Customer Care Officer at Alister Greene Consulting

Duties & Responsibility:

• Respond to customer inquiries and resolve complaints through various channels, such as phone, email, and social media
• Provide information to customers about the organization's products and services, including features, benefits, and fees
• Assist customers with digital banking transactions, such as mobile app and online banking account setup, password reset, and transaction disputes
• Educate customers on how to use digital banking services and troubleshoot any issues that may arise during usage
• Maintain accurate records of customer interactions and transactions, including complaints, feedback, and compliments
• Collaborate with other departments, such as operations and IT, to ensure seamless customer service and efficient resolution of customer issues
• Stay up-to-date with the latest digital banking products and services, industry trends, and best practices to provide effective customer support
• Identify opportunities to enhance the customer experience and make recommendations to management for improvements.

Qualification & Experience 

• Minimum academic qualification of BSc. or HND in English Language, Mass Communication or any other related field
• A minimum of  2 years of experience in as a Customer Care Officer in a Fintech environment
• Sound knowledge of customer service practices
• Skilled at de-escalation and conflict management
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
• A high level of patience and understanding of customer needs
• Knowledge of Sales and Marketing is an added advantage