Job Opportunities at LEAD Enterprise Support Company Limited

Key Responsibilities: 

• Provide technical support for corporate clients.
• Design, implement and support IT, Security and Network Solutions for corporate clients.
• Report to the Head of Department.
• Responsible for all assigned equipment to his team.
• Should maintain a high level of personal responsibility in order to be an example to his colleagues.
• Abide and apply the rules and regulations of the department and the company as a whole.
• Responsible for achieving any assignment given by his Manager
• Keeping up to date with departmental and company notification via Emails, Notice board and other mediums
• Keeps himself up-to-date with the technologies required by companies.
• High ability and readiness for any urgent intervention at client sites to meet SLAs. 

Requirements: 

• BSc (or equivalent) in Computer Science, Computer Communication Engineering or Telecom.
• Minimum of 5 Years of experience in deploying ICT infrastructures is mandatory.
• Hands on experience in Networks and Servers.
• CCNA is a must.
• Sophos/Cyberoam certification is a must.
• Good verbal and writing skills in English are mandatory. 

Technical Skills: 

• Good knowledge in Routing and Switching.
• Good knowledge VLAN, Trunks and VPN networks.
• Very Good Knowledge in Mikrotik, Cyberoam, Sophos and Other UTMs and Firewalls.
• Good Knowledge in Servers OS: Windows and Linux
• Good knowledge in Microsoft Active Directory and Exchange.
• Very Good knowledge in IP Subnets.
• Knowledge in Virtualization.
• Ability to design topologies and provide consultancy for corporate customers.
• Ability to assess and troubleshoot networks, systems and IT Security. 

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Responsibilities: 

• Perform general “system administration” tasks on all elements of the network.
• Discover problem areas which could negatively impact system performance or customer satisfaction.
• Pro‐actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to the network design authority.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems. 
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Manage problem resolution using network monitoring/management tools.
• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met. 

Qualification and Skills:  

• BSc / HND in Computer Engineering/Telecommunications
• Strong communications skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high-pressure technical environment.
• Technical experience in a telecommunications or network operations environment.
• Very good understanding of wireless communications Technology
• Cisco CCNA/CCNP certification.
• Interested candidates must be able to work on a 24/7 shift Rotation. 

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Key Responsibilities: 

• Analyze Device and Classify Areas for Enhancement.
• Design new Wireless Networks RF Plans.
• Ensure Regulatory Standards are met.
• Problem-solving and troubleshooting.
• Fixed Wireless Network Planning and optimization.
• Capacity Dimensioning and Design.
• Interference Analysis.
• Ensure the best QOS delivered for the last mile end user.
• Perform routine audits of network parameters and recommend remedial action where necessary.
• Handle and monitor the performance of new upgrades on the network.
• Enhance the Performance of Present Wireless Networks.
• Have the ability to work in a team and Prioritize workload.
• Report directly to RF Manager. 

Education and Qualifications:   

• BSc / HND in Computer engineering/Telecommunications.
• Strong communications skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high pressure technical environment.
• Technical experience in a telecommunications or network operations environment.
• Very Good understanding of wireless communications Technology.