Customer Engagement (Sales) Officer at TrustBanc Group

Job Objectives:

•  To build and maintain strong relationships with existing and new clients, drive sales and ensure customer satisfaction.

Main Duties and Responsibilities:

• Accomplish sales targets and goals set by the company
• Identify opportunities for upselling and cross-selling.
• Develop strategies to expand customer base and increase sales revenue.
• Recognize new sales opportunities through proactive customer engagement and relationship building.
• Provide administration and support on all loans to new and existing clients.
• Implement global best practices with respect to operations and client loan administration.
• Communicate with clients on TrustBanc Microfinance Bank product range in a courteous and professional manner via telephone, email, and letters.
• Maintain an active knowledge base of all TrustBanc’s loan products and an understanding of the qualifications required of each applicant.
• Assess client’s needs and advise on loans suitable during their application.
• Obtain and verify information such as their salaries, debts and employment status provided by clients during the loan application process.
• Review file documentation for missing or erroneous information
• Determine all applicable ratios and metrics required to determine debt payment plans.
• Respond to clients' enquiries and give feedback on loan application outcomes.
• Remain up to date with loan application deadlines and adequately inform clients.
• Build long-term, trusting relationships with customers.
• Ensure customer satisfaction at the highest possible level.
• Operate in compliance with laws and regulations and adhere to lending compliance guidelines.
• Maintain a positive working relationship with internal departments and external contacts.

Skills, Competencies and Requirements:

General Requirements:

• Highly positive and resilient
• Willingness to pick up and develop new skills.
• Strong client service orientation.
• Good understanding of sales
• Flexible, “can do” approach to work.
• A Good Team Player

Specific Requirements:

• HND or bachelor’s degree in any discipline
• Zero-to-1-year relevant work experience.

Work Experience:

• Experience working in a call centre or with clients.
• Proficiency in MS Excel, Word, and Outlook.
• A clear communicator with good telephone manners.
• A problem solver who enjoys dealing with clients.
• Team player who can work independently as well.
• Deadline driven individual who has high attention to details.

Desired Personal Attributes:

• Integrity.
• Agile and Efficient.
• Open Mindedness.
• Respect for colleagues at all levels.
• Committed and Loyal to Company Programs and Future.
• Ability to cope with and work under pressure.