Job Opportunities at Bemil Nigeria Limited

Details:

 Job summary: Interacts with Customers to provide and process information in response to inquiries, concerns and request.

Job Duties:

• Deals directly with customers either by telephone, electronically or face to face.
• Ensures prompt response to all customer inquiries.
• Handles and resolves customers’ complaints in a timely manner.
• Keeps records of customers’ interactions and transactions.
• Records details of inquiries, comments, complaints and records details of actions taken.
• Maintains a comprehensive customer data base.
• Ensures that all required customer meetings are scheduled, attended and documented.
• Analyses and documents loss of clients.
• Assesses guards’ uniforms/appearance during visits and issues reports.
• Carries out regular Customer Satisfaction Survey.
• Ensures strict compliance with the Company's Policies & Procedures.
• Maintaining a close liaison with the sales department so that credit issues are resolved smoothly.
• Checking customer’s credit situation.
• Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans.
• Chase overdue invoices by telephone, email & letter within agreed timescales and maintain accurate records of all chasing activity.
• Regularly making contact with customers to ensure all relevant debts are managed as necessary and identify changes in payment patterns and propose action to avert indebtedness.
• Ensure that all transactions are compliant with Company’s policies.
• Undertake account reconciliations as required and ensure monthly processing deadlines are met as required.
• Other duties as delegated from time to time by the Head of Customer Relation or in line with your skills, experience and role.

Key Competencies

• Interpersonal skills
• Communication Skills
• Listening Skills
• Problem analysis and problem- solving
• Attention to detail and accuracy
• Adaptability
• Stress tolerance

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Details:

 Job summary:  HR officers in the Branch offices will also be required to function as Admin Officers, Resourcing Officers and Training Officers except in cases where these functions are differentiated and carried out by separate individuals

Job Duties:

• Resource/recruit candidates for employment by the organization
• Screen resourced/recruited candidates for training
• Administer the company employment forms and guide candidates to fill them properly
• Conduct orientation/induction for new staffs
• Ensures proper update of staff records.
• Issue Identity Cards to staff
• Coordinates the processing of all types of leave.
• Performs attendance entry, benefits, deductions, calculations and maintenance for guards.
• Implementation of all company Policies and Procedures
• Ensures strict compliance with the Company's Policies & Procedures.
• Responsible for day to day running of the Branch office
• Responsible and accountable for all company property at the Branch office
• Maintain official vehicles, motorbikes, computer systems, mobile phones etc. issued at the Branch office
• Supervise Administrative staffs (Drivers, Cleaners, Guards, Office Assistants) attached to the Branch office
• Other duties as required in line with your skills, experience and role

Key Competencies

• Good planning, organizational, analytical and decision-making skills
• Good oral and written communication skills
• Tactful and discrete when dealing with people and confidential information.

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Details:

 Job summary:  To generally coo-ordinate, supervise and monitor all security operations activities in location as well as ensuring customer's satisfaction, maintenance of high level of discipline amongst the guard force.

Job Duties:

• Plans, develops and manages clients' security services, including gathering of security information and conducts risk assessment of prospective facilities.
• Assigns duties to the Inspectors and introduces them to new Clients.
• Ensures the implementation of Post Orders for locations.
• Prepares periodic schedules and ad hoc security system reports; gathering data and prepares recommendations regarding system improvements.
• Ensures that locations are run smoothly- no short manning, materials and equipment are adequate and in good conditions.
• Ensures strict compliance with the Company's Policies & Procedures.
• Other duties as required in line with your skills, experience and role.

Key Competencies

• Surveillance Skills
• Deals with Uncertainty
• Emotional Control
• Integrity,
• Safety Management
• Reporting Skills

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Details:

 Job summary: To provide instructions to security through guard training courses and drills.

Job Duties:

• Assist in the development of training to meet the training needs of Bemil Nigeria Limited and clients.
• Plan and facilitate training of Bemil Nigeria Limited’s Officers.
• Deliver training on and off-site to meet contractual obligations.
• Prepares trainee guards orientation schedule and training manuals.
• Ensures a high level drilling exercise for guards.
• Maintain training records and contractual training compliance.
• Ensures strict compliance with the Company's Policies & Procedures.
• Other duties as required in line with your skills, experience and role

Key Competencies

• Classroom and Drill Training
• Industrial Security Knowledge
• Excellent Communication Skills
• Basic Computer Skills
• Attention to detail and accuracy
• Stress tolerance

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Details:

Job summary: Supervises the Guard force.

Job Duties:

• Ensures proper use, maintenance, accountability, and care of all company equipment issued to their assigned locations.
• Ensures high standards of guarding service are maintained in their assigned locations.
•  Writes reports of inspection findings.
• Writes reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences in the or assigned locations.
• Ensures that Post Orders are pasted on the wall of the Gate House of their assigned locations.
• Timely filing of short postings in their assigned locations.
• Ensures proper Guards turnout (that they are smart, neat, ID Card Visible & Adhering to dress code) in their locations.
• Monitors the activities in his/her assigned locations.
• Ensures strict compliance with the Company's Policies & Procedures.
• Generate an accurate attendance report of guards
• Other duties as required in line with your skills, experience and role.