Zonal Manager (PWT) at PalmPay

We are seeking a highly disciplined and field-driven Zonal Manager (PWT) to oversee business development operations across assigned regions.The ideal candidate must be hands-on, data-driven, and capable of managing Business Development Managers (BDMs) and Business Developers (BDs) within a structured reporting environment.

Key Responsibilities

Team Supervision & Performance Management

• Lead weekly performance meetings to review team output, KPIs, and market feedback
• Monitor attendance, deployment, and productivity of BDMs and BDs
• Track daily activities and ensure accountability across all team members
• Identify underperformance and implement corrective actions

Field Operations & Market Oversight

• Conduct regular field visits (minimum twice weekly) to validate market realities
• Verify reports submitted by BDMs/BDs against actual field conditions
• Monitor competitor activities, market saturation, and merchant feedback
• Ensure availability of all operational materials (branding, tools, ID cards, etc.)

Reporting & Activity Monitoring

• Monitor daily field reports submitted at scheduled intervals (12pm, 3pm, 5pm)
• Ensure accuracy and consistency of accompanying visit reports
• Track onboarding activities and confirm field productivity
• Compile and submit daily and weekly performance reports

Issue Resolution & Escalation

• Provide immediate resolution to field challenges where possible
• Escalate recurring or critical issues to management
• Respond promptly to team concerns and operational bottlenecks
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• 5. Coaching & Team Development
• Identify high-performing BDs and encourage knowledge sharing
• Support underperforming team members through coaching and guidance
• Drive a culture of accountability, discipline, and performance

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field
• Minimum of 4-7 years experience in sales, agency banking, fintech, or field operations
• Strong preference for candidates with prior experience at fintech companies such as OPay, Moniepoint, or similar agency banking platforms
• Strong leadership and team management skills
• Ability to work in a structured, target-driven environment
• Willingness to travel and conduct frequent field visits