Job Openings at Uncle Stan's Foods

Job Summary

• We are seeking a dedicated and experienced Customer Service Manager to join our team.
• The ideal candidate will be responsible for overseeing and enhancing the customer service experience, addressing customer inquiries, resolving complaints, and implementing strategies to ensure overall customer satisfaction.
• This role requires a customer-centric individual with strong leadership skills and a commitment to delivering exceptional service.

Key Responsibilities:

• Lead and mentor the customer service team to deliver outstanding service and achieve performance targets.
• Ensure customers get their orders at the estimated time of delivery.
• Follow up on customers complaints and provide solutions.
• Be proactive in solving customers complaints.
• Collaborate with the restaurant and logistics team to ensure smooth operation.
• Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence.
• Address and resolve customer complaints and issues promptly and effectively.
• Investigate and analyze root causes of complaints to implement preventive measures.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Establish and maintain strong relationships with customers through effective communication channels.
• Communicate product information, promotions, and company updates to customers in a clear and engaging manner.
• Act as a liaison between customers and internal teams to ensure accurate and timely resolution of inquiries.
• Identify opportunities to improve the overall customer experience and implement strategies accordingly.
• Develop and execute initiatives to exceed customer expectations.
• Provide ongoing training and development for the customer service team to enhance skills and knowledge.
• Streamline and optimize customer service processes to improve efficiency and effectiveness.
• Develop and execute customer retention programs to build loyalty and repeat business.
• Identify and implement strategies to upsell or cross-sell products based on customer needs.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in a customer service management role, preferably in the food or hospitality industry.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Detail-oriented with a focus on delivering high-quality service.
• Familiarity with customer service software and tools.
• Ability to work in a fast-paced and dynamic environment.

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Job Description:

• Staff Management: Recruit, train, and supervise restaurant staff, including servers, hosts/hostesses, bartenders, and kitchen staff. Provide ongoing coaching and feedback to ensure high performance and job satisfaction.
• Customer Service: Ensure that guests receive exceptional service at all times, responding promptly to inquiries, concerns, and feedback. Foster a welcoming and hospitable atmosphere that reflects the restaurant's brand and values.
• Operational Excellence: Oversee day-to-day restaurant operations, including opening and closing procedures, table management, reservation systems, and cleanliness standards. Monitor food quality and presentation to maintain consistency and meet guest expectations.
• Financial Management: Manage restaurant finances, including budgeting, cost control, and revenue optimization. Monitor sales performance, analyze financial reports, and implement strategies to maximize profitability while controlling expenses.
• Inventory and Supply Management: Monitor inventory levels and manage supply orders to ensure adequate stock of ingredients, beverages, and supplies. Minimize waste and spoilage through effective inventory management practices.
• Safety and Compliance: Ensure compliance with all health, safety, and sanitation regulations, including food safety standards and licensing requirements. Implement and enforce policies and procedures to maintain a safe and secure environment for guests and staff.
• Menu Development and Pricing: Collaborate with the culinary team to develop and update menus, taking into account seasonal ingredients, culinary trends, and guest preferences. Set menu prices to achieve profitability targets while offering value to guests.
• Marketing and Promotion: Work with the marketing team to develop and execute marketing and promotional strategies to attract new customers and retain existing ones. Implement creative initiatives to drive sales and enhance the restaurant's reputation.
• Community Engagement: Build positive relationships with the local community and industry partners, participating in community events and networking opportunities to promote the restaurant and enhance its visibility.
• Continuous Improvement: Proactively identify opportunities for improvement in restaurant operations, service standards, and guest satisfaction. Implement initiatives to enhance efficiency, productivity, and overall performance.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for career advancement and professional development.
• Employee discounts and perks.
• Dynamic and supportive work environment with a focus on teamwork and collaboration.

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He/She is expected to work closely with the restaurant manager in overseeing the branch he/she is deployed to while working alongside staff in their respective shifts. Other duties may include but not limited:

• Maintain a fully stocked and order food supplies as needed.
• Manage all restaurant’s orders and ensure early delivery.
• Ensure to resolve customer's complaint brought to your attention and timely and escalate to the appropriate authority.
• Manage daily schedule of staff, employee time off request and as well as their shift.
• Delegate/assign duties to employee and ensure effective discharge from start to finish
• Interface closely with the HR department in resolving possible conflict among staff members.
• Carry out other instructions given by the manager.
• Collaborate with Logistics and Customer service to ensure smooth operation.
• Report to HR department on all development at your branch.
• Perform any other tasks as assigned.

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Job Summary

• We looking for an efficient, courteous cashier who possesses excellent customer service skills to provide great customer service in other to ensure customers satisfaction.

JOD DESCRIPTION.

• Greet customers when entering.
• Present the menu to customers and guide them through the menu.
• Listen attentively and take customers orders accurately.
• Receive payment for order.
• place order for processing in the kitchen and issue customer receipt/change.
• Follow up on customers order and ensure it comes out fast and accurate.
• Operating scanners, cash registers, and other electronics.
• Balancing the cash register and generating reports for credit and debit sales.
• Following all store procedures.
• Maintaining a clean workspace.
• Track transactions on balance sheets and report any discrepancies.
• Upsell products when necessary.

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Job Summary

• We are looking to hire dedicated and reliable kitchen assistant whose duty solely is assist in the kitchen production.

JOB DESCRIPTION

• Properly cleaning and sanitizing all food preparation areas according to established standards of hygiene.
• Washing and appropriately storing all cooking appliances, instruments, utensils, cutting boards, and dishes.
• Assisting the cook with the preparation of small chops ingredients, which includes, scaling, mixing, and frying.
• Sweeping and mopping the kitchen floor as well as wiping down kitchen walls when the need arises.
• Assisting with the unloading of delivered food supplies.
• Organizing and correctly storing food supplies.
• Promptly transferring meal ingredients from storage areas to the kitchen as per the cook's instructions.
• Stirring small chops and heating oils for frying as well as chopping and dicing when needed.

REQUIREMENTS;

• Proven experience assisting in kitchen.
• The ability to stand for extended periods.
• The ability to work in a team.
• Effective communication skills.
• Excellent small chops preparation and frying techniques.
• Ability to use and maintain various kitchen equipment.
• Ability to prepare a wide range of small chops ingredient.
• Basic knowledge of kitchen hygiene and safety standards.
• Attention to detail and interpersonal skills.
• Excellent organizational and time management skills.

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Requirement:

• Rider's card
• Ability to drive around Lagos
• Effective Communication.
• Ability to navigate around Lagos.