Customer Service Representative at Lexshield Properties

Summary

• A leading Real Estate Company located in Omole Phase 1, Ikeja, Lagos requires the services of a Customer Service Representative. 

Responsibilities

• Serve as the primary point of contact for clients
• Handle inquiries, complaints, and service requests in a timely and professional manner
• Oversee daily estate operations and functionality
• Coordinate maintenance, repairs, and facility services
• Supervise routine inspections of properties and common areas
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out in order to answer questions professionally
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements & Qualifications

• Minimum of HND / B.Sc Degree in Estate Management, Business Administration, or related fields
• 2 - 4 years’ experience in customer service, estate, or property management
• Strong interpersonal and communication skills
• Ability to handle complaints and resolve issues effectively
• Good organizational and multitasking abilities
• Basic knowledge of facility/estate management practices
• Proficiency in MS Office tools
• Proximity to Ikeja or its environs is an added advantage.