/area performance on sales metrics as well as provide clear communication on daily expectations and targets
• Conduct performance review based on agreed KPIs with Area Managers
• Provide coaching and support to all Area and Restaurant Managers to deliver on the set KPIs for each store and area
• Review Individual Development plan with Area Managers
• Review the monthly calendar and action plan of the Area Managers. Completes the regional action plan and calendar for each month
• Follow up and participate in Omega selection (International Development)

People Management

• Develop and implement training sessions on Operational Processes for the Area Managers and Restaurant Managers to improve capability
• Conduct recruitment and selection interviews for Restaurant Managers and Area Managers
• Responsible for the enforcement of Employment Law within the Region
• Ensure quality assurance of work performed by staff
• Ensure employee satisfaction at work within the Region through implementation and execution of all HR policies within the Region
• Perform other duties as assigned by the Divisional Director (Operations)

Meetings and Presentations

• Attend weekly project meeting
• Develop regional performance presentations as well as weekly sales forecast
• Conduct technical session with Area Managers
• Conduct weekly meetings with Area Managers to review performance based on set targets
• Conduct monthly reviews of all store performances (People, Financial and Operational Performances)
• Collaborate with the HR Manager (Senior Manager) in Employee Development, Employee Resourcing, Employee Relations and Performance Appraisals/Comp & Benefits for the Region team
• Present monthly region performance to the Executive Team

Key Performance Indicators

• Achievement of Company Sales, EBITDA, GP, PAT targets
• Achievement of the Operations Division’s budget/targets/objectives
• Achievement of Individual Personal Development Plan

Knowledge Requirements

• Deep understanding of the QSR and Food Industry
• Knowledge of methods, techniques or procedures peculiar to the QSR Industry
• Broad understanding of the core operations of Fast Moving Goods 
• Sound knowledge of macroeconomic and financial system
• Knowledge of People Management
• Administrative and Managerial ability
• Leadership and Managerial abilities
• Very Good Communication Skills
• Strong Problem-Solving Skills
• Decision Making
• Action Planning, and Prioritization Skills
• Knowledge of Safety, Quality, and Cost Objectives
• Organisation and Planning Skills

Job Specifications

• A good first degree in business administration or related areas
• Possession of a Master’s degree in Business Administration or related degree is an added advantage
• Membership of the Nigerian Institute of Management and other relevant certification
• Minimum of 8 years work experience in a similar role / industry (QSR / FMCG)

Decision Expectations

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Plans own work schedule and work schedule of subordinates
• Assigns work to subordinates
• Monitor subordinates’ work performance
• Appraises/evaluates subordinates’ performance
• Recommends operational, strategic and financial decisions