Job Opportunities at AlisterGreene

Job Description

• Bachelor's degree in Business Administration, Operations Management, or any related field is required.
• A minimum of 2-3 years of work experience in operations management in the banking or financial services industry is required. Experience in digital banking, customer service, or back-office operations is desirable.
• Good understanding of Agency banking operations, including customer onboarding, account opening, payments, and fraud prevention.
• Knowledge of operational risk management, regulatory compliance, and security protocols is also required.
• Excellent communication skills and be able to communicate effectively with stakeholders, including internal teams, external partners, and customers.
• Proficient computer skills, especially in Microsoft Excel, Word, and PowerPoint.
• Continuous improvement mindset, actively seeking out ways to improve processes, optimize resources, and enhance customer experience.
• Ability to work under pressure and in a fast-paced environment, handling large volumes of data and transactions.
• Familiarity with payment and settlement system and other relevant systems would be an added advantage.
• Professional certification in Operations Management, Six Sigma, Lean Management, or related fields would be an added advantage. Examples of relevant certifications include PMP, CSM, and ITIL.

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Qualification & Experience 

• Bachelor's degree in Business Administration, Industrial Management, or any related field is required. A Master's degree is a plus.
• A minimum of 4 years of work experience in operations management in the banking or financial services industry is required. Experience in digital banking, customer service, or back-office operations is desirable.
• Experienced in leading teams, managing performance, and coaching team members. Experience in supervising and developing operational processes and procedures is required.
• Good understanding of digital banking operations, including customer onboarding, account opening, payments, and fraud prevention. 
• Knowledge of operational risk management, regulatory compliance, and security protocols is also required.
• Excellent communication skills and be able to communicate effectively with stakeholders, including internal teams, external partners, and customers.
• Must be analytical, detail-oriented, and able to identify and resolve issues and discrepancies promptly. Must possess good problem-solving skills and be able to make informed decisions.
• Must possess strong organizational and time management skills to prioritize tasks effectively, meet deadlines, and manage multiple tasks simultaneously.
• Proficient computer skills, especially in Microsoft Excel, Word, and PowerPoint. Knowledge of relevant banking software and applications is also required.
• Ability to work under pressure and in a fast-paced environment, handling large volumes of data and transactions.
• Familiarity with data analytic tools, and other relevant systems would be an added advantage.
• Professional certification in Operations Management, Six Sigma, Lean Management, or related fields would be an added advantage. Examples of relevant certifications include PMP, CSM, and ITIL.

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Duties & Responsibility:

• Supervise a team of customer care officers to ensure excellent customer service is provided to digital banking clients.
• Provide support and guidance to team members in resolving complex issues and handling customer complaints.
• Develop and implement customer care policies, procedures, and standards to improve customer satisfaction and retention.
• Monitor customer feedback and analyze data to identify trends, issues, and opportunities for improvement.
• Collaborate with other departments, such as IT, marketing, or sales, to ensure seamless customer experience across all channels and touchpoints.
• Lead training and development programs for customer care officers to enhance their skills and knowledge.
• Manage customer care budgets, resources, and staffing levels to ensure operational efficiency and effectiveness.
• Provide regular reports and updates to senior management on customer care performance, metrics, and initiatives.

Qualification & Experience 

• Minimum academic qualification of BSc. or HND in English Language, Mass Communication or any other related field
• A minimum of  4 years of experience as a Lead, Customer Care in a Fintech organization, general operations or project management role
• Ability to manage a team and ensure that subordinates provide customers with appropriate information and services
• Ability to initiate steps to resolve issues/problems affecting customer service timeously.
• Comfortable in a fast-paced, demanding and analytical fintech environment
• Proven track record in sales, customer acquisition/retention, with a demonstrated ability to increase network expansion/volumes.
• Creative communicator with an ability to work across multiple communications channels with experience of influencing others to drive results
• Advanced skills in MS office tools (e.g. Excel, Word ad Powerpoint).
• Good knowledge of the CRM Software

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Duties & Responsibility:

• Respond to customer inquiries and resolve complaints through various channels, such as phone, email, and social media
• Provide information to customers about the organization's products and services, including features, benefits, and fees
• Assist customers with digital banking transactions, such as mobile app and online banking account setup, password reset, and transaction disputes
• Educate customers on how to use digital banking services and troubleshoot any issues that may arise during usage
• Maintain accurate records of customer interactions and transactions, including complaints, feedback, and compliments
• Collaborate with other departments, such as operations and IT, to ensure seamless customer service and efficient resolution of customer issues
• Stay up-to-date with the latest digital banking products and services, industry trends, and best practices to provide effective customer support
• Identify opportunities to enhance the customer experience and make recommendations to management for improvements.

Qualification & Experience 

• Minimum academic qualification of BSc. or HND in English Language, Mass Communication or any other related field
• A minimum of  2 years of experience in as a Customer Care Officer in a Fintech environment
• Sound knowledge of customer service practices
• Skilled at de-escalation and conflict management
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
• A high level of patience and understanding of customer needs
• Knowledge of Sales and Marketing is an added advantage

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Duties & Responsibilities:

• Supervise and coordinate all PayGO reconciliation activities encompassing transactions, Sales team, administrative expenses payments, operations, etc.
• Supervise the investigation and follow-up of all outstanding items on Agent reconciliation statements.
• Ensure accurate and timely reconciliation of Agent banking transactions for all the bank accounts maintained by PayGO to ensure timely completion within the approved timelines. 
• In liaison with other stakeholders, improve the internal control environment at PayGO and Bank accounts and transactions.
• Systematically liaise with the Business Development Team to ensure compliance of all required processes as far as Agent recruitment, onboarding, transactions, and maintenance are concerned.
• Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix
• Continuously improve team productivity to the standards prescribed.
• Create sufficient back-ups for each process to eliminate key staff risk at any point of time. 
• Performs root-cause analysis of reconciliation errors and issues with clearly articulated mitigation plans.
• Familiarize with Operational Risk, Money Laundering Prevention, Fraud and other policies and Procedures in line with the industry and regulation.
• Ensure adherence to all SLAs and proper updating of all logs such as TAT, system downtime, errors, and exceptions log.
• Provide training, guidance, and direction to direct reports to ensure work is performed in an efficient, timely, and knowledgeable manner.
• Develop and implement Standard Operational Processes and Procedures around all operational areas.
• Ensure resource utilization tracking for proper personnel costs management for the organization.
• Be the responsible officer for all operational excellence.
• Drive continuous service improvement and operational standards e.g. Info security awareness, etc.

Qualification & Experience 

• Bachelor's degree in Accounting, Finance, Business Administration, or any related field is required. A master's degree in a related field would be an added advantage.
• A minimum of 4 years of work experience in a similar role in a financial institution is required. Experience in reconciling accounts, supervising a team, and resolving reconciliation issues is essential.
• Must deeply understand digital banking operations, settlement systems, reconciliation processes, and internal controls. 
• Knowledge of operational risk management, money laundering prevention, fraud prevention, and regulatory compliance is also required.
• Must have experience working with payment and settlement systems such as RTGS, ACH, SWIFT, and other relevant systems.
• Good understanding of treasury operations, including cash management, liquidity management, and FX operations.
• Good understanding of accounting principles and standards such as GAAP, IFRS, and other relevant standards.
• Must have experience managing a team and possess strong people management skills. They must be able to motivate, coach, and mentor team members to achieve set goals and objectives.
• Must have a good understanding of information security and data privacy regulations, including GDPR, CCPA, and other relevant regulations.
• Must have experience with process improvement and possess a continuous improvement mindset. They must be able to identify and implement process improvements to optimize resources and enhance customer experience.
• Strong organizational and time management skills to prioritize tasks effectively, meet deadlines, and manage multiple tasks simultaneously.
• Professional certification in Accounting, Finance, Risk Management, or related fields would be an added advantage. Examples of relevant certifications include ACCA, CIMA, CPA, and CIA.

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 As a Territory Sales Manager in this organization, your primary responsibility would be to develop and execute a sales strategy to grow the customer base in your assigned territory. This would involve identifying and prospecting new business opportunities, nurturing relationships with existing customers, and collaborating with cross-functional teams to drive revenue growth

Duties & Responsibility:

• Develop and implement a sales plan for your assigned territory to meet or exceed sales targets.
• Identify and pursue new business opportunities through lead generation and prospecting.
• Build and maintain strong relationships with existing customers to increase customer retention and drive upsell and cross-sell opportunities.
• Conduct market research and analyze customer needs to develop customized solutions that meet customer needs.
• Collaborate with internal stakeholders, such as product and marketing teams, to develop and execute campaigns to generate leads and drive revenue growth.
• Providing regular updates on sales performance, market trends, and customer feedback to senior management.
• Maintain accurate and up-to-date records of all sales activities, including customer interactions, sales pipeline, and revenue forecasts.
• Represent the company at industry events and conferences to increase brand awareness and generate new business opportunities
• Use statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction
• Assign numerical value to essential business functions so that business performance can be assessed and compared over periods of time.
• Analyze local, national, and global trends that impact both the organization and the industry
• Prepare reports for the management stating trends, patterns, and predictions using relevant data.
• Meet terminal/Agent target as allocated for the territory under purview

Qualification & Experience 

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field
• At least 3 years of experience in sales or business development, preferably in the digital banking space
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Experience in developing and executing sales strategies and plans, and achieving sales targets
• Knowledge of Agency banking products and services, including
• Ability to travel within the assigned territory as needed
• Proven track record of success in driving sales growth and meeting sales targets

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As the Area Sales Manager your primary responsibility would be to lead the sales team in your assigned geographic area to achieve the company's revenue targets. You would be responsible for developing and implementing sales strategies, managing and coaching the sales team, and building relationships with key customers and partners.

Duties & Responsibility:

• Develop and implement sales strategies to drive growth and achieve sales targets within the assigned territory
•  Build and maintain strong relationships with clients and stakeholders to increase revenue and customer satisfaction
•  Identify new business opportunities and develop sales leads through market research and networking
• Conduct regular meetings with clients to understand their needs and recommend solutions that meet their requirements
• Collaborate with other departments within the organization to ensure the delivery of high-quality services to clients
• Provide regular reports on sales performance and market trends to senior management
• Train and mentor junior sales staff to develop their skills and knowledge of Agency Banking  products and services
•  Ensure compliance with all external regulatory requirements and internal policies and procedures
• Develop and execute sales plans and strategies to achieve revenue targets
• Identify target customers and develop strategies to reach them
• Manage a team of sales representatives, providing guidance, coaching, and support
• Monitor and analyze sales performance, providing regular reports to senior management
• Collaborate with marketing and product teams to ensure alignment of sales strategies with overall business goals
• Conduct market research to identify new opportunities and stay up-to-date on industry trends

Qualification & Experience 

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field
• At least 3 years of experience in sales or business development, preferably in the Agency banking space
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Experience in developing and executing sales strategies and plans, and achieving sales targets
• Knowledge of Agency  banking products and services, 
• Ability to travel within the assigned territory as needed

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The Regional Sales Manager will be responsible to lead the sales team in a specific region to achieve the company's revenue targets.You are a goal getter, result drive executive with a track record of leading teams to meeting objectives.  You represent the business in the market and  deputize the Chief Growth Officer (CGO) .  You will be responsible for developing and implementing sales strategies, managing and coaching the sales team, and building relationships with key customers and partners

Duties & Responsibility:

• Develop and execute sales plans and strategies for your region, in line with the company's overall sales and revenue targets.
• Manage the team of sales representatives to meet or exceed their sales targets, including setting individual sales targets, monitoring progress, and providing coaching and support as needed.
• Analyze sales data and market trends to identify new opportunities for growth, and adjust sales strategies as necessary to capitalize on these opportunities.
• Build and maintain relationships with key customers and partners in your region, including financial institutions, merchants, and other key stakeholders in the digital banking ecosystem.
• Collaborate with other departments, such as marketing and product development, to ensure that the company's products and services meet the needs of customers in your region.
• Represent the company at industry events and conferences to promote our products and services, and to stay up to date on industry trends and best practices.
• Develop and maintain knowledge of the digital banking industry, including emerging trends and technologies, and use this knowledge to inform sales strategies and tactics.

Qualification & Experience 

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field
• At least 5 years of experience in sales or business development, preferably in the Agency  banking space
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong analytical and problem-solving skills, with the ability to use data to inform sales strategies and tactics
• Experience in developing and executing sales strategies and plans, and achieving sales targets
• Knowledge of Agencyl banking products and services, including online banking, mobile banking, and digital payments
• Ability to travel within the assigned region as needed
• Strong leadership and team management skills, with the ability to motivate and coach a sales team to achieve results
• Proven track record of success in sales management, including the ability to drive revenue growth and meet sales targets

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The Lead, Technology will be responsible for overseeing the development and implementation of technology solutions, managing technology projects, and leading a team of technology professionals. The ideal candidate should have excellent leadership and communication skills, be well-versed in Agency  banking and overall financial industry technologies,with a proven track record in technology leadership.

Duties & Responsibility:

• Lead the development and implementation of technology solutions to support the organization's digital banking products and services
• Manage technology projects from initiation to completion, ensuring they are delivered on time, within budget, and to the required quality standards
•  Collaborate with other departments and stakeholders within the organization to ensure the delivery of high-quality services to clients
•  Provide leadership, guidance, and mentorship to the technology team to develop their skills and knowledge of digital banking technologies
• Provide regular reports on technology performance and trends to senior management
• Manage relationships with external technology vendors and service providers
• Oversee the design and development of new technology solutions, working closely with product development teams to ensure that new products and features meet customer needs and are scalable and efficient.
• Ensure the smooth operation of existing technology systems, including monitoring performance, addressing issues and outages, and implementing enhancements and upgrades as needed.
• Ensure that the organization's technology infrastructure is secure, compliant, and aligned with regulatory requirements and industry best practices.
• Collaborate with other departments, such as marketing and customer service, to ensure that technology solutions are integrated with other business processes and are meeting the needs of internal and external stakeholders.

Qualification & Experience 

• Bachelor's degree in Computer Science, Information Technology, or a related field
• A minimum of  5 years of experience in technology leadership roles, preferably in the Fintech/Digital banking space
• Strong understanding of Agency Banking / digital banking products and services, including online banking, mobile banking, and digital payments
• Experience in leading the design and development of technology solutions, and in managing complex technology projects
• Strong analytical and problem-solving skills, with the ability to use data to inform technology strategies and solutions
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
• Knowledge of regulatory requirements and industry standards related to digital banking technology
• Ability to lead and mentor technology teams, and to provide direction and guidance to team members
• Strong leadership and strategic thinking skills, with the ability to develop and implement technology strategies that support business objective

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We are looking for an IT officer to work in our fast-growing company, you will need to be experienced in basic IT provision for a fast-growing fintech company. The role is based on-site and you'll be providing front-line IT service to our team.

Duties & Responsibility:

• Your main duties will be to solve staff IT problems and to provide advice and guidance on installing and configuring PCs and application software. Hours of work will usually be Monday - Friday with an occasional requirement to attend during a weekend for commercial events.
• Provide support to users including computer maintenance, training, and advice.
• Assist staff with computer usage and troubleshooting 
• Become involved in projects both with the IT Manager and independently 
• Deal with malware and clean up suspected virus infections 
• Maintain information on access control systems 
• Become involved in the basic management and maintenance of windows and Linux servers using existing tools and scripts
• Develop and implement standard operational processes and procedures around all operational areas.
• Drive continuous service improvement and operational standards e.g. Info security awareness, etc.

Qualification & Experience

• Minimum academic qualification of BSc. or HND degree in Computer Science or a related field
• A minimum of  2 years of experience in IT Support officer role
• Experience in resolving IT issues 
• Strong analytical and problem-solving skills, with the ability to use data to inform technology strategies and solutions
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
• In depth knowledge of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365 etc