Job Vacancies at Branch International

Department: Engineering
Level: Entry Level

Job Overview

• You will be responsible for providing an inspiring and delightful experience for our customers. This role is based in Lagos and will report to the Customer Solutions Manager.
• Ideal candidates should be extremely flexible with scheduling, working shifts, working weekends, and occasionally holidays, within a 5-day workweek.

Responsibilities

• Delivering efficient, friendly responses to customer inquiries and building our brand via our text-based chat platform
• Responding to customer inquiries via Social Media platforms like Facebook, Twitter, E-mail, Instagram & Google Play
• Escalating customer feedback and IT issues to help improve our product

Qualifications

• Minimum of a First Degree
• 0-2 years of customer service experience in a startup is an added advantage
• Proficient typing speed (ideally above 45 wpm). This will be tested.
• Excellent communication skills, both oral and written
• Intermediate Microsoft Office and analytical skills
• You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contribute to projects you’re passionate about.
• You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.
• Typing Speed Test - Please follow the instructions below

Benefits of Joining

• Mission-driven, fast-paced and entrepreneurial environment
• Competitive salary and equity package
• A collaborative and flat company culture
• Fully paid life and health insurance benefit with Axa Mansard (Platinum plan)
• 28 days of paid vacation days, 30 days sick leave, bereavement leave, and periodic mental health days
• Fully paid parental leave - 6 months maternity leave and 3 months paternity leave
• Pension benefit 
• Monthly WFH stipend alongside a one time home office set-up budget
• Annual professional development budget 
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!)
• Weekly team meals and social events (virtual for now!)
• Flexible working hours
• Where we work: Remote first, with the option to work in-person occasionally.

Important Notice

Click here to complete a speed test

• On the left, select English, 1 minute, and Aesop's Fables.
• Click the green "Start Test" button.
• Take a screenshot of your typing test result page
• Upload the screenshot of your result before submitting your application by pasting the screenshot on your cover letter or resume (it should show typing speed number, error number, adjusted speed number). 

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Department: Engineering
Level: Mid Level

Job Overview

• As part of our DevOps team, you will design, architect, build, and automate the infrastructure that hosts a variety of applications ranging from financial products to our Machine Learning workloads for all our markets.
• You will be responsible for innovating and employing best practices when it comes to deployment, database management, security, and performance.
• As a subject matter expert, you will be expected to evangelize DevOps as a culture within the engineering organization.

Responsibilities

• Improve infra automation using modern tools. 
• Optimize spending and improve elasticity on our infrastructure.
• Be responsible for continuously evaluating and implementing evolving best practices.
• Keep our systems and services secure by ensuring adherence to security best practices. 
• Ensure availability with redundancies of all the critical components.
• Provide expert opinions for architecture and infrastructure decisions.

Qualifications

• 4+ years of experience in DevOps preferred
• Extensive exposure to at least one major cloud platform like AWS, GCP, or Azure with commonly used services.
• Hands-on experience with deployment and orchestration technologies like Docker, Kubernetes, Ansible, and Terraform.
• Understand networking concepts and protocols, and the ability to build VPCs and traffic flows.
• Ability to take care of monitoring, alerting, logs, user access, certificate and keys management, etc.
• Know your way through various flavors of Unix and commonly used command-line utilities.
• Proficiency with at least one mainstream scripting language like Bash or Python as well as commonly used server software like PostgreSQL, Redis, etc.
• Being able to wear a DBA hat and tune PostgreSQL performance at query and storage engine level is a plus.
• Strong ability to quickly learn new technologies and keep up with the latest in DevOps.
• You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contributed to projects you’re passionate about.
• You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.

Benefits of Joining

• Mission-driven, fast-paced and entrepreneurial environment
• Competitive salary and equity package
• A collaborative and flat company culture
• Fully paid life and health insurance benefit with Axa Mansard (Platinum plan)
• 28 days of paid vacation days, 30 days sick leave, bereavement leave, and periodic mental health days
• Fully paid parental leave - 6 months maternity leave and 3 months paternity leave
• Pension benefit 
• Monthly WFH stipend alongside a one time home office set-up budget
• Annual professional development budget 
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!)
• Weekly team meals and social events (virtual for now!)
• Flexible working hours
• Where we work: Remote first, with the option to work in-person occasionally

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Department: Engineering
Level: Experienced

Job Overview

• As a company, we are passionate about our customers, fearless in the face of barriers, and driven by data.
• As an engineering team, we value bottom-up innovation and decentralized decision-making: We believe the best ideas can come from anyone in the company, and we are working hard to create an environment where everyone feels empowered to propose solutions to the challenges we face.
• As a Lead in our Engineering team, you will help the team achieve their goals through servant-style leadership and removing roadblocks.
• Similarly, you will help the team achieve the right balance between engineering excellence and shipping and iterating solutions quickly.

Responsibilities

• You will help build a culture of collaboration that embodies our values and helps us achieve our goals as a distributed team.
• Work with other stakeholders to recruit, grow, and empower a team of driven engineers who have high expectations around ownership, impact, and technical excellence
• Collaborating with your team, you will craft a thoughtful, long-term technical strategy that anticipates future needs while being pragmatic about what’s needed today.
• You will be a hands-on technical contributor and mentor for your team, one who is not afraid to roll up their sleeves and do actual technical work when appropriate.
• You will work with other engineering managers and functional leads to set direction and ambitious goals for your team, Engineering, and Branch as a whole.

Qualifications

• 2+ years of engineering management experience, preferably in an established technology firm or a product-focused high-growth startup.
• Experience handling performance reviews, and must have handled at least 1 performance review cycle independently.
• Significant experience (4+ years) as a software engineer, ideally across organizations, industries, and technology stacks.
• A record of mentorship and helping others in their career growth.
• Experience and excitement for recruiting, combined with a thoughtful approach to team growth.

Benefits of Joining

• Mission-driven, fast-paced and entrepreneurial environment
• Competitive salary and equity package
• A collaborative and flat company culture
• Fully paid life and health insurance benefit with Axa Mansard (Platinum plan)
• 28 days of paid vacation days, 30 days sick leave, bereavement leave, and periodic mental health days
• Fully paid parental leave - 6 months maternity leave and 3 months paternity leave
• Pension benefit 
• Monthly WFH stipend alongside a one time home office set-up budget
• Annual professional development budget 
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!)
• Weekly team meals and social events (virtual for now!)
• Flexible working hours
• Where we work: Remote first, with the option to work in-person occasionally.

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Department: Engineering
Level: Experienced

Job Overview

• We are looking for individuals who thrive in a fast-moving, innovative, and customer-focused setting.

Responsibilities

• Build out backend functionality for existing and new product lines such as Credit, Wallet, Bill Pay, and others.
• Integrate with various third-party systems, including payment systems, identity providers, and messaging platforms.
• Scale our backend services and pipelines to ever-growing levels of traffic and complexity.
• Help build flexible and easy-to-use tools used by our operations teams to handle customer inquiries and other business processes.

Qualifications

• You have strong experience (2+ years) of building backend software for web-based or mobile products.
• You have a solid foundation in computer science fundamentals, distributed systems, data storage, and agile development methodologies.
• You are pragmatic and combine a strong understanding of technology and product needs to arrive at the best solution for a given problem.
• You are highly entrepreneurial and thrive in taking ownership of your own impact. You proactively identify problems and propose solutions. 
• You are an excellent collaborator and communicator. You listen to others and seek to understand, but aren’t afraid to speak your mind and debate in a respectful manner when you disagree. 
• You are excited by the prospect of working in a distributed team and company, working with teammates from all over the world.

Benefits of Joining

• Mission-driven, fast-paced and entrepreneurial environment
• Competitive salary and equity package
• A collaborative and flat company culture
• Fully-paid Premium Plan medical coverage
• Generous vacation policy
• Generous child bonding leave policy
• Pension Benefit and Life Insurance
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!)
• Flexible working hours
• Weekly team meals and social events (virtual for now!).

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Department: Engineering
Level: Experienced

Job Overview

• As a company, we are passionate about our customers, fearless in the face of barriers, and driven by data.
• As an engineering team, we value bottom-up innovation and decentralized decision-making: We believe the best ideas can come from anyone in the company, and we are working hard to create an environment where everyone feels empowered to propose solutions to the challenges we face.
• We are looking for individuals who thrive in a fast-moving, innovative, and customer-focused setting.

Responsibilities

• Contributing to the design and development of our Android app (written in a mix of Java and Kotlin).
• Scoping new projects and features with our product team, and implementing them (including contributing to some parts of our backend systems when needed).
• Managing multiple projects simultaneously.
• Contributing to the overall engineering roadmap, including building out new products for the Nigerian market and beyond.
• Mentoring and teaching other team members.

Qualifications

• You are highly entrepreneurial and thrive in taking ownership of your own impact. You take the initiative to solve problems before they arise.
• You are a passionate coder. You start and/or contribute to projects you’re excited about. 
• You have experience architecting high-quality Android apps that interact with RESTful APIs and enjoy keeping up with the latest frameworks and development practices. It’s an added bonus if you have a working knowledge of languages such as Kotlin, Ruby, and/or Python.
• You understand the value of writing thorough tests, and you are passionate about code quality and bug fixing.
• You are curious about new technologies and are eager to learn about and contribute to all parts of our technology stack.
• You are an excellent collaborator & communicator. You listen to others and seek to understand, but aren’t afraid to speak your mind and debate in a respectful manner when you disagree.
• You are excited by the prospect of working in a distributed team and company, working with teammates from all over the world.

Benefits of Joining

• Mission-driven, fast-paced and entrepreneurial environment
• Competitive salary and equity package
• A collaborative and flat company culture
• Fully paid life and health insurance benefit with Axa Mansard (Platinum plan)
• 28 days of paid vacation days, 30 days of sick leave, bereavement leave, and periodic mental health days
• Fully paid parental leave - 6 months maternity leave and 3 months paternity leave
• Pension benefit 
• Monthly WFH stipend alongside a one time home office set-up budget
• Annual professional development budget 
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!)
• Weekly team meals and social events (virtual for now!)
• Flexible working hours
• Where we work: Remote first, with the option to work in-person occasionally.

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Department: Credit & Analytics
Level: Experienced

Job Overview

• Branch launched in Nigeria in early 2017 and has seen rapid adoption and growth. As a company, we are passionate about our customers, fearless in the face of barriers, and driven by data.
• In this role, you will help to solve analytical problems across the organization and grow profitability by proposing product and strategy changes.
• You will make data-driven decisions to optimize performance in various areas across the product, growth, and operations strategy.
• As the lead, you will help the team achieve their goals through servant-style leadership, removing roadblocks, and clear communication.

Responsibilities

• Monitor performance and drive changes in credit policy of our Nigeria portfolio to optimize profitability and reach growth targets
• Collaborate with data science, product, marketing, collections, and engineering to propose experiments and policy changes
• Conduct ad-hoc analysis to identify underlying explanations for changes in portfolio performance, develop data-driven solutions, and evaluate expected portfolio impacts
• Propose data-driven product changes to improve customer experience and company profitability. Partner with product and engineering teams to implement your solution into production
• Develop statistical models to assist in pricing and user segmentation for capital markets transactions and financial data analysis

Qualifications

• 8+ years of relevant experience
• Fluent in SQL and Excel. Proficiency in R/Python, or similar statistical analysis tool, is a plus
• Previous experience in analytics and/or quantitative modeling, using large datasets
• Experience in analyzing, visualizing, and communicating impactful insights to management, investors, and/or auditors
• Strong strategic thinking and problem-solving skills
• Enthusiasm for working across cultures, functions, and time zones

Benefits of Joining

• Mission-driven, fast-paced and entrepreneurial environment
• Competitive salary and equity package
• A collaborative and flat company culture
• Fully paid life and health insurance benefit with Axa Mansard (Platinum plan)
• 28 days of paid vacation days, 30 days of sick leave, bereavement leave, and periodic mental health days
• Fully paid parental leave - 6 months maternity leave and 3 months paternity leave
• Pension benefit 
• Monthly WFH stipend alongside a one time home office set-up budget
• Annual professional development budget 
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!)
• Weekly team meals and social events (virtual for now!)
• Flexible working hours
• Where we work: Remote first, with the option to work in-person occasionally