Network Operating Centre (NOC) Engineer at LEAD Enterprise Support Company Limited

Responsibilities: 

• Perform general “system administration” tasks on all elements of the network.
• Discover problem areas which could negatively impact system performance or customer satisfaction.
• Pro‐actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to the network design authority.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems. 
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Manage problem resolution using network monitoring/management tools.
• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met. 

Qualification and Skills:  

• BSc / HND in Computer Engineering/Telecommunications
• Strong communications skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high-pressure technical environment.
• Technical experience in a telecommunications or network operations environment.
• Very good understanding of wireless communications Technology
• Cisco CCNA/CCNP certification.
• Interested candidates must be able to work on a 24/7 shift Rotation.