Job Openings at Skyscend

RESPONSIBILITIES  ;

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

REQUIREMENTS  ;

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• School diploma certifications.

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RESPONSIBILITIES  ;

• Act as the point of contact between the manager and internal/external clients
• Screen and direct phone calls and distribute correspondence
• Handle requests and queries appropriately
• Manage diary and schedule meetings and appointments
• Make travel arrangements
• Take dictation and minutes
• Source office supplies
• Produce reports, presentations and briefs
• Devise and maintain office filing system.

​​​​​​REQUIREMENTS  ;

• Proven work experience as a Personal Assistant
• Knowledge of office management systems and procedures
• MS Office and English proficiency
• Outstanding organisational and time management skills
• Up-to-date with latest office gadgets and applications
• Ability to multitask and prioritize daily workload
• Excellent verbal and written communications skills
• Discretion and confidentiality
• School degree certifications.