Regional Operations Manager at Food Concepts Plc

Job Purpose

• To increase profitability based on set targets for outlets within the West African region, increase overall satisfaction of customers and employee capability development, productivity and motivation.

Core Responsibilities and Key Result Areas

Strategic Operations Leadership

• Oversee all aspects of day-to-day operations of the restaurants within the region
• Conduct restaurant visits (this includes, pre-opening visit, peak time readiness check, closing checks etc.)
• Ensure effective P&L management through detailed analysis and reviews with all lines of management in the Region
• Deliver continuous improvement initiatives resulting in service excellence, profit growth through cost management for the Region
• Execute all Local Store Marketing Activities for the Region
• Execute successful opening of all New Stores within the Region
• Analyse, review all store operations processes, and develop appropriate strategy for the region.
• Deliver and execute customer satisfaction across the region
• Ensure productivity and quality remains at high standards always and minimize wastage
• Relate with all support departments to resolve and address issues as they affect operations within the region
• Ensure compliance with all health and safety regulation as required
• Accountable for all operational, people and financial performances for the region

Performance Management

• Assume responsibility for management of regional P&L expenditures to budget
• Review each restaurant/area performance on sales metrics as well as provide clear communication on daily expectations and targets
• Conduct performance review based on agreed KPIs with Area Managers
• Provide coaching and support to all Area and Restaurant Managers to deliver on the set KPIs for each store and area
• Review Individual Development plan with Area Managers
• Review the monthly calendar and action plan of the Area Managers. Completes the regional action plan and calendar for each month
• Follow up and participate in Omega selection (International Development)

People Management

• Develop and implement training sessions on Operational Processes for the Area Managers and Restaurant Managers to improve capability
• Conduct recruitment and selection interviews for Restaurant Managers and Area Managers
• Responsible for the enforcement of Employment Law within the Region
• Ensure quality assurance of work performed by staff
• Ensure employee satisfaction at work within the Region through implementation and execution of all HR policies within the Region
• Perform other duties as assigned by the Divisional Director (Operations)

Meetings and Presentations

• Attend weekly project meeting
• Develop regional performance presentations as well as weekly sales forecast
• Conduct technical session with Area Managers
• Conduct weekly meetings with Area Managers to review performance based on set targets
• Conduct monthly reviews of all store performances (People, Financial and Operational Performances)
• Collaborate with the HR Manager (Senior Manager) in Employee Development, Employee Resourcing, Employee Relations and Performance Appraisals/Comp & Benefits for the Region team
• Present monthly region performance to the Executive Team

Key Performance Indicators

• Achievement of Company Sales, EBITDA, GP, PAT targets
• Achievement of the Operations Division’s budget/targets/objectives
• Achievement of Individual Personal Development Plan

Knowledge Requirements

• Deep understanding of the QSR and Food Industry
• Knowledge of methods, techniques or procedures peculiar to the QSR Industry
• Broad understanding of the core operations of Fast Moving Goods 
• Sound knowledge of macroeconomic and financial system
• Knowledge of People Management
• Administrative and Managerial ability
• Leadership and Managerial abilities
• Very Good Communication Skills
• Strong Problem-Solving Skills
• Decision Making
• Action Planning, and Prioritization Skills
• Knowledge of Safety, Quality, and Cost Objectives
• Organisation and Planning Skills

Job Specifications

• A good first degree in business administration or related areas
• Possession of a Master’s degree in Business Administration or related degree is an added advantage
• Membership of the Nigerian Institute of Management and other relevant certification
• Minimum of 8 years work experience in a similar role / industry (QSR / FMCG)

Decision Expectations

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Plans own work schedule and work schedule of subordinates
• Assigns work to subordinates
• Monitor subordinates’ work performance
• Appraises/evaluates subordinates’ performance
• Recommends operational, strategic and financial decisions