IT Officer at Alister Greene Consulting

We are looking for an IT officer to work in our fast-growing company, you will need to be experienced in basic IT provision for a fast-growing fintech company. The role is based on-site and you'll be providing front-line IT service to our team.

Duties & Responsibility:

• Your main duties will be to solve staff IT problems and to provide advice and guidance on installing and configuring PCs and application software. Hours of work will usually be Monday - Friday with an occasional requirement to attend during a weekend for commercial events.
• Provide support to users including computer maintenance, training, and advice.
• Assist staff with computer usage and troubleshooting 
• Become involved in projects both with the IT Manager and independently 
• Deal with malware and clean up suspected virus infections 
• Maintain information on access control systems 
• Become involved in the basic management and maintenance of windows and Linux servers using existing tools and scripts
• Develop and implement standard operational processes and procedures around all operational areas.
• Drive continuous service improvement and operational standards e.g. Info security awareness, etc.

Qualification & Experience

• Minimum academic qualification of BSc. or HND degree in Computer Science or a related field
• A minimum of  2 years of experience in IT Support officer role
• Experience in resolving IT issues 
• Strong analytical and problem-solving skills, with the ability to use data to inform technology strategies and solutions
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
• In depth knowledge of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365 etc